Radialabs scam beware

by Jen
(Kent)

I've been trying to cancel the face cream product by phone and email but they Ignore All correspondence ( why so you can't cancel and radialabs can take your money) I've phoned them 4 times twice lasting 1hour& 30 mins it then just cuts of, what a scam so don't buy anything from this company or you too will be conned!!!This is there phone number that never answers.

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Nov 09, 2015
Rating
starstarstarstarstar 		Radialabs Scam Beware! !!
by: JEN from Kent

Well Hi everyone
It's Jen from Kent I posted my first warning to help anyone who needed advice on the face cream scam from the post below I can see the date 2012 was the last comment so it's helped and the response to my post was huge.
I would like to say if anyone comes across any scams let it be know by putting it on here!!!
It will help others. Sadly there is still a lot of it going on.
But please post on.
Regards Jennifer Hadlow.
Nov 09, 2015
Rating
starstarstarstarstar 		These kind of
by: Crews

These kind of post are always inspiring and I prefer to read quality content so I happy to find many good point here in the post, writing is simply great, thank you for the post.
gatwick airport meet and greet parking
Sep 17, 2015
Rating
starstarstarstarstar 		Great
by: Anonymous

Sorry for that i have no ideas about any face product. But you know what guys your all post really really very interesting. I am still waiting your new post guys. stable mats now available in different sizes
Sep 14, 2015
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starstarstarstarstar 		informative
by: Anonymous

On a friends request I start reading your blog I am really amused with your writing skills, hope you will keep writing.
You always surprised me with your blogs are impressive. Why don’t you write often? I hate it to wait for a week you should write on daily basis.
Purchase Good Quality Decal stickers UK
Aug 19, 2015
Rating
starstarstarstarstar 		True information is shared
by: Edgar

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Jul 09, 2012
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starstarstarstarstar 		Response to PAH
by: Angie

Hi
Unfortunately I have seen these adverts on other websites, although I don't do facebook. I just wanted to warn people about the new names the company are using. It is time this American Company was taken to task as they are causing havoc for many people, the cream is substandard but they just seem to continue to get away with it. Unbelievable really!
Jul 08, 2012
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starstarstarstarstar 		reply to Angie
by: Previous postings signed PAH

Yahoo may have stopped the adverts, but they are rife under various guises all down the right hand side advertising on peoples facebook pages. Pat H
Jul 08, 2012
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starstarstarstarstar 		Still Beware
by: Angie

If you read further down I was caught out by this scam, but I did get my money back for the second bottle sent back and my bank have been monitoring my account since. I also managed to stop the adverts on BT Yahoo and so far I have not seen anything more from this company in my inbox. I just want to warn people however that this company are still operating with new products called Revivagenix and Purasilk so please be careful and don't order any trials. The company are still calling them free trials and misleading people.
Jun 30, 2012
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starstarstarstarstar 		Still owed money
by: Anonymous

I ordered 3 bottles at £115.00 still waiting after 8 weeks.
Jun 26, 2012
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starstarstarstarstar 		I've been had too!
by: Anonymous

Oh dear I decided to Google Radialabs & now realise I've been had too to the tune of �54-95,as I found I've been debited this sum on my Bank Statement.
It'll surely make me very warey in the future.
SCUMBAGS
Jun 25, 2012
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starstarstarstarstar 		Credit Card Companies endorse this scam
by: Anonymous

I've tried to claim through my credit card Priority Rewards Visa they appear to be uninterested even though this scam is well documented
Jun 21, 2012
Rating
starstarstarstarstar 		radialabs
by: Anonymous

Yep...same story here too....got one refund but sent back one tube of cream for a refund over 6 weeks ago...no refund....all emails bounce back...is there a new address/tel no in use??
Jun 13, 2012
Rating
starstarstarstarstar 		conned
by: Betty

The only difference this serum has made for me is in my bank card they took three payments out in three weeks and I only received one item. Luckily I paid with my pre paid master card so they could only take
the amount I had in at the time. My pride has been dented falling for this scam
Jun 01, 2012
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starstarstarstarstar 		read the small print
by: jen

Hi everyone
I just want to say that I put my first comment on here a year ago to help others and this is still happening and its still going on and hard to stop this company who are based in America but at least I have made people aware now, but want urge you all to please read the small print.
jen.
Jun 01, 2012
Rating
starstarstarstarstar 		Scam yes, does it work....yes
by: Anonymous

Such a shame that this is a scam as I have been using the serum now for 3 months (my skin reacted to the cream) and have noticed a big difference. I would gladly pay for this, just sad that it seems you can only get it from them sent monthly etc etc. By the way, I had no problem cancelling once I realised.
May 31, 2012
Rating
starstarstarstarstar 		do not fall for this scam
by: julieAnonymous

i was looking at something when the radialabs advert popped up showing a 55yr old woman looking 35 i clicked on to free trial �5.99 nothing else it came 3wks later just found out �54.95 been taken ot of my acc.ive rang 3 nums they dont exist ive emailed em 3 times no reply been into my bank they r stopping it coming out again i suggest u inform ur bank as soon as poss this is a disgrace please dont fall for it my bank said hundreds of women have fallen for this scam
May 31, 2012
Rating
starstarstarstarstar 		Another Product maybe!!!!
by: Previous postings signed PAH

On Facebook there is another product this time called ARGAN OIL, have it in mind to delve into, methinks its another scam by these people. Beware Girls they'll stop at nothing! PAH
May 16, 2012
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starstarstarstarstar 		Watch it girls they are on facebook!
by: previously initialed comments PAH

Watch it girls they are on face book down the Right Hand side, same woman's face, different product name.
Now using something starting with 'Dead Sea beware its a scam!!!!!!!
May 11, 2012
Rating
starstarstarstarstar 		Con
by: Jacqui

Like others I have been trying to cancel payments from Radialabs without success. For two months now they keep taking money out my account. Have been adviced if you can get on to their web site
I believe there is a regestered address if you write to them and take a copy of the letter that might help. I must stress my bank has been very helpful in this matter Well done LLoyds TSB
May 10, 2012
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starstarstarstarstar 		Repayment
by: Anonymous

I today checked my bank account and noticed they had taken money out. i had not even done the 18 day trial.
Contacted Radialabs aske why i had money taken out they said it was because i had placed order in February. Never recieved cream till 2nd May.
They are going to credit my bank account and give me till end of June before i call to cancel or accept.
After reading everyones comments i think i will be cancelling and visiting the bank to ensure they cant get the money out.
Now wait to see if money appears back in bank
May 08, 2012
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starstarstarstarstar 		cancelling card
by: linda

you all seem to think that cancelling card and getting a new one stops them taking money out of your account. well it DOESN'T. cancelled mine, got a new one and then the bank tells me they could still take the money out of that account.
May 08, 2012
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starstarstarstarstar 		Victim
by: Anonymous

Another sucker scammed!

Hi have now cancelled my debit card as this is the only way to beat these scammers! have now resigned myself to writing off the money they have already got.
May 06, 2012
Rating
starstarstarstarstar 		Anti Ageing
by: T GID



What a scam! I got caught last year purchased a product called Dermalyze. Took 7 weeks to arrive and it was plastic jars with typed lables and no ingredient content or leaflets with it. The product name on the jar was typed with different spelling from the delivery note product note so I did some investigations! hmmm YES a scam. I was wary to use the product on my face so I tested it on my hand as I thought nothing of any worth in the jars! Lucky for me I did only purchase a trial pot. I threatened them and reported them to trading standards. I also contacted the distribution company in the UK who distributeS many other named products..... they have no idea of what they are sending out! their job is just dispatch. I told them also they were dealing with a scam company! If you type in "top 10 antiageing
products into your search bar look out for the adverst showing you a terrific age reduction in the look of your skin....SCAM! Has anyone else come across Dermalyze?
May 04, 2012
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starstarstarstarstar 		what a rotter
by: fooled

I also have been taken in but i phoned them and they assurred me that because i cancelled within 18 days specified i would not be charged. However, I rang barclays and advised to cancel my card and they would send me a new one...... troublesome though
May 04, 2012
Rating
starstarstarstarstar 		Cream Scam
by: Anonymous

Hi Ladies, Just like you all I to was caught by supposed free sample, they took two lots of �54.95 from my account even though no cream was sent.After playing ping pong on the emails I finally said I was going to the fraud squad to expose them along with all the other ladies on this site (no matter what name they tried to go under we would get them shut down.There reply was there had been a computer error and I would get refund in up too 30 days. Surprise, surprise next day I had a full refund.So come on ladies let them know we will all band together and expose them for the scam or scum they are.
May 04, 2012
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starstarstarstarstar 		i WAS FOOLED TOO! RADIALABS
by: Judi

Yes, I have just been fooled, too. They are a really devious company, when I got nowhere on the phone I asked to speak to the woman's manager - and of course, they just cut me off! Don't go near this company whatever they say. We need to name and shame them to Watchdog, Which? and the national newspapers - any idea who we need to write to, please?
May 03, 2012
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starstarstarstarstar 		THANK YOU
by: Anonymous

Many thanks to all of you who have posted warning messages. I was googling where to buy the product and came across this site. Thanks to you I have been saved from this scam. People are so devious these days.
May 03, 2012
Rating
starstarstarstarstar 		Radialabs
by: Anonymous

I too have been caught out by this company. I managed to get the bank to stop any more money bring taken out of my account.
I never ever received any products, and have not had any money back despite several requests. A BIG lesson learnt on my part.
Apr 29, 2012
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starstarstarstarstar 		SCAM SCAM!!
by: Anonymous

yes beware!! i am just about to deliver back the bogus stuff but cannot find address.I work in the area and just around the corner from the so called Radialabs UNIT D I dont think so. I will let you know if it is a true address
Apr 26, 2012
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starstarstarstarstar 		Repayment
by: Lynda

I have just contacted Radialabs by telephone and they have promised me a full refund. They were extremely helpful and I will be watching my account very closely.

Anyone out there who has also been caught by this company should ring

0800 0124 256 - all the information they need is the last 4 digits of the card you used when you ordered the sample products.

Their postal address is in my previous post. Good luck
Apr 26, 2012
Rating
starstarstarstarstar 		Radialabs scam
by: Lynda

They got me too! I thought I was just getting a free sample and although I like the cream I don't like the fact that they have hit my bank account. Their address to cancel is Dermalift and Radiabs Returns, Unit 2d, Gatwick Gate Industrial Estate, Lowfield Heath, Crawley, RH11 0TG - telephone 0800 0124 256 which I have managed to find after a great deal of searching. I am about to contact this company to give them notice that I want to cancel but I expect that the payment they have already taken is gone for good. Alternatively I will have to go to my bank and cancel my card. Either way they aren't getting any more out of me.
Apr 25, 2012
Rating
starstarstarstarstar 		BT Yahoo
by: Angie

I have just seen the advert again on BT Yahoo and feel like banging my head against a brick wall as I have played ping pong ball with emails back and forth to them. Can anyone tell me if they have had any luck with Watchdog and the opportunity with them to expose this rogue company. It maybe one of the best ways to let people know what is going on in order to stop further fraud. It cannot believe that this company are still able to get away with this, name change or not!
Apr 25, 2012
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starstarstarstarstar 		radialabs/rlskincare scam
by: Anonymous

i to have been scammed,payment for post packing only agreed 5.95 cream arrived several weeks later i had already contacted the fruad section of my bank,several weeks later a statement arrived with two lots of money @�54.95 x2 contacted bank again filled in more forms.i have to wait 30days know and hope i get my money back.i feel realy stupid that i got caught. ithought i was a wise pensioner
Apr 22, 2012
Rating
starstarstarstarstar 		not just radialabs, mystique, mystiquelabs, luminage, revivagenix are scams too
by: Anonymous

These people pretend to offer a free trial, then take hundreds of pounds from your account, claiming you agreed to their terms and conditions - avoid at all costs
Apr 18, 2012
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starstarstarstarstar 		Radialabs
by: Anonymous

Hi all' please be aware, they are back!! calling themselves Puresilk and Alluria, same Lady in picture as before.
Apr 18, 2012
Rating
starstarstarstarstar 		Radialabs
by: Anonymous

Hi all, Iam another victim,sent for my free tial,plus pot of cream,�29-95. As soom as it arrived i had my suspicions,as the product and packaging looked cheap and nasty.At any time did i ever see any terms and conditions, just 18 days to evaluate the product, and make changes to my subscription, i assumed this meant cancelling the product.I e-mailed the company on 26th March to cancel, which they did, and gave me a no.Then on the 27th March they took out �59-95 out of my Bank account.I have contacted my bank,who have cancelled my card, and after thirty days will attempt to get my money back, but i dont hold out alot of hope!
These people are thieves,surely there is something we can do.There is enough proof to put a stop to them, and arrests should be made. Is there any investigations going on.EATERY
Apr 16, 2012
Rating
starstarstarstarstar 		radialabs
by: Anonymous

i also rang the 08000 number and spoke to a lady called vanessa. she cancelled the account and said that i would recieve a full refund in 3-30 days so we shall see. i have also got my bank to send a letter cancelling as well. i managed to get through straight away at 10.30 in the evening so that maybe a good time to try to call. i will keeep you updated as to whether i get my refund or not. if i do i will be more than happy. its definately a lesson learned.
Apr 16, 2012
Rating
starstarstarstarstar 		Radialabs
by: Anonymous

I rang the 08000124256 and spoke to a customer care peson . I had 2 lots of �54.95 taken from my account and fell into the same trap as everyone else. The address the reperesentative on the gave to return the products is:
UNIT 2D
Gatwick Gate Industrial Estate
Ladfield Heath
Crawley
RH11 0TG

I returned mine to Century Product Development
66-68 High Road
Bushey Heath
Hertfordshire
WD23 1GG

So now I have to get the product back from them , God knows how, and return it to Radialabs Centre in Crawley. I have been assured that no more money will be taken from my account but I don't think I can get a refund of the two lots. From what I can see my bank won't help either - a lesson learned for the future.

HL
Apr 14, 2012
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starstarstarstarstar 		To Disgraceful posted underneath this one on 13th
by: Previous postings signed PAH

If you have received a second package watch your bank a/c because you will be charged for both the sample one & the second one @ 54.95 each. Scroll down and read a lot more postings: you will gain a lot of knowledge in how to get your full refund. PAH

my anti robot word is abacus, we all need one of those to add up how much we have been scammed!!
Apr 13, 2012
Rating
starstarstarstarstar 		Disgraceful
by: Anonymous

I think this company is vile, I too have been conned. I took up on their offer of the trial for �5.99. I did not realised I was subjecting myself to subscription. I did not find the cream any good and even stop using it. I was shocked when I saw another delivery appeared at my address just before easter and only to realise they have taken a total of �54.00 from my account I am so gutted as I was not expecting this and my account has gone overdrawn due to this. i have been trying to contact them since but not been able to speak to anyone. I hope these people realise the stress they have been causing people. and I hope something can be done about them because more and more people is going to get caught in their vicious net.

IODINE
Apr 11, 2012
Rating
starstarstarstar 		Success Story
by: Anonymous

Have been conned, just like all of you. Read the small print carefully and it says if you are not happy with the product you ordered you can call and request a refund and what's more you have 30 days after the trial period to do so. I went down this route and was able to get a total refund - RESULT! Good luck.
Apr 11, 2012
Rating
starstarstarstarstar 		radial scam
by: Anonymous

i have had 2 payments of 54 95 taken out of my account,,i recieved the free trial and then another jar same size as the free trial 5ml.what a scam..i did actually get through on the phone and cancel all deals with them..i told them i was going to look into it and find out what games they are playing..surely this is illegal...why doesnt someone get them shut down if they have a cosher phone number address and email number
Apr 10, 2012
Rating
starstarstarstarstar 		POSTING TIME
by: marie harris

i ordered it on the trail when i realised they take money out of my account i closed my bank account down open another one i was lucky cause i read the small print so i didnt get caught but it took 3 months and serval phone calls before i actually received it
Apr 10, 2012
Rating
starstarstarstarstar 		CONNED
by: marie

i to have been conned by this scam and just had �54 taken out of my account,i am reporting this company to watchdog,and i want my money back and i will fight all the way
Apr 10, 2012
Rating
starstarstarstarstar 		HERES HOPING
by: mo

Spoke to a woman called Nancy at 08000 124 256 .... she said the return address is Unit 2D, Gatwick Gate, Industrial Estate, Lowfield Heath CAWLEY, RH11 OTG.... ... When the product i didn't order is returned, the refund will be put back into my account!! I wont hold my breath!..... she gave me a cancellation number and an RMA number to put onto the outside of the returning package.... hope this is kosher....!!


Apr 10, 2012
Rating
starstarstarstarstar 		To 'Outrageous' posted 10th April
by: Previous postings signed PAH

Hi there you need to persist; read previous postings a lot further down to glean as much information on the actions to take. Good Luck PAH
Apr 10, 2012
Rating
starstarstarstarstar 		THANK GOD FOR FORUMS LIKE THIS
by: Anonymous

I ordered my trial cream on Sunday, realised it was a scam thanks to all of you on here. It's impossible to get through on any of their phone numbers (how convenient for them) so I have emailed them. I've cancelled my credit card and hopefully will get a refund from them of �5.95 for the trial cream. Thank you to the people who got their true email address as it doesn't tell you anywhere!! (once again how convenient!) Their correct email is info@radialabs.com I hope this company get what they deserve!!
Apr 10, 2012
Rating
starstarstarstarstar 		Outrageous!
by: Anonymous

I too have been a victim of this ridiculous scam and what I thought was a free sample where I paid postage and packaging of �5.95 and have now had a further 2 payments of �54.95 taken from my account. Have just spoken to the bank to try and sort it out and the only way we can prevent further payments being made is to cancel the account and get a new debit card. Have had no luck trying to contact Redialabs. Keep getting an answerphone and then cut off. Think this one needs to be reported to Watchdog!!
Apr 05, 2012
Rating
starstarstarstarstar 		Hi Angie & Fenella
by: PAH update

Had an email from Radialabs today to say that a refund had been made for 54.95 to my account and that it could take 30days. Will not leave it there till I get a refund for the free sample that proves to be anything but a free sample, the war will persist. None of us ladies are idiots and there is no mention of a charge on the order confirmation emails we get; just the bloody post and packing. And that bloody anti wrinkle advert persists on google. PAH
and the anti robot word is NOODLE that's about right!
Apr 05, 2012
Rating
starstarstarstarstar 		BT Yahoo
by: For PAH by Angie

Hi PAH, thank you for your last post - I have passed the information on to the contact I have and I will let you know if I get a response.
Apr 04, 2012
Rating
starstarstarstarstar 		ANGIE
by: previous signed PAH

It's 11:15pm Wednesday 4th April and there appears to be another anti wrinkle advert on Yahoo, admittedly under a different product name but looks like a re-jigged advert to me, same younger women's face but a different name and living location. Did not want to delve to far into the site they might connect my post code with my Credit card details they have on file. PAH
Apr 04, 2012
Rating
starstarstarstarstar 		Thanks
by: Angie

Hi Laura, thanks for this information, just want to say that I actually cancelled the subscription last month and got an email confirming this. I was refunded for one lot of cream that I returned - I could not return the original package as I had used some of the cream as I thought it was a sample. I am just saying even though I thought everything was finished with this company, they still took money out this month but it was refunded straight back. The fraud department at my bank think it was a one off and they realised straight away my subscription was cancelled, but they are still keeping an eye on my account, so I just want to warn people.
Apr 04, 2012
Rating
starstarstarstarstar 		Address to send Radaialabs back to.
by: Anonymous

I also have put a stop to my card/ acc and phoned the company today the day the goods came.

They told me that the money had'nt come out of my Acc!! but My husband works in the bank and he told me that it came out 3days before the goods came, 4th of April.( 1st April yes a joke )
I told them that the money wasnt on hold but had been taken out the acc, I was still told I was wrong.

I have called the fraud team and put a stop to the acc.
I phoned City link and got the Address from them
they told me that it was unit 1d / but I made more calls and was told that it was Unit 2D
Gatewick gate/ Charwood Rd/ Lowfield heath/ Crowlay/ RH11 OTG.

You need to call 08000-124256 and they will give you a ref no and you need to put RMA at the start
of the ref number's goods came today and are going back 5th as the post office is closed this afternoon. Good Luck they should never been able to sell goods like this.
PS I will tell you if I get the money back.
PPS I also asked them to email me back about this call we shall see.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Laura.
Apr 04, 2012
Rating
starstarstarstarstar 		Keep checking your account
by: Angie

Hi just wanted to say to everyone keep checking your account. I got a refund last month for returned cream, but this month they took the money out of my account but then refunded it straight away. My banks fraud department are continuing to check my account to look for this company and said I will get the money straight back. The only way to fully stop this is totally change my bank account as cancelling my debit card and getting a new one will not stop access. I don't want to change bank accounts as this will be a lengthy process, but it may come to this. Thanks to the last post with the new number. I tried the old number and it is dead and when I tried to google the radialabs website nothing came up. I think slowly but surely things are catching up with this company!
Apr 04, 2012
Rating
starstarstarstarstar 		Radialabs
by: Anonymous

If anyone is struggling with phone numbers for these con artists I emailed Dermalift, Radialabs and Pure Source stating that they were being investigated in the UK. They emailed me back saying my subscription was cancelled. They send another phone number 0800 01264 263 which was the original number on their website. Good luck.
Apr 03, 2012
Rating
starstarstarstarstar 		Fenella (hope I've spelt that right)
by: Previous posts signed PAH

Fenella,
You will need to track back to previous postings by myself and others. I have phoned consumer protect and with their help have reported this to fraud prevention and been given a crime number. Have now referred the matter to the retail dispute department of my credit card. PAH
Apr 03, 2012
Rating
starstarstarstarstar 		CON TRICK
by: FENELLA

As a O.A.P female and on very limited income I did think twice about sqandering 5.99 on a beauty product. The advert was very good, I should have known better and pressed the Free Sample button on 18th Jan.
Received the product, did`nt suit me, it was only on receiving the second lot 21st Feb that I was concerned,I `phoned my Bank straight away, expensive but I only get my statement monthly on the 25th to find that Riskincare had withdrawn 54.95 on 8th Feb, Bank advised me to change my card, I did. After many dead-ends trying to get in touch with Riskincare and Radialabs, `phoned Bank again and they gave me a number to try. Success at last,young lady told me to return product and I would get a refund. When my Bank Statement came tho` on the 25th I was horrified to find they had withdrawn another 54.95 on 23rd Feb. Asked Bank not to honour any more withdrawls, sorry they said ,"we need to give the company 30days notice, I pointed out that by that time they could withdraw another two payments". Bank says " sorry about that, should have read the small print" I am at my wits end, 5.99 indulgence looks like a 224pound financial body blow. That is if it stops there, any advice welcome. Fenella.
Apr 03, 2012
Rating
starstarstarstarstar 		scammed and robbed
by: Anonymous

Same as everyone else. Ordered the freebie now can't stop further orders. About to cancel my credit card to prevent further payments being taken. Oh the price of wanting to look younger...thing is though, i think Avon products do the same thing and makeup goes over the top better than Radialabs cream which just peels off when you apply your foundation.
Apr 03, 2012
Rating
starstarstarstarstar 		BT Yahoo
by: Angie

Just to let you all know that BT Yahoo have confirmed that the advert was removed from their sites on 31 March 2012, so hopefully we won't see anymore!
Apr 03, 2012
Rating
starstarstarstarstar 		BT Yahoo
by: Angie

Just to let you all know that BT Yahoo have responded to my emails and informed me that the advert has been blocked and they are not sure why it appeared in my inbox again. I have given them details of the dates and where I saw it and they are going to check it out, but as far as they are concerned the advert is blocked - so thanks to them! If anyone else has seen it on this site, can they post when and where and I will let them know.
Apr 01, 2012
Rating
starstarstarstarstar 		Response to last post
by: Angie

I had the same response as you when I received the second package of cream. I too returned this after speaking to someone and cancelling the subscription. I tracked through Royal Mail and the company disputed the return and made it difficult until I emailed them the signature of the employee who received the return. I have, however not had any joy with a refund for the first so called sample of cream. They refuse to answer my emails about the ethics of what they are doing and just keep hiding behind the fact that they have terms and conditions on their website - albeit they are hard to find and are not evident when you sign up. To the people struggling to return unopened cream, then I just suggest that they should be persistent, they will eventually get through. Check out the telephone numbers and email addresses we have all used further down this thread and don't give up!
Mar 31, 2012
Rating
starstarstarstarstar 		Can't understand it
by: Mary

In response to PAH - I can't understand why everyone is treated so differently by this company. I did check my credit card statement and got on to the card company who gave me the telephone number which, when I range was answered immediately by a lady called Barbara. I did have quite a conversation with her and she emailed me the returns number and a few conditions to fulfill i.e. the need to prove delivery (not postage) hence I used special delivery, the returns number (without which they would not accept the package) and the date by which the sample had to be returned. I did track it and gave them a week to respond after delivery, when contacted she did try to say that she had no record of delivery, but I gave her the tracking number and asked her to track the parcel into the company (which can be done on the special delivery service). Once she had done this, the money was refunded within four days. Why isn't everyone being treated in this way? Why can't people get through on the phone?
Mar 31, 2012
Rating
starstarstarstarstar 		To the post on 31st march from anonymous
by: PAH update

How soon after the so called free trial package arrived, did the next one arrive? Mine were almost a month apart, I had not had my Credit card statement so totally unaware of the debits beyond the �5.95 for the carriage charge of the free sample (which wasn't of course), and not alerted till the second arrived on 5th March. Have been struggling to get my �109.90 back since then. Have photocopied everything and tracked my package back. have even got a crime number from the police fraud dept. Doesn't seem to make any difference to Radilabs. PAH
Mar 31, 2012
Rating
starstarstarstarstar 		How I got a refund from Radialabs
by: Anonymous

I received the sample from Radialabs but then I received a 2nd supply of cream in a sealed envelope with a covering invoice inside a courier envelope. Immediately suspicious, I did not open the Radialabs sealed envelope.

On checking my bank account, I found that Radialabs had taken 2 x �54.95 from my account.

I contacted my bank, who immediately cancelled my Visa Card, so that Radialabs could not take any further payments. The bank advised me that they had a lot of similar complaints, some people had got their money back, others hadn't. They advised me to approach the company myself first & if unsuccessful, to report back to them.

I rang the courier company that delivered the second supply of cream to find out who their client was. I then returned the cream 'recorded delivery', together with radialab's invoice, the courier packaging and a covering letter, saying that I had not authorised radialabs to take any further payment from my bank account & I wanted an immediate refund.

I also emailed Radialabs on info@radialabs.co.uk to let them know what I was doing.

Both amounts were refunded.

Make sure that you take photos of their invoice, their packaging & the courier packaging.

Good luck!
Mar 31, 2012
Rating
starstarstarstarstar 		Interesting
by: Angie

Its interesting that Barclaycard and also it now seems BT Yahoo are being taken in by this Company. They may have a website that has terms and conditions in the small print, but how many of us actually saw a link to this when we answered the advert on BT Yahoo? Where on that small form did it clearly say that this was a subscription. Does it make this right just because they have terms and conditions in an obscure place? The thing that both Barclaycard and BT Yahoo are missing is that at no time do this company either send you an email to confirm you have signed up to a subscription or do they inform you with the cream, if you do actually receive it. Radialabs are unethical in their practice. Again it is down to money - BT Yahoo are obviously getting a lot of money for advertising this scam company and Barclaycard do not want to refund lots of people. It is outrageous that this is still going on after a year. But I still say what comes around goes around - I don't know how these people who work for Radialabs sleep straight in their beds at night, I would rather be unemployed!
Mar 31, 2012
Rating
starstarstarstarstar 		PHONE IS DISCONNECTED
by: Lindy

I didn't even receive my free trial and the 0800 number is disconnected. Barclaycard refunded my �5.95 but argued that the company is not a scam as they have lots of customers trying to reclaim subsequent money taken from their account cos they haven't read the small print i.e.ring the company(on the disconnected number) to cancel!
Mar 30, 2012
Rating
starstarstarstarstar 		me too
by: Anonymous

this is terrible i too have been stung for 56 quid my bank said they could not stop any further payments being taken even thou i have reported it as fraudulent use on my account!!! madness
Mar 30, 2012
Rating
starstarstarstarstar 		Reply to Kathy
by: previously posted as PAH

Kathy, if like most of us who were sucked in via the advert that kept popping up every time you logged into Yahoo (the one with the women 57 who looked 27 after using Radilabs), you were getting a risk free sample for the postage of �5.95p: none of us ever saw a terms and conditions front page, and certainly the order confirmation that came by email never had a mention of any terms and conditions. The packing note said something vague about a subscription, but no finite instructions about being charged the price of 54.95 for this supposed free sample. Hells bells none of us girls are so stupid that we would pay that price for 3 teaspoons of what was advertised as a sample. The real thing (which we did not agree to buy further supplies of, or so we thought)when it arrives is exactly the same size! I am still awaiting a refund to my Card. see some earlier postings once you get past all the repeats PAH
Mar 30, 2012
Rating
starstarstarstarstar 		terms and conditions?
by: Kathy

Did anybody see the terms and conditions which we all supposedly agreed to? And, if so,what did they say about the fact that the �5.99 was just for the shipping, and,if we didn't return the product after a set time, we would be charged the full price of �54.95?
I have just had a really unhelpful conversation on the phone with an American guy, who said that everything was set out in the terms and conditions, and that I mustn't have read them them sufficiently. In other words, it was my fault that i am now �60 worse off!!
Mar 30, 2012
Rating
starstarstarstar 		money taken without my authorisation
by: Anonymous

I purchased a product from Radialabs online for �5.95, which was eventually delivered to my home address, although the payment was taken from my account on the day of order.
A couple of weeks later,I noticed a further amount of �54.95 had been taken from the same account by Radialabs- I had not placed an order for anything else.
I reported this to my bank, who told me that they are aware of Radialabs fraudulently taking money from bank accounts and are investigating these matters.
I have emailed Radialabs,asking for an explanation and requesting a repayment in full.
Nothing so far.
What a surprise!!
Do not use this "company". Thyey are not safe or secure.
Mar 30, 2012
Rating
starstarstarstarstar 		SCAM
by: pamela

i have just phoned this company and they have given me an address to send the product back and a cancellation no.they said it will take about 30 days and i will get a full refund,i had emailed them when i got my first sample and cancelled but they say they never received an email which of course they did unless thats a false address too!!they said they will look into that and email me back but we will see!its disgustin how this is allowed to happen!!
Mar 30, 2012
Rating
starstarstarstarstar 		Hi Angie
by: PAH update

Have gone via the fraud route, wrote to Radialabs actually quoting the crime number and demanding my unauthorised card debits of �109.90p be returned to my account. This has not happened of course!

Could we do you think REPORT YAHOO to the anti fraud section of the law, as actually receiving payment for this advertising, and knowingly allowing this scam to continue???? PAH

Hey that's a laugh! the anti robot word is online maybe I should add fraud!
Mar 30, 2012
Rating
starstarstarstarstar 		BT Yahoo
by: Angie

I worked really hard to get the advert removed from BT Yahoo. I finally managed to get a response to my emails and was told that the advert would be blocked and I feel this did happen for a few weeks as I did not see it. However, I have logged onto my email this morning and it is there again. I am so angry - I have sent another email to BT Yahoo asking why this is so, but I am not holding my breath in getting a reply. It is clear that this company are way out of line, the whole thing is corrupt, but why isn't anybody taking it seriously. I had to fight with my bank over this and I have been a loyal customer to them for over 30 years. Has anyone got any suggestions going forward?
Mar 29, 2012
Rating
starstarstarstarstar 		Radialabs
by: Anonymous

Keep ringing Radialabs- and the correct number is
0800 0124 256
and get a cancellation number. Then ring back and demand a refund - you then have to return the sample pot. They will give you an address in Crawley and another reference number. You have to have the returned goods tracked and you must ring them again when you know the goods have arrived. They will then refund your money.
I have also reported them to Action Fraud (and you can report them online at www.actionfraud)and this will then go to the Police. However, as it is the USA there is little they can do other than report to their equivalents in the States.
Perhaps we should ask for an extradition of the CEO?!
Mar 29, 2012
Rating
starstarstarstarstar 		card cancel
by: Anonymous

just another note, i rang my bank and if you cancel your card they can still keep billing you because its a subscription payment. tell your bank to go through the fraud department you bank will explain it but its something to do with cancelling yopur subscription then after 30 days they cant take anymore money
Mar 29, 2012
Rating
starstarstarstarstar 		radialabs telephone number
by: Anonymous

hello everyone just to let you know the phone number on the dispatch note is wrong there is a number missing its 08000124256 dont let them tell you a load of crap, they tried to tell us we were over our 18 days as the 18 days starts the day you order it... it took 15 days to arrive!!!! but soon as i told them the telephone number is wrong on the despatch note they refunded us straight away!
Mar 29, 2012
Rating
starstarstarstarstar 		Radialabs scam
by: Anonymous

I ordered the sample product and did not receive it, am very cross had to go to my bank and cancel my card so as they cant take any money. Its terrible that these adverts are still on and allowed to remain .
Mar 28, 2012
Rating
starstarstarstarstar 		I Have Been Scammed
by: Anonymous

Like these other people I too ordered the sample at the cost of �5.95 for postage. I have since been charged �54.95 which was not authorised. I contacted Radialabs by email and was told I could only get a refund after I return their product. The only problem "I have never received their product" neither the sample nor a months supply. There were no terms and conditions within the Yahoo advert which expained a futher fee would be taken from my bank. I have stopped my card but I am worried they will continue to take my money.
Mar 27, 2012
Rating
starstarstarstarstar 		Agreed
by: Mary

I agree with PAH - I don't remember where I picked up the advert, but there were no terms and conditions and no mention of a recurring payment of �54.95. If I had seen this I would NOT have ordered the product.
Mar 27, 2012
Rating
starstarstarstarstar 		OK if you didn't go via Yahoo advert
by: PAH

NOT AS EASY AS THAT FOR MOST OF US WHO WERE SCAMMED

If you got into radialabs via the wrinkle cure advert that popped up everytime you logged onto the internet, you never got the front page with Terms and conditions. You were kept totally ignorant of these until after they had taken your money, got your card/bank details, and you were trying to stop further loss of money. PAH
Mar 27, 2012
Rating
starstarstarstarstar 		RADIAL LABS TERMS AND CONDITIONS
by: Anonymous

http://www.radialabswrinklereducer.com/terms-condition DON'T BE SUCKED IN FOR THE FREE (NOT ON YOUR LIFE OFFER).....
Mar 27, 2012
Rating
starstarstarstarstar 		radialabs
by: Anonymous

when you have written on the post comment page you dont't have to re-type it over and over again... submit and WAIT.. go and do something else and then come back to it .(on the web page) for complaints and there you will see that your comment has been posted.IF YOU READ THE TERMS AND CONDITIONS IT STATES THAT MONIES WILL BE TAKEN FROM THE BANK ACCOUNT IF THE ORDER ISN'T CANCELLED WITHIN THE FIRST 18 DAYS.... YOU MUST GET A CANCELLATION NUMBER ON THE EMAIL AND SAVE IT.
Mar 27, 2012
Rating
starstarstarstarstar 		Hi Newby
by: previous signed PAH

Try reading mine and others posts further down. You will find the phone numbers for Radilabs that are in the UK and active. Good luck PAH
Mar 27, 2012
Rating
starstarstarstarstar 		worried
by: Anonymous

I didn't realise this was a scam,however naive am i and stupid. I wondered why when i checked my account that i had been billed again when i was sure i had already been billed. In fact i know i was,i just want to cancel it now,i can't afford though to call the number especially if its based in Miami. I won't do anything like this again in a hurry. But i need to know how to go about cancelling it. I did leave a message not by phone though. Well thats taught me a lesson i think.
Mar 26, 2012
Rating
starstarstarstarstar 		Help vs Radialabs
by: Anonymous

Having read all the correspondance, concluded that we had not got to the correct website to discover the T&C's of this organisation. It is actually http://www.radialabsdirect.com/ decided to call their correct no 0800 012 4256 and was answered by a call centre in Miami. The guy was pleasant and confirmed that as we had not cancelled they continue to bill you �54.94 a month until you do! So I cancelled today and they e-mailed me immediately with a cancellation number. I had received the 2nd product on March 23 and have returned it today to their Gatwick depot and have been told to expect a refund within 30 days and that no further debits will be taken from my account - so it looks like this sorry business has ended - at least for me. Hope this helps others.
Mar 26, 2012
Rating
starstarstarstarstar 		Radial Labs Stop and Cancellation
by: SMS of Emsworth

Having read all the correspondance, concluded that we had not got to the correct website to discover the T&C's of this organisation. It is actually http://www.radialabsdirect.com/ decided to call their correct no 0800 012 4256 and was answered by a call centre in Miami. The guy was pleasant and confirmed that as we had not cancelled they continue to bill you �54.94 a month until you do! So I cancelled today and they e-mailed me immediately with a cancellation number. I had received the 2nd product on March 23 and have returned it today to their Gatwick depot and have been told to expect a refund within 30 days and that no further debits will be taken from my account - so it looks like this sorry business has ended - at least for me. Hope this helps others.
Mar 23, 2012
Rating
starstarstarstarstar 		RADIALABS
by: Anonymous

This company is registered in companies house uk under Century Product Development Co Ltd company No 07696210 Overseas House 66 68 High Rs Bushey Heath Herts WD23 1GG or 3 rd Floor 207 Regent St London W1B 3HH
Mar 23, 2012
Rating
starstarstarstarstar 		Fraud SCAM
by: Anonymous

I had a label on the packaging of the bottles manufactured for Century Product Development Co Ltd Overseas House 66-68 High Rd Bushey Heath Hertfordshire WD23 1GG UK This company is also at 3rd Floor 207 Regent St London 1B 3HH and is register to Companies House at both of these addresses company number 07896210 I had 3 lots of monies taken from my bank account without even ordering anything got onto my bank fraud department and they stopped any further payments from my account and stated this is a well esculated scam They are register as a private limited company
Mar 23, 2012
Rating
starstarstarstarstar 		Fraud SCAM
by: Anonymous

I had a label on the packaging of the bottles manufactured for Century Product Development Co Ltd Overseas House 66-68 High Rd Bushey Heath Hertfordshire WD23 1GG UK This company is also at 3rd Floor 207 Regent St London 1B 3HH and is register to Companies House at both of these addresses company number 07896210 I had 3 lots of monies taken from my bank account without even ordering anything got onto my bank fraud department and they stopped any further payments from my account and stated this is a well esculated scam They are register as a private limited company
Mar 23, 2012
Rating
starstarstarstarstar 		BIG THANKYOU
by: linda

thank you every body who wrote their comments, ive been trying to order the radialabs poduct like yourself, i think due to all your hard work the advert has now been blocked. thankyou to everyone.
Mar 22, 2012
Rating
starstarstarstar 		radialabs scam
by: Anonymous

I thought I'd try the 'free' offer. I did receive the trial offer and thought I'd paid the postage and packing fees. I did not at any point agree to any acceptance of terms and conditions and did not give permission to use my credit card for anything else other than the postage. Now, over �250 down over my Halifax card, not being able to contact the wretched company and getting no help whatsoever from them, I cancelled my card and their products and sent them all back. Cancel by E-mail info@radialabs.com
Their terms and conditions are: they send you the stuff from the US and you need to send it back to the US within 14 days (that is, if you kept the address). If you don't they will bill you for up to �70 per product monthly, but ship it to you when they wish - always well after they have taken your money. Return items registered to
Radialabs,Unit2d Gatwick gate Industrial Estate, Lowfield Heath, Crawley RH1 10TG.
Mar 21, 2012
Rating
starstarstarstarstar 		radialabs
by: Anonymous

Well
I looked on my emails and found these pictures 0f women with and without wrinkles..I thought my god I shall have a go at this.went onto the website and ordered the trial cream �5.95
That was on the 11th march .Then I thought
I would just check on other womens thoughts and then found to my horror it was all a SCAM. I felt sick.I phoned my bank and cancellled my card ..that was that evening..then 0n the 12 March
I checked my bank balance and found the amount had been withdrawn in between ordering and cancelling my card..(within half an hour) So what do I do now. I would have to open another bank account and cancel the old one(which I did).I got in touch with all the direct debit accounts and phoned the number of RADIALABS (on this page)I got through on the number and spoke to a person..got the order cancelled and have got an email number of cancellation.(YOU MUST MAKE SURE YOU GET A CANCELLATION NUMBER On the radialabs front page there is the terms and conditions...... and the order HAS to be cancelled within the first 18 days otherwise you are beholden to pay for the next months cream.
Anyway I have contacted RIPOFF BRITAIN and WATCHDOG..and sent this website to both of them........WE SHALL WAIT AND SEE WHAT HAPPENS
Mar 21, 2012
Rating
starstarstarstarstar 		UNDER THE CONMAN'S GRIP
by: Anonymous

I was dumbed to believe the information I got through the internet regarding the genuineness of Radialabs' products. I ordered for the trial Dermalift cream for my wife and paid the shipment fee of �5.95.Even before i received this trial sample, my bank account had already been debited with not only the shipping fee but also the cost of another consignment costing �59.95 which I had not ordered.
I tried the number they had indicated in the dispatch note 0800-124-256 to cancel the order but this was a fake number
I called my bank HSBC to stop payment but I was informed I can only stop the order through the company I said the contract(which I never did)only.In desperation, I Google Radialabs and landed on this scam page where I got the correct phone number from the other bloggers who had gone through the same problem. I rang the Billing Department (0800 012 4256) and talked to a lady who cancelled the order but told me that since i had expired the 30 days window, I cannot get the refund.But at least there will be no further payments from my account I hope.
Mar 20, 2012
Rating
starstarstarstarstar 		Radialabs scam
by: English

Dermalift 001 88 88 043 579
and
001 8887 414 064 are the two companies involved. I have cancelled the payment with my bank. There was no undertaking by me beyond a fair trial-

In the UK they are registered as a private limited company but unfortunately whilst active, there is no telephone number.I am keeping my first pot of cream, but after that there will be no more. Since this is a scam anyway-I got mine via Amazon perhaps we can complain to them. They can try to sue me but I don't think there would be an international court case over a pot of cream.
Mar 20, 2012
Rating
starstarstarstarstar 		Radialabs scam
by: English

Dermalift 001 88 88 043 579
and
001 8887 414 064 are the two companies involved. I have cancelled the payment with my bank. There was no undertaking by me beyond a fair trial-

In the UK they are registered as a private limited company but unfortunately whilst active, there is no telephone number.I am keeping my first pot of cream, but after that there will be no more. Since this is a scam anyway-I got mine via Amazon perhaps we can complain to them. They can try to sue me but I don't think there would be an international court case over a pot of cream.
Mar 19, 2012
Rating
starstarstarstarstar 		Returns
by: Anonymous

Sorry, just adding to my last post - when returning the cream, make sure you send it recorded delivery so that it needs to be signed for. Then you can track the parcel and also get a copy of the signature if necessary. I rang to tell Radialabs that I had this and they still wanted a copy of it as proof before I got my refund. Again, hope this helps
Mar 19, 2012
Rating
starstarstarstarstar 		Success
by: Anonymous

I have had my money refunded for the second lot of cream I returned last week. I am still determined to get my money back for the first lot I received as like the rest of you I was unaware I had signed up to any kind of subscription or that I was filling out a direct debit form. Persistence is the key. To the lady who has just posted who does not know what to do - you need to cancel the subscription and get an email confirming this. You then need to get the address and return number for any cream you want to send back and get a refund for. Finally, as none of us signed up knowingly for a subscription, you need to follow the ladies advice on this thread regarding the fraud team which is replacing Trading Standards - hope this helps.
Mar 19, 2012
Rating
starstarstarstarstar 		conned
by: Anonymous

I have received another trial sample of this rubbish. I was away and it was left with my neighbour.
When tring to contact them number unobtainable then found another number and got an lady who said it was my fault that I did not read the conditions. Apparently if you do not contact them within 18 days they will charge you the full price and they refuse to return this money. I am at my wits end and dont know what to do.
.
Mar 19, 2012
Rating
starstarstarstarstar 		Action Fraud update
by: PAH update

Hi again ladies,
Action fraud have sent me an email with my crime number and an exclusive log in code.
For your information there is an on-line report for fraud here is the web address:-
www.actionfraud.org.uk or there is a helpline
0300 123 2040 open Monday to Friday 8am to 8pm and
Saturday 9am to 4pm and Sunday 10am to 4pm

Good luck ladies from PAH
Mar 18, 2012
Rating
starstarstarstarstar 		Result
by: Mary

Dear All - I have just had my �54.95 refunded. I really didn't expect to get the money back. Please do keep trying. Just for info, I was in contact with a lady called Barbara. I hope that you are all as lucky as I am I will continue to keep abreast of this scam via the website. I will NEVER buy anything via an advert like this again.
Best of luck.
Mar 16, 2012
Rating
starstarstarstarstar 		Info
by: Mary

Hi PAH - I did not receive any downloads for this product - as far as I was aware I was buying a bottle of the product for �5.95 - I did not sign up to a trial in any way, shape or form. The advert said that it was best used with a second product but when I logged on to that site it was to cost �39+ and I felt that was too much, which begs the question of why I would have signed up to �54.95 per month. I didn't, and there was nothing about a trial or further payments. Just for info I have received a reply from a lady name Barbara who has not discovered that my package was received and is going to expedite a refund. I will let you know if and when I receive it. Keep trying ladies - this business is most unfair.
Mar 16, 2012
Rating
starstarstarstarstar 		radilabs scam.
by: previously initialed comments PAH

Hi Ladies if you can help me with this information, it will much appreciated.
When you ordered your risk free trial of radialabs instant wrinkle reducer and paid the postage of �5.95 and gave your card details DID ANY OF YOU SEE, DOWNLOAD, OR RECEIVE VERY INFORMATIVE TERMS AND CONDITIONS INFORMATION SHEETS SPREAD OVER 2 AND 1/2 PAGES OF A4. I HAD ONE SENT TO ME 6PM ON 14TH MARCH ATTACHED TO A COPY OF MY LETTER DEMANDING A REFUND.

If we can prove that nobody received any such infomation until demanding refunds for the products on a contract, they did not now they entered into the minute they ordered. Will help all of us in the end, if I can screw these people to the wall for fraud signed PAH.

Anything and everything I do/they do/the police and the media do, I will keep you all informed. PAH
Mar 16, 2012
Rating
starstarstarstarstar 		SCAMMING B*#~*#~S
by: Anonymous

I like all you other ladies, were taken in by this scam having read about them on facebook! I contacted my bank in the first instance and were disgusted and appalled that they had set up a standing order and were making payments to this company, without ANY authorisation from me and that worse still they would not cancel the s/o but informed me THE BANK HAD DONE NOTHING WRONG! I immediately rang the company who are based god knows where and on the fourth attempt spoke to a female who when questioned about this being a scam stated that it was not and that they have never had any complaints from anyone in relation to them.

She did say that she would cancel the subscription when i stated i would go to the police, press and media so we will wait and see!

Who would have known that the price for younger looking skin could be so costly and painfull, now there's a slogan you will never see being used!

Good luck to you all x
Mar 16, 2012
Rating
starstarstarstarstar 		Here we go again!
by: Mary

Had another email this morning from Radilabs -following my telling them that I had sent the package by special delivery and tracked the package as having been delivered, she tells me that she doesn't doubt my having sent it but she has to see it (I presume she referring to the package) 'with her own eyes'. Good on the person who now has a crime number, I don't expect to get my money back, but the hassle they get the better.
Mar 16, 2012
Rating
starstarstarstarstar 		Radialabs SCAM
by: previous signed PAH

Good afternoon girls, have made headway and reported this To Action Fraud, who pass things straight through to the police fraud squad. I actually now have a crime reference number and intend writing to Radialabs 'registered post' as previously advised and telling them I have a crime reference number. Might also email a copy of the letter direct to Radialabs, because as we all know, if it's not delivered and signed for at the time, they are actually not compelled to collect it from the sorting office. PAH
Mar 15, 2012
Rating
starstarstarstarstar 		RADIALABS
by: Anonymous

I HAVE BEEN TAKEN INTO THIS SCAM. I CONTACTED THE NUMBER IN USA 1-877 3093491 WHO HAD CANCELLED MY SUBSCRIPTION AND CONFIRMED IMMEDIATELY BY E-MAIL. YOU CAN FIND THIS NUMBER ON WWW.RADIALABS.COM I HAVE BEEN GIVEN AN ADDRESS IN UK TO RETURN THE ITEM WITHIN 18 DAYS IN ORDER TO GET REFUND OF 54.95. I DO NOT QUALIFY FOR REFUND FOR ITEM RECEIVED OVER 30 DAYS AND ALSO WAS TOLD THAT
5.95 WAS THE SHIPPING COST AND CREAM COST 54.95!!!
HOPE THIS HELPS....
Mar 15, 2012
Rating
starstarstarstarstar 		Action Fraud Number
by: Anonymous

Here we are ladies, probably I got it wrong.
Action Fraud 0300 123 2040
Mar 15, 2012
Rating
starstarstarstarstar 		Radialabs SCAM
by: Anonymous

Whoops the number given me for Action Fraud is incorrect ladies ! The consumer direct number is correct though, and that's the people that gave me Action Fraud number . . .PAH
Mar 15, 2012
Rating
starstarstarstarstar 		Radiolabs scam
by: Barbara

I too have been taken in by this scam. I have contacted them today and have been informed that my subscription has been cancelled. They are going to confirm this by e-mail. Will post any further developments
Mar 15, 2012
Rating
starstarstarstarstar 		REFUND
by: linda

CANT BELIEVE IT. SHOCKED! They emailed me couple of days ago to say that my refund would be up to 30 days. just looked at bank account and they bhave put in �54.95.only one of the payments but wont leave it alone because they still owe me another.THERE IS HOPE FOR YOU ALL>xxxxxxxxxxxxx
Mar 15, 2012
Rating
starstarstarstarstar 		Radiolabs scam
by: Barbara

I too have been taken in by this scam. I have contacted them today and have been informed that my subscription has been cancelled. They are going to confirm this by e-mail. Will post any further developments
Mar 15, 2012
Rating
starstarstarstarstar 		Radilabs scam!
by: Anonymous

After mentioning the trading standards in my previous post have actually been onto them today; appears from end of March this year all local TS offices will not exist. Here is the telephone number that will be dealing with this sort of thing:-
08454 040506. Action Frauds direct number is 0300 123 2640.
Have been advised to write to Radilabs quoting all relevant order numbers, cancellation numbers, and the returning products ref;number. And say I consider them under breach of contract, and at the bottom of the letter make it clear that you require them to communicate with you in writing within a set time limit.
We agreed to the first payment being taken from our accounts, but did any of us receive an order confirmation email giving the small print terms and conditions, I certainly did not. Neither did I see any such thing as their Terms and Conditions when I responded to the advert on Yahoo. Good luck girls will keep you posted PAH. PS my anti robot word is shrank, my few wrinkles certainly didn't, but my bank account did!!!
Mar 15, 2012
Rating
starstarstarstarstar 		Refund
by: Anonymous

Hi Mary, I did get confirmation in email today that the money has been credited back into my bank and that it should be there within 30 days. They are not disputing receiving the parcel because they have now got the letter of proof from the post office I sent them, so I am hoping this means I will get at least one amount of �54.95 back, but I will post here when and if it happens. As far as you having a copy signature for the return, can you do anything through the post office or through the tracking company you used? Just a thought. Also have you emailed a copy of the signed document - that is what I did so don't know how they can dispute it really?
Mar 15, 2012
Rating
starstarstarstarstar 		Don't bet on it
by: Mary

Just left one comment but if this is helpful to others here is a copy of the email I received.

Hi Mary,

Per your request, please find below the listed instructions to return the last shipped product for the requested credit.

Radialabs Return and Delivery Policy
We have a 30-day satisfaction guarantee return policy on all shipments.
Returns:
If you are unsatisfied with our product, you may return the unused portion 30 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a FULL refund, your return must be postmarked 30 days from the date that the product was originally shipped to you. Please note, the following terms apply for all returned items:
To return a product for an exchange or FULL refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at 0800-012-4256
Please Note:
1. We cannot process or refund packages marked "Return to Sender."
2. Refunds will be issued to the same credit card that was charged when ordering the product.

Your RMA #: 312312-2350709 The return product must be post marked no later than 03/19/12

Returned products must be sent to the following address:
Radialabs
Unit 2d Gatwick Gate Industrial Estate
Lowfield Heath, Crawley RH110TG
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
After the shipping department receives your return, it generally takes 2 business days or sooner to process your return. Once a return is processed, it usually takes up to 30 days for this return to be posted to your account, depending on your financial institution.
Mar 15, 2012
Rating
starstarstarstarstar 		Don't bet on it
by: Mary

I have just read the comment from the writer who has been in touch with Radialabs and has been promised a refund. I have had the same promise, I was instructed to send the product back - I did as they instructed to the letter, sent the package by special delivery - cost �5.95 - guaranteed delivery the following day. Tracked the package and it was delivered and signed for by S Cramb, but now Radialabs are saying that they have not received the parcel. I haven't finished yet this company is iniquitous!!
Mar 15, 2012
Rating
starstarstarstarstar 		Thank you
by: Anonymous

Thank you for the correct telephone number for Radialabs. I calls a few minutes ago and will received a full refund and e-mail detailing that the contract has ended. I only got a full refund back because they took the money prior to my 18day trail period expiring. I shall now go and wanr my friends on Facebook about this scam. Thanks again.
Mar 15, 2012
Rating
starstarstarstarstar 		BEWARE
by: W Ames

I too was conned by this. I thought i purchased this product as a trial price along with Dermalift. It was in fact a subscription every 30 days, which i was not aware of. They delivered 2 lots of each product and charged me for them, and today tried to deliver another lot of each, which i refused!
Thanks to someone else's comment from whom i obtained the phone number from, i rung them today.
I got through straight away, and explained i did not order the other 2 products, she explained about the subscription every 30 days, i said i was not aware of this and did not see this anywhere on the paperwork (sadly i dont have it now to check), i thought i was ordering these products once. She said i will be refunded one lot of money(for the parcel i refused today), and cancelled my subscription.
Please beware before ordering!
Mar 15, 2012
Rating
starstarstarstarstar 		Response
by: Anonymous

I did get a response from SUPPORT1@RADIALABS.com, they also answered the phone yesterday, I dialed the British number shown on their website. Like I said before, be persistent! even though it is annoying.
Mar 15, 2012
Rating
star 		DREADFUL --- SCAM
by: Anonymous

ALL PHONE NUMBERS AND E-MAIL CONTACT ADDRESSES ARE NON EXISTANT !!!

DON'T BUY ANYTHING FROM THESE PEOPLE!!!!!
Mar 15, 2012
Rating
star 		SCAM
by: Anonymous

I FELL FOR THIS TOO - BUT LUCKILY ONLY PAID FOR THE TRIAL SAMPLE.
THE BANK CAN DO NOTHING ABOUT MY VISA DEBIT CARD OTHER THAN TO CANCEL IT AND REPLACE IT WITH A NEW ONE.
I'VE LEARNED MY LESSON NOW - AS THIS STUPID ACTION ON MY PART HAS CAUSED ME SO MUCH INCONVENIENCE.

DON'T FALL FOR IT !!

THE PHONE NUMBER THEY GIVE IS NON-EXISTANT.


THE FOLLOWING E-MAIL ADDRESSES HAVE BEEN USED AND MET WITH NO RESPONSE .....

INFO@RADIALABS.NET
INFO@RADIALABS.CO.UK
SUPPORT@RADIALABS.COM
Mar 15, 2012
Rating
starstarstarstarstar 		Trading Standards
by: Anonymous

A lady mentioned trading standards and I just want to let you know that I contacted them and am very disappointed with their response. They basically pass it off as nothing to do with them as they do not deal with individuals. I sent another email saying that I was writing for the collective, that a lot of people have been scammed over the last year and I have not received a reply. The thing that annoys me is this - if they had acted a year ago, (because other people in this thread did contact them), it would have spared many others from this scam and the stress it causes. Just a thought - what is the point of this organisation if they don't help in matters like this?
Mar 15, 2012
Rating
starstarstarstarstar 		Be persistent
by: Anonymous

I too was scammed for two lots of �54.95 before I realised what was happening. I managed to cancel the so called subscription and got the address to send a second lot of cream back I did not order. I emailed the company many times about the return and did not get a reply. Yesterday I obtained the delivery signature from the post office and rang the company asking when the money would be put in my account. They wanted proof of the return so I emailed the signature letter to them and threatened to take things further if they did not refund. I also said that if they were a legitimate company they would respond to a customer email. I got an email this morning to say that �54.95 has been credited to my account. Yes I have still lost another �54.95, but I wrote to my bank manager as I felt the staff had been very flippant about this whole thing and the bank is now looking into me getting my money back under fraud. Keep at it everyone, this company are out of order, but I still believe in what comes around goes around and I do think they will get what is coming to them eventually. You cannot give out this kind of negativity without getting a whole lot more back - Keep positive!
Mar 14, 2012
Rating
starstarstarstarstar 		BT Yahoo
by: Anonymous

Just to let you know that BT Yahoo responded to my email, apologised and agreed to block the advertisement. I have not seen it on the Yahoo page for a few days now. They also said they would look into their procedures to see how they can stop this happening again.
Mar 14, 2012
Rating
starstarstarstarstar 		Radilabs is a Scam BEWARE!!!
by: Anonymous

I also fell for the scam in Jan 2012. They stopped on 20th Jan �5.95 for the FREE sample (lets face it girls there is only 15ml of the stuff, that's like three teaspoon of water for all the good it is), but like a mutt I went with the other product called Plumping Cream for which I paid �29.95 also on the 20th Jan. Goods despatched on 23rd Jan in two packages. Thought no more about it, having had half a lung removed on 1st December, caught a cough and cold and had more to think about. Did not realise I had entered any sort of contract to continue to purchase.
5th March another package arrived of the 15ml of instant wrinkle reducer.(This has since been returned recorded delivery posted on a Sat so it should arrive on a weekday)! Straight onto the computer with emails and phoned my credit card, who gave me the number to phone Radilabs. Cancellation emails and refunds promised. But have received my Credit card statement they stopped two payments of �54.95 in February on the 11th and another on 23rd. But I haven't received any other supplies and they are returning only �29.95 to my account. Think trading standards might be the way to go, but wonder if my credit card company insurance will cover this outrageous tactic by Radilabs.
Mar 14, 2012
Rating
starstarstarstarstar 		Helen
by: Anonymous

I recently received the radialabs wrinkle cream and have found it to be just the same as any other you can get on the high street. I called to cancel and was told everything would be cancelled from that date . Not the case, today I received another free wrinkle reducer with the 18 day evaluation. I have sent off two e-mails so await my 24 hour return reply and also tried to call but the number is unobtainable. fingers crossed they do the right thing and cancel everything, if not I will have to contact my bank and refuse payment to them
Mar 14, 2012
Rating
starstarstarstarstar 		RADIALIFTS
by: Anonymous

HI. THE EMAIL FOR RADIALIFT IS
SUPPORT1@RADIALABS.com Hopefully you can contact them.
Mar 14, 2012
Rating
starstarstarstarstar 		email
by: linda

email i used and had a reply from was info@radialabsdirect.net
Mar 14, 2012
Rating
starstarstarstarstar 		radialabs
by: rose

hello,Well I must say. I ordered a Radialift free sample on Sunday and cancelled my card about half an hour later when I realized it was a scam. Recieved it today.the money was taken out of my account on Sunday in the time that I ordered, to when I cancelled. So I thought I would do something about the scam. I have got in touch with RIPOFF BRITAIN. Hopefully I shall have an email back from them. I shall put it on here what happens next.
Mar 14, 2012
Rating
starstarstarstarstar 		help please
by: julia woollen

juliawoollen'yahoo.co.uk
please could someone tell me thier email adress and return adress because nothing has it on.please help me.
Mar 14, 2012
Rating
starstarstarstarstar 		refund
by: linda

threatened them with the fraud team,police and the ferret and had a reply at last.NOT YET HAD THE MONEY but had email saying that �54.95 was yesterday credited back to my account but still not happy because it should be double that. sent email again awaiting a reply about second ammount.
Mar 13, 2012
Rating
starstarstarstarstar 		Returned cream
by: Anonymous

Can anyone tell me if they managed to return their cream and get a refund. I sent my last delivery back as Radialabs gave me the return dress and a number to put on the packet. However, it would appear that there is nobody available to take this package as I have tracked the parcel and it just keeps saying at the sorting office and to be delivered today. I just wonder if there is actually anybody there to receive the parcels when they are returned?
Mar 12, 2012
Rating
starstarstarstarstar 		Radialabs
by: Anonymous

I think I have been scammed there is a charge on my credit card that I believe is Radialabs. I have never received anything other than that free trial for $5.95. I have tried the toll free number 800-012-4256 but get a recording that says the call cannot be completed. I am in Canada, has anyone tried a different number from Canada?
Mar 12, 2012
Rating
starstarstarstarstar 		RADIALIFT FACE CREAM
by: Trish

Hi ladies,
Well I was taken in by the RADIALIFT scam.. I thought wow this is good so went for it. paid the �5.95 and that was it... OH no. it wasn't. I thought I would check on other womens thoughts of it.... I am really glad I did.But I still had to cancel my card straight away... I looked back on the terms and conditions and lo and behold found out that you have to cancel otherwise you will have to pay an amount of money each month.. so I phoned the 0800 number and got through straight away (to my astonishment) spoke to a person.cancelled and I have got an email with a cancellation number (make sure you ask for an email for cancellation..DON'T GET TAKEN IN BY THEM.
Mar 12, 2012
Rating
starstarstarstarstar 		RADIALIFTS FACE CREAM SCAM
by: TRISH

I would just like to say that I fell for this scam hook line and sinker.. thinking that I would get rid of my wrinkles.... Oh how I was wronged.Well I ordered the radialift free trial at �5.95. Put my details on the form.. thought well I was really looking forward to getting my free trial. I just thought after I ordered it shall I check on other womans reviews of it... I AM GLAD I DID..... DON'T BE TAKEN IN. Please if you go on the site and put your details on the form then ..cancel your card like I did but there is a loophole...You have to phone RADIALIFT and cancel otherwise you will be beholden to pay a monthly amount.phone number is the one given below. 0800 0124256 . I phoned and got straight
through. spoke to a person (amazing) got my cancellation number sent to my email and thaat was it....... PLEASE DON'T BE SCAMMED.......LET PEOPLE KNOW
Mar 12, 2012
Rating
starstarstarstarstar 		Persevere!!!!
by: lynnette

Thanks for all of your help on this issue ladies!! I have had trouble contacting this load of scammers for the past 3 weeks....following all of the advice I have managed to speak to 'lisa' on the telephone number given in messages below (after 34 mins waiting time!) and also cancelled my card which was used to purchase the products online. My bank assure me that no further payments can be taken now. Also had to insist that I had confirmation of cancellation e-mails. I use the word 'insist' cos the customer service operator kept saying that I 'signed up' for the contract, even though I hadn't. E-mails hav e just landed in my inbox so hopefully that will be end of this very unhappy experience!
Mar 12, 2012
Rating
starstarstarstarstar 		Radialabs scam
by: judy

The number you require to contact these people is 0800 0124256 they will try and convince you that you have signed up to receive this cream, don't let them talk you out of canceling they will ask for your email address, they will give you a cancelation number make sure that they confirm this by email, I have just done this and it worked. Best of luck
Mar 12, 2012
Rating
starstarstarstarstar 		Radialabs scam
by: judy

The number you require to contact these people is 0800 0124256 they will try and convince you that you have signed up to receive this cream, don't let them talk you out of canceling they will ask for your email address, they will give you a cancelation number make sure that they confirm this by email, I have just done this and it worked best of luck
Mar 12, 2012
Rating
starstarstarstarstar 		Returns
by: Anonymous

Has anyone received a refund after returning the cream? I returned the second package last week after cancelling my subscription. I sent this recorded delivery and although I have emailed the company about the refund, I have not had a response. I am going to try and contact them by telephone today to find out if and when I will receive my money. I would just be interested to know if anyone, particularly from earlier on in this thread did actually, eventually get their money back!
Mar 11, 2012
Rating
starstarstarstarstar 		One year on!!
by: L

I cannot believe that exactly one year later from when I was scammed this company is still operating! Please dont give up and email and telephone as many times as required before you receive a full refund. My emails are at the beginning in March 2011. Good luck to everyone! L
Mar 11, 2012
Rating
starstarstarstarstar 		COMPLETE SCAM
by: ONCE BITTEN, TWICE SHY

I did pride myself in being able to sniff a scam at 50 paces before I got 'conned' with my �5.95 Radialabs anti-wrinkle cream. I was aware that you would sign up to a monthly subscription but at �5.95 (or so I thought), I wasn't unduly bothered if I tried the product for a couple of months and decided to call it a day. However, like everyone else on this site, it would appear that the insignifcant anti wrinkle cream will now cost �54.95 per month as I have discovered on my bank statement! Have cancelled my debit card which should stop any future payments and will report them to my bank via the 'fraud' team first thing tomorrow and will try and contact the company to cancel the subscription in toto. A cautionary tale - if something sounds to good to be true, it normally is. Regrettably, I don't look any less 'wrinkly'! A costly lesson to learn!
Mar 11, 2012
Rating
starstarstarstarstar 		COMPLETE SCAM
by: ONCE BITTEN, TWICE SHY

I did pride myself in being able to sniff a scam at 50 paces before I got 'conned' with my �5.95 Radialabs anti-wrinkle cream. I was aware that you would sign up to a monthly subscription but at �5.95 (or so I thought), I wasn't unduly bothered if I tried the product for a couple of months and decided to call it a day. However, like everyone else on this site, it would appear that the insignifcant anti wrinkle cream will now cost �54.95 per month as I have discovered on my bank statement! Have cancelled my debit card which should stop any future payments and will report them to my bank via the 'fraud' team first thing tomorrow and will try and contact the company to cancel the subscription in toto. A cautionary tale - if something sounds to good to be true, it normally is. Regrettably, I don't look any less 'wrinkly'! A costly lesson to learn!
Mar 11, 2012
Rating
starstarstarstarstar 		radialabs scam
by: Anonymous

cancellation number means nothing. I have cancelled my debit card but they still took money out of my account. I have lost 2x54.95 + 5.95 FREE TRIAL?. Looks like i will have to close my account to stop them taking anymore money. Feel such a fool.
Mar 10, 2012
Rating
starstarstarstarstar 		Had you cancelled
by: Anonymous

Hi I just wondered if the lady who has had over four hundred pounds taken from her account had money taken after she had cancelled her subscription or is this before you realised you had been signed up?
Mar 10, 2012
Rating
starstarstarstarstar 		Scam
by: Anonymous

have just recieved my credit card statement and this company have taken �419.28 so far I only signed up for one delivery of this cream and that is all I recieved yet they have charged all this money to my card account have to wait till monday before I can contact fraud department, I never buy online again
Mar 09, 2012
Rating
starstarstarstarstar 		Scamming fat American slags
by: Anonymous

These conning BASTARDS are a disease on society , scum of earth , dont not buy any products from these conning FAT AMERICAN SLAGS . It is a complete con , read the smallprint with a magnifying glass .
Mar 08, 2012
Rating
starstarstarstarstar 		Expensive Wrinkle solution trial
by: Anonymous

They have cancelled my subscription that I was unaware I had signed up for.
Barclaycard have opened a case on this and will withhold any further transactions from this company.
I may not get reimbursed for the two payments of over fifty pounds they have taken from my account.
In future I will make sure I read the agreements on all websites etc. Very distressed would never pay this kind of money for face cream!
Mar 08, 2012
Rating
starstarstarstarstar 		Radialabs
by: Anonymous

Just called the 08000124256 about half an hour ago got through and they have cancelled my order and refunding my money hope the above number helps some people out. They also sent me a cancellation email.
Mar 08, 2012
Rating
starstarstarstarstar 		radialabs
by: linda

whoever rings them get them to send the email cancellation while u on phone otherwise u might not get it.and please inform the Ferret as he said he will hightlight on itvwales.
Mar 08, 2012
Rating
starstarstarstarstar 		Telephone Number
by: Anonymous

Hi, the number is 0800 012 4256 - I got through towards the latter end of the day if that helps. Make sure you get the cancellation email sent and the cancellation number. Good luck!
Mar 07, 2012
Rating
starstarstarstarstar 		Me too!
by: Anonymous

They have taken an additional �54.95 twice since receiving the FREE trail!!! Can someone give the whole 0800 number so |I can try and talk to someone. Thanks
Mar 07, 2012
Rating
starstarstarstarstar 		Cream
by: Helen

i phoned the 8000 number spoke to Zay who told me she has cancelled the next order and will e mail me I was given two numbers I hope this is the last I hear from them what a scam
Mar 07, 2012
Rating
starstarstarstarstar 		cream
by: linda

got new bank card but apparently according to bank they can still draw off new card so whats the point.got no control of your money even if u tell the bank not to pay them. fuming
Mar 07, 2012
Rating
starstarstarstarstar 		BIG SCAM
by: cris

Hi Ladies after speaking to them yesterday and them giving me a cancellation number for both items, i received an e-mail with in 20 minutes for the serum �5-95 shipping. Today l received a cancellation for the �29-95 cream. I hope this is the last l have to deal with this company just need to check my credit card end of the month. Haveing read more feed back l paid on a card that expired 28-2-12 so my last numbers on new card have changed but from what lv read that may not stop them. I have spoken to credit company again and they just said sit and wait till end of the month not much help but lets hope we all get it stopped Cris
Mar 06, 2012
Rating
starstarstarstarstar 		Terrible!
by: Sally

I realised something was wrong when I tried to ring the number provided to cancel my subscription and it was an unobtainable tone, I emailed them at the address given on my letter it also promised a reply in 24 hours!!! No reply. I then went to their website and sent a message - no reply. Thank goodness for this site where I was able to use the 0800 number and managed to speak to someone to cancel. She assured me I would get a confirmation by email but so far nothing. I cannot believe that the bank has no control over this kind of thing. It is basically theft!
Yahoo needs to get a grip and stop these scammers.
Sally.
Mar 06, 2012
Rating
starstarstarstarstar 		Radialabs scam
by: Pat

Hi ladies,
anoyher sucker to join your group. I too did not sign up for a monthly subscription, have rung the scammers today and they assured me my subscription has been cancelled and gave me a cancellation number. So far I have only received 1 bottle of cream which has now cost me just under �116........Will never trust buying from the internet again
Mar 06, 2012
Rating
starstarstarstarstar 		Terrible!
by: Sally

I realised something was wrong when I tried to ring the number provided to cancel my subscription and it was an unobtainable tone, I emailed them at the address given on my letter it also promised a reply in 24 hours!!! No reply. I then went to their website and sent a message - no reply. Thank goodness for this site where I was able to use the 0800 number and managed to speak to someone to cancel. She assured me I would get a confirmation by email but so far nothing. I cannot believe that the bank has no control over this kind of thing. It is basically theft!
Yahoo needs to get a grip and stop these scammers.
Sally.
Mar 06, 2012
Rating
starstarstarstarstar 		BIG SCAM
by: cris

Hi ladies, l to have been caught out with this scam. 42 phone calls no answer, 5 e-mails again no answer. I phoned my credit card company and they can stop this months due to the side effects l received from the cream as faulty goods. Then lm told l will have to wait to see if they take any more money from my account. I informed them l did not set up an account with them but they were not as helpful as they could of been. I have just come accross this site l fill so stupid that im part of this l always thought l was a good judge of caricter. Thank you to you ladies l have just phoned 08000124256 and spoken to Marie given my order ID and she informs me that l will receive an e-mail in 24-48 with cancellation she also gave me 2 cancellation numbers. Keeping my fingers crossed that l dont get them burnt again. I have taken the address down in Crawley to return the goods as she didnt mention returning items, but will track them like others have advised.
THANK YOU ALL SO MUCH FOR ALL YOUR INFO I FEEL SICK TO THE STOMACH THAT IN THIS DAY AND AGE WITH ALL THE TECHNOLOGEY THAT THEY ARE STILL GETTING AWAY WITH IT.
Regards Cris
Mar 06, 2012
Rating
starstarstarstarstar 		Website
by: Anonymous

Have just checked out the website and they have changed the wording on the trial advert. They are no longer stating how many samples they are sending out, but how many bottles they are selling. It makes me wonder if they are monitoring this website - just a thought, don't want everyone to get paranoid!
Mar 06, 2012
Rating
starstarstarstarstar 		BT Yahoo
by: Anonymous

Hi - I have sent two emails to Yahoo now, one to the new CEO Scott Thompson, but reading on the internet they are not very good at responding to people. If I hear anything I will let you all know - I am still sick to the stomach with all this and I want to do everything I can to stop other people having to go through this - it makes you feel so violated!
Mar 06, 2012
Rating
starstarstarstarstar 		fraud team
by: linda

they told me they couldnt investigate even though i had not received any product but �54.95 was took twice anyway. said i had ticked a box on order in the beginning so it wasnt fraud
Mar 06, 2012
Rating
starstarstarstarstar 		cream
by: linda

i went into bank had card cut up and they said it possible to still continue taking it off new card. what was the point of giving me a new one
Mar 06, 2012
Rating
starstarstarstarstar 		SICK!!
by: Anonymous

I have just read some of the comments here. I have been the duped the same. I use the internet a lot to buy with work etc and I cannot believe I fell for it!. I would be interested in knowing if the lady who is in touch with BT Yahoo gets on. They had taken 3 payments of �54.95 out of my credit card within 3 weeks before I found out. I had only 1 delivery. Again, couldn't get through on the phone - emails didn't work. Waiting for the fraid squad of the credit card company to see what they say. Radilabs didn't reply to 5 emails until I sent again yesterday saying i was contacting the police. I have cancelled my credit card - seems the only way to guarantee stopping them getting money. Nothing was ever put in writing or informed me of any account or how much to pay. I feel sick!!!
Mar 05, 2012
Rating
starstarstarstarstar 		Address for returns
by: Anonymous

The address you need to return your product to is:
Unit 2D Gatwick Gate Industrial Estate, Lowfield Heath, Crawley RH11 0TG. Make sure you send it recorded delivery/via a tracking service as the Company will swear you haven't returned it unless you have a tracking number.
Mar 05, 2012
Rating
starstarstarstarstar 		Help
by: Anonymous

Managed to contact the company in the US and cancelled my account but they had already taken the money from my account. Spoke to the fraud dept of bank and cancelled my card and nothing else gone so far. Did however receive a package from them two weeks after cancelling my account that I want to return but can't find a return address anywhere. Rang company again and a very rude man basically refused to give me a return address. Rang Citylink who delivered the package and they couldn't give me a return address. Can anyone help? Someone mentioned an address in Crawley....... Thanks.
Mar 05, 2012
Rating
starstarstarstarstar 		cream
by: linda

thank u for their phone number finally got through got cancellation email and that they would only refund one lot of money not both even though i had nothing for it.as u say lets wait and see.
Mar 05, 2012
Rating
starstarstarstarstar 		What a Joke!!!!!
by: Annabell

Have at last managed to get through to this company on 08000124256 who calmly say they are not aware of anyone complaining. Have now received a cancellation email from them also that they will refund when order has been received back at the Crawley address. Lets just wait and see. Others are right that even if you cancel your credit card they can continue to take payments, so contact them on above number but not till after 4pm you are phoning the US. I agree that BT Yahoo should remove this company from their website. We have all learnt a BIG lesson.
Mar 05, 2012
Rating
starstarstarstarstar 		bloody cream
by: linda

have not had reply to email yet or managed to get in touch with them will try again tonight.getting bit fed up now
Mar 05, 2012
Rating
starstarstarstarstar 		BT Yahoo
by: Anonymous

Have just emailed the chairman of BT Yahoo about this scam on their website - Will be interesting to see what he has to say - will keep you posted!
Mar 05, 2012
Rating
starstarstarstarstar 		cancellation of
by: Anonymous

I rang 08000 124 263 and managed to speak to someone who was quite willing to cancel my "accounts" for both Dermalift and Radialabs. To the best of my knowledge , I did not sign up to any subscription(s). She gave me cancellation numbers and I have just received 2 confirmation emails with the cancellation reference numbers. I then spoke to my credit card company again (they said in an earlier call they could not stop further payments as I had authorised them!) and they said they could now act to stop further payments being taken and also get refunds for the additional payments taken.
So I would advise anyone in the same boat as me to go down this route and hopefully knock the scam on the head.
Good luck!
Mar 05, 2012
Rating
starstarstarstarstar 		cancellation of
by: Anonymous

I rang 08000 124 263 and managed to speak to someone who was quite willing to cancel my "accounts" for both Dermalift and Radialabs. To the best of my knowledge , I did not sign up to any subscription(s). She gave me cancellation numbers and I have just received 2 confirmation emails with the cancellation reference numbers. I then spoke to my credit card company again (they said in an earlier call they could not stop further payments as I had authorised them!) and they said they could now act to stop further payments being taken and also get refunds for the additional payments taken.
So I would advise anyone in the same boat as me to go down this route and hopefully knock the scam on the head.
Good luck!
Mar 05, 2012
Rating
starstarstarstarstar 		cancellation of
by: Anonymous

I rang 08000 124 263 and managed to speak to someone who was quite willing to cancel my "accounts" for both Dermalift and Radialabs. To the best of my knowledge , I did not sign up to any subscription(s). She gave me cancellation numbers and I have just received 2 confirmation emails with the cancellation reference numbers. I then spoke to my credit card company again (they said in an earlier call they could not stop further payments as I had authorised them!) and they said they could now act to stop further payments being taken and also get refunds for the additional payments taken.
So I would advise anyone in the same boat as me to go down this route and hopefully knock the scam on the head.
Good luck!
Mar 05, 2012
Rating
starstarstarstarstar 		cancellation of "subscription"
by: Anonymous

I rang 08000 124 263 and managed to speak to someone who was quite willing to cancel my "accounts" for both Dermalift and Radialabs. To the best of my knowledge , I did not sign up to any subscription(s). She gave me cancellation numbers and I have just received 2 confirmation emails with the cancellation reference numbers. I then spoke to my credit card company again (they said in an earlier call they could not stop further payments as I had authorised them!) and they said they could now act to stop further payments being taken and also get refunds for the additional payments taken.
So I would advise anyone in the same boat as me to go down this route and hopefully knock the scam on the head.
Good luck!
Mar 05, 2012
Rating
starstarstarstarstar 		beware of scam
by: Julie

I too thought BT Yahoo was a reputable site and ordered my free (postage paid only) cream. Thanks to this website I have telephoned to cancel the subscription I never agreed to and cancelled my credit card immediately - lets hope no money is taken from the account again.
Mar 05, 2012
Rating
starstarstarstarstar 		Cancellation
by: Anonymous

Linda - did you manage to get through to someone to cancel the subscription? I did do this and got a cancellation email so hopefully this does mean that I will not receive any further cream or deductions from my account. I have notified the bank and have been told the same as you re the card. They are operating near the line, but I don't think they can send more cream if you have the cancellation email.
Mar 05, 2012
Rating
starstarstarstarstar 		new bank card
by: linda

gettinhg new bank card doesnt guarantee that they wont take money off the new card.so nat west says.FUMING.
Mar 05, 2012
Rating
starstarstarstarstar 		cancelling card because of radialabs
by: linda

been to bank cancelled card but they say even if u have a new card they can still take money off the new card so beware if u think having a new will work
Mar 05, 2012
Rating
starstarstarstarstar 		Me Too
by: Anonymous

Hi everyone - I too have been taken in with this terrible scam. Like everyone else I did not realise that two lots of �54.95 had been taken from my account during a two week period in February until another tube of cream arrived last week. After realising what was going on I emailed and rang the company. I did manage to speak to someone who was very adamant that they do not give away free samples and that I was informed with the first lot of cream that it was a trial and a subscription and that I needed to cancel within 18 days. (I now understand there is some small print on the website which they point out as a way to cover themselves) I did not receive a letter explaining anything with either the first or second tube of cream. On the advertisement words are used like 'one item per household' and 5,000 samples given today which lead you to believe that this cream is free. This company are operating very
close to the line, but obviously getting away with it. Everyone would ring within 18 days and cancel if they were fully aware as the cream is not that good. I have sent a long email to Trading Standards and I will contact every organisation I can think of because this should not be allowed to continue to inocent people, particularly in this economic climate. I have returned my second tube of cream and told I will be refunded, within 30 days of receipt but that remains to be seen. I will post here if that happens. The company address in the UK is Unit 2D Gatwick Gate Industrial Estate, Lowfield Heath, Crawley RH11 0TG telephone 0800 012 4256.
Mar 04, 2012
Rating
starstarstarstarstar 		What is the return adress in UK of this crap?
by: Anonymous

Hi,
So if the customer bought something online, it can be returned and refunded.
Does anyone know the return address?
I would be very, very, very thankful.

A.
Mar 04, 2012
Rating
starstarstarstarstar 		Radialabs
by: susan

I am more annoyed at BT Yahoo for advertising this SCAM - I wouldn't have believed a reputable company like BT allowing lots of us to be sucked in like this - hopping mad at the moment.
Radialabs are open Monday to Friday 9-5 US time. A stinging email has now been sent and lots of calls to come I think!!.
Mar 04, 2012
Rating
starstarstarstarstar 		radialabs scam
by: Anonymous

i have also fallen for this scam been trying to find an address for them. I am told by credit card company that i set up a direct debit but can assure you i did not.Going to ring scammers tomorrow as they are closed the weekend.
Mar 04, 2012
Rating
starstarstarstarstar 		radialabs scam
by: Anonymous

i have also fallen for this scam been trying to find an address for them. I am told by credit card company that i set up a direct debit but can assure you i did not.Going to ring scammers tomorrow as they are closed the weekend.
Mar 04, 2012
Rating
starstarstarstarstar 		Update
by: Annabell

Have reported this to my bank, who actually inform me that although you may cancel your C/Card
this company can continue to debit you account so be warned. It appears that all the major banks are aware of what this company are doing, so lets all hope that something can be done.
Mar 03, 2012
Rating
starstarstarstarstar 		scam them
by: H H

HI TO THOSE PEOPLE WHO HAVE BEEN SCAMED ,THIS IS WHAT YOU DO
ORDER IT. AS SOON AS YOU RECEIVE IT ,CALL YOUR CREDIT CARD COMPANY INFORM THEM YOU HAVE LOST YOUR CARD ,THEY WILL SEND YOU NEW CARD
IF THE CREAM WORKS CALL THEM AND ORDER NEW ONE .IF NOT THROUGH IT IN THE BIN.IN THIS WAY THE SCAMER WILL BE SCAMED.
GOOD LUCK
Mar 03, 2012
Rating
starstarstarstarstar 		reply received
by: Anonymous

Hi Ladies, I sent 3 emails to them the last very to the point that they had acted fraudulently by taking money from my account and that the matter had been reported to my bank who were raising a dispute, and said that any subscriptions etc that they had set up with out my knowledge must be cancelled with immediate effect. My bank have refunded my credit card I am happy to say. I have today received a reply from RL stating that they have cancelled my sub with a cancellation no and the address to post my item back to. I sent emails as I wanted it in writing precisely what I had said to them.

Mar 03, 2012
Rating
starstarstarstarstar 		reply received
by: Anonymous

Hi Ladies, I sent 3 emails to them the last very to the point that they had acted fraudulently by taking money from my account and that the matter had been reported to my bank who were raising a dispute, and said that any subscriptions etc that they had set up with out my knowledge must be cancelled with immediate effect. My bank have refunded my credit card I am happy to say. I have today received a reply from RL stating that they have cancelled my sub with a cancellation no and the address to post my item back to. I sent emails as I wanted it in writing precisely what I had said to them.

Mar 03, 2012
Rating
starstarstarstarstar 		reply received
by: Anonymous

Hi Ladies, I sent 3 emails to them the last very to the point that they had acted fraudulently by taking money from my account and that the matter had been reported to my bank who were raising a dispute, and said that any subscriptions etc that they had set up with out my knowledge must be cancelled with immediate effect. My bank have refunded my credit card I am happy to say. I have today received a reply from RL stating that they have cancelled my sub with a cancellation no and the address to post my item back to. I sent emails as I wanted it in writing precisely what I had said to them.

Mar 03, 2012
Rating
starstarstarstarstar 		reply received
by: Anonymous

Hi Ladies, I sent 3 emails to them the last very to the point that they had acted fraudulently by taking money from my account and that the matter had been reported to my bank who were raising a dispute, and said that any subscriptions etc that they had set up with out my knowledge must be cancelled with immediate effect. My bank have refunded my credit card I am happy to say. I have today received a reply from RL stating that they have cancelled my sub with a cancellation no and the address to post my item back to. I sent emails as I wanted it in writing precisely what I had said to them.

Mar 03, 2012
Rating
starstarstarstarstar 		yep i was a complete wally too
by: carol

yes...radialabs is a complete scam - doesn't get rid of wrinkles it just makes your face stiff and gives you spots...Shame on BT and yahoo for accepting their adverts.......it will make me think twice about the reliability of both of those companies....
radialabs telephone and website dont work and their product isn't what its cracked up to be and i am an idiot for falling for it!
dont be like me!
Mar 03, 2012
Rating
starstarstarstarstar 		DISGUSTING
by: Annabell

Cannot beleive I to have been so stupid to fall for this scam! Just wish I had found this site earlier. How right you all are, have now had to cancel my Credit Card. Will be trying to contact them on some of the numbers given and hope that I can get a refund. This company must be laughing all the way to their bank. Why can they still advitise on the internet? how many more women will be caught up in this disgusting scam.
Mar 03, 2012
Rating
starstarstarstarstar 		scam
by: Anonymous

Rip OFF - they claim it is free sample but then enrol you - n small print and charge over �50.00. Cancel any credt card number you ave given them.

RIP OFF
Mar 03, 2012
Rating
starstarstarstarstar 		I have been done too.
by: Nat

hello I feel very stupid about being caught in this scam. As mentioned by everyone no address or invoice in the parcel to return the goods. This morning, I have received another parcel by courier. Not knowing what was in it I accepted it. I have phoned my bank and here was what I am told by them. Keep a record of your phone calls to the States and send them an email as on the delivery note it says they respond within 1 working day. info@radialabs.com if they don't respond keep on phoning making a diary of your calls date and time one you have advised your bank there is a 30 days period where you must show that you have tried to stop this and the bank will then step in. Hope this help. Please do remember that the time difference when phoning the States.
Mar 03, 2012
Rating
starstarstarstarstar 		I have been done too.
by: Nat

hello I feel very stupid about being caught in this scam. As mentioned by everyone no address or invoice in the parcel to return the goods. This morning, I have received another parcel by courier. Not knowing what was in it I accepted it. I have phoned my bank and here was what I am told by them. Keep a record of your phone calls to the States and send them an email as on the delivery note it says they respond within 1 working day. info@radialabs.com if they don't respond keep on phoning making a diary of your calls date and time one you have advised your bank there is a 30 days period where you must show that you have tried to stop this and the bank will then step in. Hope this help. Please do remember that the time difference when phoning the States.
Mar 02, 2012
Rating
starstarstarstarstar 		me too
by: Ally

Yes I have been scammed too, I did not even know till another order came.
I rang 001 877 3093491, radialabs customer service and cancelled, lost out on my money this month and cant get it back, Ring them after 4.oopm I rang at 5.30pm and got straight through. Hope this helps others to get it sorted.
Mar 02, 2012
Rating
starstarstarstarstar 		radialabs
by: linda

i also been scammed.didnt realise till today when i checked bank statements.bought first one for five pounds something. charged over 54 pounds in the middle of feb and again on the 28th for another 54 pounds.have received No cream only first one not that i wanted it anyway.bank is sending forms to stop them taking more as long as they dont take more in between.lost over 100 quid cant see me getting it back. just sat down and cried at what a fool i been
Mar 02, 2012
Rating
starstarstarstarstar 		fEELING STUPID
by: Marcia

Been caught as well. Have managed to speak to an American guy and cancelled my account. All your comments have been very helpful and I'm glad some of your banks have been more helpful then Santander who said that they couldn't stop any payments for 30 days. God knows how much they would have taken by then or still will I suppose.
Mar 02, 2012
Rating
starstarstarstarstar 		I have been caught out too
by: Anonymous

Hi I have been stung to the value of 2 x �54.95 both taken out in February. I called my bank immediatley the package which I had not orderd arrived and I had checked my credit card. The bank have cancelled my card and raised a dispute.

I have emailed them 3 x without a response, but would like to return the goods to them with a covering letter. Can you advise the full postal address please as I seem to have trouble locating it.

Thanks
Sue
Mar 02, 2012
Rating
starstarstarstarstar 		THIS IS WHAT TO DO.
by: mary

The comments below were a great help.
In a nutshell- so anyone else can act quickly.

Phone 001888804 3579 but after 6pm our time as they are 8hrs behind.
state you were mislead.cancel subscription and get the return address for any stuff you've been sent.

email radialabs at info@radialabs.com stating the same compliant with your order I.D reference etc.I did this before i phoned them and the lady knew quickly who I was.I got an email response after my call stating my 'account' had been closed.
keep a copy of the emails.

they say they will refund your account when they receive the goods at the address in Crawley.U.K

Inform your credit card.they know about this scam.

lets live with our wrinkles ladies and learn by our mistakes. mary x
Mar 01, 2012
Rating
starstarstarstarstar 		How are they still trading?
by: Anonymous

I was amazed to see that it is nearly a year since the first post about this company at the bottom of this page and yet they are still trading.
I guess that there must be some law or financial regulation being broken here but nothing has happened legally to stop them.
I don't suppose the owners of the company have a conscience but in their shoes I could not sleep knowing I was earning money by deceptive means.

Mar 01, 2012
Rating
starstarstarstarstar 		I have been scammed too
by: Anonymous

Sent for free trial and have received next pack today. �54.95 debited from credit card. Feel stupid and will cancel BUT will contact as many people as possible - newspapers, MP's, TV progs etc.to get this practice stopped.
Ask all others to do the same.
Mar 01, 2012
Rating
starstarstarstarstar 		I have been scammed
by: Mary

On Facebook in January when this advertisement popped up Free trial wrinkle reducer serum. �5.99 postage only. I thought great I'll try this The order arrived the next day I was totally surprised at this. I also had some Dermalift cream �29.99 it was delivered by City Link Nechells, Birmingham B6 7SJ. around the 15/02/2012 I was checking my account when I discovered the amount of �54.95 had been taken from my account. Nothing was delivered. When I checked The name Radialabs on the internet it showed it was a scam. I tried calling the number nothing. I emailed the address on the invoice info@radialabs.com it was sent so it is an email address. I contacted my bank who told me to cancel my card as I have a credit card that i top up from my account and had just topped it up on 29/02/2012 on checking my account this morning 1/03/2012 they had taken another �54.95 I cant believe this has happened. I will never trust the Internet again Please be aware of pop up advertisements or any advertisement for that matter on here. How do we go about getting our money back. any idea guys????
Mar 01, 2012
Rating
starstarstarstarstar 		I have been scammed
by: Mary

On Facebook in January when this advertisement popped up Free trial wrinkle reducer serum. �5.99 postage only. I thought great I'll try this The order arrived the next day I was totally surprised at this. I also had some Dermalift cream �29.99 it was delivered by City Link Nechells, Birmingham B6 7SJ. around the 15/02/2012 I was checking my account when I discovered the amount of �54.95 had been taken from my account. Nothing was delivered. When I checked The name Radialabs on the internet it showed it was a scam. I tried calling the number nothing. I emailed the address on the invoice info@radialabs.com it was sent so it is an email address. I contacted my bank who told me to cancel my card as I have a credit card that i top up from my account and had just topped it up on 29/02/2012 on checking my account this morning 1/03/2012 they had taken another �54.95 I cant believe this has happened. I will never trust the Internet again Please be aware of pop up advertisements or any advertisement for that matter on here. How do we go about getting our money back. any idea guys????
Mar 01, 2012
Rating
starstarstarstarstar 		I have been scammed
by: Mary

On Facebook in January when this advertisement popped up Free trial wrinkle reducer serum. �5.99 postage only. I thought great I'll try this The order arrived the next day I was totally surprised at this. I also had some Dermalift cream �29.99 it was delivered by City Link Nechells, Birmingham B6 7SJ. around the 15/02/2012 I was checking my account when I discovered the amount of �54.95 had been taken from my account. Nothing was delivered. When I checked The name Radialabs on the internet it showed it was a scam. I tried calling the number nothing. I emailed the address on the invoice info@radialabs.com it was sent so it is an email address. I contacted my bank who told me to cancel my card as I have a credit card that i top up from my account and had just topped it up on 29/02/2012 on checking my account this morning 1/03/2012 they had taken another �54.95 I cant believe this has happened. I will never trust the Internet again Please be aware of pop up advertisements or any advertisement for that matter on here. How do we go about getting our money back. any idea guys????
Mar 01, 2012
Rating
starstarstarstarstar 		scam
by: claire

I rang 0800 012 4256 and spoke to an american guy who has cancelled my account. but ive already lost �65 which i wont get back and another crappy cream. id advise u to speak to ur bank aswell and they will send u out a form to sign to ensure they cannot take any more money from ur account. good luck
Mar 01, 2012
Rating
starstarstarstarstar 		scam
by: claire

I rang 0800 012 4256 and spoke to an american guy who has cancelled my account. but ive already lost �65 which i wont get back and another crappy cream. id advise u to speak to ur bank aswell and they will send u out a form to sign to ensure they cannot take any more money from ur account. good luck
Mar 01, 2012
Rating
starstarstarstarstar 		Free
by: Anonymous

Hi Girls ... I got taken in last year with a slimming one ... Go on Skype to ring them its free you can get it on ebay. You can get this stuff on ebay and they wont Scam you.
Mar 01, 2012
Rating
starstarstarstarstar 		Free
by: Anonymous

Hi Girls ... I got taken in last year with a slimming one ... Go on Skype to ring them its free you can get it on ebay. You can get this stuff on ebay and they wont Scam you.
Mar 01, 2012
Rating
starstarstarstarstar 		Scamming Company
by: Anonymous

I have tried like everyone else to contact this company, my emails have so far being ignored. A second delivery of products arrived this morning. So far they have taken two payments in the first month, we have stopped further payments via my credit card company recorded as being in dispute with radialabs. I have tried the 0800 012 4256 number and just get a recorded message saying to call back when customer services are open 7am-9pm then being cut off (my calls were between 10am and 11am. I have tried the American number 0018888043579 and get a pre recorded customer service message saying that I will be connected to an operative shortly, but again I am automatically cut off. Any ideas anyone?
Feel stupid at being conned like this.
Mar 01, 2012
Rating
starstarstarstarstar 		Return address
by: Anonymous

Has anyone got the actual address to send the radialabs back. No invoice in the package, so they make it as difficult as possible to return and hence are then able to take the full amount for the sample.
Mar 01, 2012
Rating
starstarstarstarstar 		Return address
by: Anonymous

Has anyone got the actual address to send the radialabs back. No invoice in the package, so they make it as difficult as possible to return and hence are then able to take the full amount for the sample.
Feb 29, 2012
Rating
starstarstarstarstar 		RUBBISH COMPANY
by: Anonymous

THEY MUST BE STOPPED TAKING MONEY FROM ACCOUNTS WHICH PEOPLE ARE NOT AWARE OF UNTIL THEY RECIEVE THEIR STATEMENTS
Feb 29, 2012
Rating
starstarstarstarstar 		RUBBISH COMPANY
by: Anonymous

THEY MUST BE STOPPED TAKING MONEY FROM ACCOUNTS WHICH PEOPLE ARE NOT AWARE OF UNTIL THEY RECIEVE THEIR STATEMENTS
Feb 29, 2012
Rating
starstarstarstarstar 		RUBBISH COMPANY
by: Anonymous

THEY MUST BE STOPPED TAKING MONEY FROM ACCOUNTS WHICH PEOPLE ARE NOT AWARE OF UNTIL THEY RECIEVE THEIR STATEMENTS
Feb 28, 2012
Rating
starstarstarstarstar 		READ THE SMALL PRINT!
by: Anonymous

I always read it - if it sounds too good to be true it usually is!

This is from the actual Web site:

The story depicted on this site and the person depicted in the story are not real. rather this story is based on the results that some people who have used these products have achieved. The results portrayed in the story and in the comments are illustrative and may not be the results that you achieve with these products. this page receives compensation for clicks on or purchase of products featured on this site.
The depictions on this page are fictitious and indicitive of potential results. Actual results may vary.

T&Cs

You must pay a shipping and handling fee of �5.95 for us to send you a 30 day trial supply of Radialabs. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). We allow up to 4 days for you to receive the trial supply. Thus, in order for you to have 14 days to try the product, we consider the end date for your trial period to be 18 days after you place your order, which is 14 days plus 4 days for processing and transit. If you are unhappy with the product at any time during those 18 days, you must call us at 0800-012-4256 or email us and cancel your order to avoid being billed for the cost of the product. If you are satisfied with our product, then do nothing-we will bill you for your initial order, and every thirty days after your initial order we will send you a new 30-day supply of our product, and automatically bill you the low price of �69.95. To cancel automatic delivery and billing, call us at 0800-012-4256 or email us at any time. Please read our terms and conditions for more details.
Feb 28, 2012
Rating
starstarstarstarstar 		ROBBED
by: Anonymous

Yes I to was caught in this shocking scam,knew nothing until I seen these payments on my credit card no statement or invoices nothing, absolute complete shock to me. Information that may help as I now have my cancellations numbers sent by emails with refunds due in next 30days, hope I will no longer need to have any further dealings with them. The emails address that I found helful were info@radialabs.com
for Riskincare and dermaliftsp.com I also found they only telephone no that was answered was
0018888043579 I got number from my credit card
company. I also got in touch with Trading Standards but as the crime is outside uk it is much harder to deal with. I hope the above information will get the results you are wanting.
Wish you all the very best.

Good luck
Feb 28, 2012
Rating
starstarstarstarstar 		ROBBED
by: Anonymous

Yes I to was caught in this shocking scam,knew nothing until I seen these payments on my credit card no statement or invoices nothing, absolute complete shock to me. Information that may help as I now have my cancellations numbers sent by emails with refunds due in next 30days, hope I will no longer need to have any further dealings with them. The emails address that I found helful were info@radialabs.com
for Riskincare and dermaliftsp.com I also found they only telephone no that was answered was
0018888043579 I got number from my credit card
company. I also got in touch with Trading Standards but as the crime is outside uk it is much harder to deal with. I hope the above information will get the results you are wanting.
Wish you all the very best.

Good luck
Feb 28, 2012
Rating
starstarstarstarstar 		ROBBED
by: Anonymous

Yes I to was caught in this shocking scam,knew nothing until I seen these payments on my credit card no statement or invoices nothing, absolute complete shock to me. Information that may help as I now have my cancellations numbers sent by emails with refunds due in next 30days, hope I will no longer need to have any further dealings with them. The emails address that I found helful were info@radialabs.com
for Riskincare and dermaliftsp.com I also found they only telephone no that was answered was
0018888043579 I got number from my credit card
company. I also got in touch with Trading Standards but as the crime is outside uk it is much harder to deal with. I hope the above information will get the results you are wanting.
Wish you all the very best.

Good luck
Feb 28, 2012
Rating
starstarstarstarstar 		ROBBED
by: Anonymous

Yes I to was caught in this shocking scam,knew nothing until I seen these payments on my credit card no statement or invoices nothing, absolute complete shock to me. Information that may help as I now have my cancellations numbers sent by emails with refunds due in next 30days, hope I will no longer need to have any further dealings with them. The emails address that I found helful were info@radialabs.com
for Riskincare and dermaliftsp.com I also found they only telephone no that was answered was
0018888043579 I got number from my credit card
company. I also got in touch with Trading Standards but as the crime is outside uk it is much harder to deal with. I hope the above information will get the results you are wanting.
Wish you all the very best.

Good luck
Feb 28, 2012
Rating
starstarstarstarstar 		Me too!
by: SANDRA

Me too! Two payments of �54.95 taken out during one calender month so trying to stop so called subscription. My credit card company gave me a telephone number of 08000124256 and I have been told that no further claims against my account will be made. I feel so foolish.

Very shabby behaviour
Feb 28, 2012
Rating
starstarstarstarstar 		Me too!
by: SANDRA

Me too! Two payments of �54.95 taken out during one calender month so trying to stop so called subscription. My credit card company gave me a telephone number of 08000124256 and I have been told that no further claims against my account will be made. I feel so foolish.

Very shabby behaviour
Feb 28, 2012
Rating
starstarstarstarstar 		Me too!
by: SANDRA

Me too! Two payments of �54.95 taken out during one calender month so trying to stop so called subscription. My credit card company gave me a telephone number of 08000124256 and I have been told that no further claims against my account will be made. I feel so foolish.

Very shabby behaviour
Feb 28, 2012
Rating
starstarstarstarstar 		SICK TO MY STOMACH!!
by: Anonymous

Have just picked up this scam.....ordered trial on 13 February...so far only the �5.95 taken out of my account, but oddly enough received email from these people confirming cancellation of my account!!
Contacted my bank & they said they can only act if second amount taken from account. My question is: are Radialabs actually based at this Gatwick Gate (Unit 2d) Industrial Estate, Lowfield Heath, Crawley TH11 0TG? Also could someone please contact the police & direct them to Radialabs?
Look forward to hearing news that these scumbags have got their comeuppance!
Feb 28, 2012
Rating
starstarstarstarstar 		conned
by: Anonymous

just got back from the bank thankfully they cancelled any more payments going out to this company. I managed to ring them on the number given by someone on this site thanks to whoever it was, I am going to be refunded for only �54.95 which is only half of what they had taken. I would like to warn anyone else thinking of using this product .DON'T!! think about it you will be the loser.This is the biggest scam Ive been duped into.Maybe we should make it known on facebook
Feb 28, 2012
Rating
starstarstarstarstar 		conned
by: Anonymous

I am just on my way to the bank I have also been stupid enough to be conned by this company something should be done to stop these thieves from stealing money from peoples bank accounts without permission.
Feb 28, 2012
Rating
starstarstarstarstar 		Me to
by: Anonymous

I know how we all feel,stupid etc etc,but thanks to my bank and me checking every day to keep track of everything I got the refund at last.so keep trying and I am sure like me I will be very,very careful in the future.
Feb 28, 2012
Rating
starstarstarstarstar 		Me to
by: Anonymous

I know how we all feel,stupid etc etc,but thanks to my bank and me checking every day to keep track of everything I got the refund at last.so keep trying and I am sure like me I will be very,very careful in the future.
Feb 27, 2012
Rating
starstarstarstarstar 		Conned
by: Anonymous

I am yet another duped person of this company. Ordered free trial and have been charged �54.96, twice in the same month. I have just rang the customer enquiries tel. no. Beginning with 0121 (Birmingham exchange) but then ended up speaking to Steve in USA so I'll probably end up now with a whopping telephone too.
Beware and go to your bank straight away to cancel
Feb 27, 2012
Rating
starstarstarstarstar 		Conned
by: Anonymous

I am yet another duped person of this company. Ordered free trial and have been charged �54.96, twice in the same month. I have just rang the customer enquiries tel. no. Beginning with 0121 (Birmingham exchange) but then ended up speaking to Steve in USA so I'll probably end up now with a whopping telephone too.
Beware and go to your bank straight away to cancel
Feb 27, 2012
Rating
starstarstarstarstar 		Conned
by: Anonymous

I am yet another duped person of this company. Ordered free trial and have been charged �54.96, twice in the same month. I have just rang the customer enquiries tel. no. Beginning with 0121 (Birmingham exchange) but then ended up speaking to Steve in USA so I'll probably end up now with a whopping telephone too.
Beware and go to your bank straight away to cancel
Feb 27, 2012
Rating
starstarstarstarstar 		YET ANOTHER SUCKER
by: Anonymous

I also ordered free sample paid �5.95 p&p. 3 weeks later had �54.95 taken out of my c/card then again on 19th Feb. Phoned Tescos who gave me 3 phone no. first 2 deny being anything to do with radialabs 3rd told me to ring USA.
Found phone no 08000124256 on this site have just rung them spoke to Lisa who said she has cancelled my account and gave an address at Gatwick to return bottle of gunk I received this morning then I would be credited with 2nd payment.
Their way round charging is to say the supposed free sample is in fact a trial sample so hence the charge of �54.95 after 14 days.
Will wait to see if I actually get a refund. Feel sick for being so stupid
Feb 24, 2012
Rating
starstarstarstarstar 		ME TO RIPPED OFF
by: Anonymous

I have just checked my credit card statement to see a payment has gone out to Riskincare for �54.00 when I looked at my transactions for the trial sample realised it was the same company, thank god I fell upon this site, Have rang the number and been given cancellation numbers. Lets hope thats the end of it, feel so stupid to have fallen for this scam -
Feb 24, 2012
Rating
starstarstarstarstar 		I HAVE BEEN DONE BY THEM!
by: Anonymous

The biggest s...t company I have ever known. They got �54.95 x 2 within 2 weeks from my credit card.
Is there anyone who can control that scam?
Feb 24, 2012
Rating
starstarstarstarstar 		I HAVE BEEN DONE BY THEM!
by: Anonymous

The biggest s...t company I have ever known. They got �54.95 x 2 within 2 weeks from my credit card.
Is there anyone who can control that scam?
Feb 23, 2012
Rating
starstarstarstarstar 		Big Scam
by: Anonymous

Also noticed on my statement 2 lots of �59.95 and 1 �29.95. I phoned my bank HSBC who said that I had agreed to the terms & conditions and that they would send out a form for me to fill in and return! tried all day today to get through to the 0800 number and finally spoke to Stephanie! No questions no feeling issued cancellation numbers and sent me a couple of emails to confirm. Whoops with a money off VOUCHER should I wish to return to them. Only....refunding 1 �59.95 and 1 �29.95 as my FREE product should have been returned in 14days or I should have responded in 14days to say that I wanted to cancel my subscription. What subscription? FRAUD FRAUD FRAUD CON CON CON There were no terms and conditions included in my deliveries and only one set of instructions in two seperate parcels. I have no idea of what either product is made up from but google dermalift and there are some warnings!!! Ladies beware
Feb 23, 2012
Rating
starstarstarstarstar 		SCAMMING RADIALABS
by: JIN

i have also been conned by these people the only way to cancel is to cancel any further payments through your bank hope This helps someone
Feb 23, 2012
Rating
starstarstarstarstar 		SCAMMING RADIALABS
by: JIN

i have also been conned by these people the only way to cancel is to cancel any further payments through your bank hope yhis helps someone
Feb 23, 2012
Rating
starstarstarstarstar 		B/Stards
by: Brenda

I like the rest of you ladies were scamed. I thought I was buying a product for �5, then a few days later find they have taken another �54.95. I have informed my bank & they advised me to cancel may card, & hopefully they will reimburse me. Lets hope that a lesson has been learned from this. No more buying on line.
Feb 23, 2012
Rating
starstarstarstarstar 		see OMG 21.2.12
by: Anonymous

Did indeed get cancellation email and have got refund in my account this morning. Phew! However, still going to fill out forms bring sent to me in case radialabs continue to take more. Hopefully not. Take care
Feb 23, 2012
Rating
starstarstarstarstar 		see OMG 21.2.12
by: Anonymous

Did indeed get cancellation email and have got refund in my account this morning. Phew! However, still going to fill out forms bring sent to me in case radialabs continue to take more. Hopefully not. Take care
Feb 22, 2012
Rating
starstarstarstarstar 		RE: Radialab are a scam !
by: Anonymous

I had � 54.95 taken from my account twice by Radialab, I suggest you call them straight away and get a cancellation number from them. Apparently when we accept their T & C we agree to pay that amount of money and they will authomatically take further payments until your "account" with them is cancelled. I have also called my bank and close my bank account with them. My bank cannot investigate until 30 days have gone passed so I am stuffed !
Good luck everyone!
Feb 22, 2012
Rating
starstarstarstarstar 		Conned
by: Anonymous

Checked my bank account this morning to find that �54.95 taken out by Radialabs. Then found this comments page. I have rung my bank and they have cancelled by debit card and reissued another one (although I have to wait 7-10 days for it!). There was no paperwork with my products, so I didn't know this would happen. Will it happen with Dermalift too? My bank are going to reimburse me within a couple of days thank goodness. However I am still going to ring this afternoon and try to get a cancellation number. Will keep you posted.
Feb 22, 2012
Rating
starstarstarstarstar 		Conned
by: Anonymous

Checked my bank account this morning to find that �54.95 taken out by Radialabs. Then found this comments page. I have rung my bank and they have cancelled by debit card and reissued another one (although I have to wait 7-10 days for it!). There was no paperwork with my products, so I didn't know this would happen. Will it happen with Dermalift too? My bank are going to reimburse me within a couple of days thank goodness. However I am still going to ring this afternoon and try to get a cancellation number. Will keep you posted.
Feb 22, 2012
Rating
starstarstarstarstar 		Conned
by: Anonymous

Checked my bank account this morning to find that �54.95 taken out by Radialabs. Then found this comments page. I have rung my bank and they have cancelled by debit card and reissued another one (although I have to wait 7-10 days for it!). There was no paperwork with my products, so I didn't know this would happen. Will it happen with Dermalift too? My bank are going to reimburse me within a couple of days thank goodness. However I am still going to ring this afternoon and try to get a cancellation number. Will keep you posted.
Feb 21, 2012
Rating
starstarstarstarstar 		Snap
by: azrinkly azever

Snap! �54.75 taken out today, this 10 days after having notified my bank, who told me they would cancel the payments themselves as I had been unable to do so. This after I had suggested moving my balance elsewhere. Bad enuff being scammed worse not being protected by my bank. Shame is that thousands of honest internet retailers will suffer by folk terrified to purchase online.
Feb 21, 2012
Rating
starstarstarstarstar 		Snap
by: azrinkly azever

Snap! �54.75 taken out today, this 10 days after having notified my bank, who told me they would cancel the payments themselves as I had been unable to do so. This after I had suggested moving my balance elsewhere. Bad enuff being scammed worse not being protected by my bank. Shame is that thousands of honest internet retailers will suffer by folk terrified to purchase online.
Feb 21, 2012
Rating
starstarstarstarstar 		OMG
by: Anonymous

I, like everyone else was sucked in by the promise of looking like that chick in the photo (which later became apparent that it was a fake). So, just noticed this morning that is been charged 54.95 and nearly had a heart attack. I had previously emailed them in good time to cancel because actually I don't rate the stuff. UK number no longer works, had to bite bullet and phone USA ( there goes the phone bill!) Spoke to a "Stephanie" who cancelled it all and said she'd refund the money, I got a cancellation number and am waiting for confirmation email. Never will I buy online again. Stay tuned
Feb 21, 2012
Rating
starstarstarstarstar 		Thank you
by: VickyB

Thank you all for these comments, I has saved me money and alot of grief it would seem. I was just considering sending for the free trial when I thought I would google it and stumbled upon you guys. Thanks for sharing your experiences.
Feb 20, 2012
Rating
starstarstarstarstar 		Fraud, rip off
by: Anonymous

Conned too. No more buying over the internet. Have cancelled credit card. Bank took lots od details. Have sent radialabs an email cancelling my 'subscription'. We are too trusting ladies!!!
Feb 20, 2012
Rating
starstarstarstarstar 		Fraud, rip off
by: Anonymous

Conned too. No more buying over the internet. Have cancelled credit card. Bank took lots od details. Have sent radialabs an email cancelling my 'subscription'. We are too trusting ladies!!!
Feb 20, 2012
Rating
starstarstarstarstar 		liars, thieves and a scam!!!
by: Anonymous

Mum got caught, ive just spent 25 minutes on the phone to them trying to get a credit as they charged her the �54 on 7th Feb and then another �54 on the 20th (today).
They've given a credit of �54 but she has still paid �54 + p&p for a tiny bottle of naff serum!!!
Unhelpful customer services who claimed they didn't receive her request to cancel via their website as you need to phone customer services, it went to the wrong department.
A case of 'sorry ma'am, nothing I can do!'.
I'm advising my mum to report to Watchdog and Ofcom!
Feb 20, 2012
Rating
starstarstarstarstar 		SORTED - I THINK
by: Linda

I paid �5.95 for this so called FREE sample and was unaware that a subscription had been set up mainly because I did not read the small print on the advertisement which said I needed to call within 14 days of receipt of the product IF I WASN'T INTERESTED otherwise I would be charged �54.95 for the sample and the same each month thereafter. The first I knew there was a problem was when the Fraud Dept of my card company (Barclays) called to say they had been alerted by this payment. I told them I had not authorised this but as this was Saturday 11 February I couldn't contact Radialabs. However, the payment was pending and not due to clear until 17 February. Barclays also admitted they had heard of this company and that all future payments would be stopped but that they could not stop the first one because I had authorised it by accepting their conditions. On Monday last week I telephoned 0800 012 4263 at 2pm and got straight through to Lisa I explained the situation and she immediately cancelled my "account" and gave me a cancellation number and followed it up with an email. However, all last week this �54.95 was still showing as pending but by 18 February it had disappeared off my account so hopefully this whole sorry story is concluded. I was not asked to return the product either in fact after reading the stories of some of you I think I got it sorted relatively easily but this is not to say it didn't give me a few sleepless nights.

Good Luck to the rest of you.
Feb 19, 2012
Rating
starstarstarstarstar 		Radilabs
by: Anonymous

Yep I to have been caught! Phoned my bank and cancelled my card. Hope no more money will be taken. Will try and ring Radilabs. Thanks for phone numbers etc and letting me know I am not the only one!
Feb 19, 2012
Rating
starstarstarstarstar 		Radilabs
by: Anonymous

Yep I to have been caught! Phoned my bank and cancelled my card. Hope no more money will be taken. Will try and ring Radilabs. Thanks for phone numbers etc and letting me know I am not the only one!
Feb 18, 2012
Rating
starstarstarstarstar 		RADIALABS LIARS AND THIEFS
by: Anonymous

I to have fallen for this one. Have phoned my bank and my bank debit card is now stolen to stop any further debits from them and as the telephone for Radialabs is an overseas number that will add this mistake as well.

DO NOT FALL FOR �5.95 POSTAGE SCAM.

THEY ARE IN BREACH OF THE ADVERTISING STANDARDS.
Feb 18, 2012
Rating
starstarstarstarstar 		RADIALABS LIARS AND THIEFS
by: Anonymous

I to have fallen for this one. Have phoned my bank and my bank debit card is now stolen to stop any further debits from them and as the telephone for Radialabs is an overseas number that will add this mistake as well.

DO NOT FALL FOR �5.95 POSTAGE SCAM.

THEY ARE IN BREACH OF THE ADVERTISING STANDARDS.
Feb 17, 2012
Rating
starstarstarstarstar 		Robbers
by: Anonymous

I cannot believe I had been conned. After paying �5.95 for postage I received my sample of anti wrinkle cream.� weeks on I have had �54 taken from my bank,It seems I have a subscription. I cannot get in touch with anyone and subsequently Have got over drawn because of it.I am at my wits end
Feb 17, 2012
Rating
starstarstarstarstar 		Must cancel with them
by: Jne

Hi, I paid with M&S credit card and they say you must cancel with the company. They dont respond to emails. Ring 0800 012 4256 in the evening here as its overseas and make sure you get a cancellation number, you may have to wait on the phone a while. Once you have a cancellation number you can then claim through your card if they do take another payment after you have cancelled.
Feb 16, 2012
Rating
starstarstarstarstar 		Radialabs What a ripoff
by: Sharon

I too have had the p*** taken out of me. Just ring 0018887788624 after 4pm if you don't have your order number they will ask for the last 4 digits of your card. They will immediately cancel your so called account (that you didn't know you had) If like me they have taken �54 out again then ask them to send you a return address and an email of confirmation and they will give a refund as soon as you return your cream (when it arrives). I hope they are telling the truth. I'm still going to see my bank tomorrow just in case.
Feb 15, 2012
Rating
starstarstarstarstar 		Radialabs Scam
by: Anonymous

The wording in their covering letter with the goods is suspicious. I immediately cancelled my existing mastercard, which I would suggest everyone should so. It just shows - sadly, never be trusting with any ad on the internet.
Feb 15, 2012
Rating
starstarstarstarstar 		Scam
by: Anonymous

I to have had �54.95 taken out of my credit card tried to phone the number given but closed will try again will have to cancel my credit card.I do not have any goods either
Feb 15, 2012
Rating
starstarstarstarstar 		Maybe able to help
by: Christina

I just rang this number 0800 012 4256 and spoke to an American lady who said she had cancelled my account and gave me a confirmation number. I will also contact my bank.
Feb 15, 2012
Rating
starstarstarstarstar 		radialabs scam
by: Helen

My bank (Barclays) gave me this number 0800 012 4256 to call. I was given an address to return goods to and recommended tracking it, cost 5.45, but worth it if I get my refund!! I have received a confirmation e-mail of cancellation from Radialabs so that makes me feel better.
Feb 15, 2012
Rating
starstarstarstarstar 		Radialabs
by: Anonymous

I too have been had. Just checked my bank statement and over �54 has been taken out. Can't believe how stupid I've been only wanted to get rid of a few wrinkles should have gone to boots. If anyone knows how to cancel this subscription please let me know.
Feb 14, 2012
Rating
starstarstarstarstar 		I too have been done
by: Heather

I too today have had �54.95 taken from my account. I have just sent them an email demanding my money back immediately and that I am taking further action but having read all the comments am very doubtful of a reply now.
I am mostly angry at this being advertised where it was - next to my emails when I log in so surely something could be done about this advertising being allowed.
The only thing I can suggest to everyone is contacting your bank as banks are not supposed to just take money off your account if you haven't authorised it so I think they may refund it. I will try in the morning anyway.
By the way, I too have found the product rubbish!
Feb 14, 2012
Rating
starstarstarstarstar 		Radialabs Scam
by: mags


Can't believe thatt I fell for this scam but I did hook line and sinker, I am very careful when ordering on linebut as this was a free offer went ahead and ordered it giving lonly name,address and email address so how did thwy get my bank details? This has put me off shopping on the net which is inconvenient for me as I am disabled and found this way of shopping was good for me so shame on radialabs and whoever supplied my details to them.
Feb 14, 2012
Rating
starstarstarstarstar 		Radialabs Scam
by: mags


Can't believe thatt I fell for this scam but I did hook line and sinker, I am very careful when ordering on linebut as this was a free offer went ahead and ordered it giving lonly name,address and email address so how did thwy get my bank details? This has put me off shopping on the net which is inconvenient for me as I am disabled and found this way of shopping was good for me so shame on radialabs and whoever supplied my details to them.
Feb 14, 2012
Rating
starstarstarstarstar 		Radialabs Scam
by: mags



Can't believe thatt I fell for this scam but I did hook line and sinker, I am very careful when ordering on linebut as this was a free offer went ahead and ordered it giving lonly name,address and email address so how did thwy get my bank details? This has put me off shopping on the net which is inconvenient for me as I am disabled and found this way of shopping was good for me so shame on radialabs and whoever supplied my details to them.
Feb 14, 2012
Rating
starstarstarstarstar 		Radialabs Scam
by: mags



Can't believe thatt I fell for this scam but I did hook line and sinker, I am very careful when ordering on linebut as this was a free offer went ahead and ordered it giving lonly name,address and email address so how did thwy get my bank details? This has put me off shopping on the net which is inconvenient for me as I am disabled and found this way of shopping was good for me so shame on radialabs and whoever supplied my details to them.
Feb 14, 2012
Rating
starstarstarstarstar 		Radialabs Scam
by: mags



Can't believe thatt I fell for this scam but I did hook line and sinker, I am very careful when ordering on linebut as this was a free offer went ahead and ordered it giving lonly name,address and email address so how did thwy get my bank details? This has put me off shopping on the net which is inconvenient for me as I am disabled and found this way of shopping was good for me so shame on radialabs and whoever supplied my details to them.
Feb 14, 2012
Rating
starstarstarstarstar 		Radialabs S
by: mags




Can't believe thatt I fell for this scam but I did hook line and sinker, I am very careful when ordering on linebut as this was a free offer went ahead and ordered it giving lonly name,address and email address so how did thwy get my bank details? This has put me off shopping on the net which is inconvenient for me as I am disabled and found this way of shopping was good for me so shame on radialabs and whoever supplied my details to them.
Feb 14, 2012
Rating
starstarstarstarstar 		radilabs
by: Anonymous

A complete ripoff, they cannot be contacted by phone or email.The cream or serum is rubbish and my skin is worse for using it, god knows whats in it!!! I have cancelled the credit card I used
Feb 14, 2012
Rating
starstarstarstarstar 		radilabs
by: Anonymous

A complete ripoff, they cannot be contacted by phone or email.The cream or serum is rubbish and my skin is worse for using it, god knows whats in it!!! I have cancelled the credit card I used
Feb 14, 2012
Rating
starstarstarstarstar 		radilabs
by: Anonymous

A complete ripoff, they cannot be contacted by phone or email.The cream or serum is rubbish and my skin is worse for using it, god knows whats in it!!! I have cancelled the credit card I used
Feb 14, 2012
Rating
starstarstarstarstar 		radilabs
by: Anonymous

A complete ripoff, they cannot be contacted by phone or email.The cream or serum is rubbish and my skin is worse for using it, god knows whats in it!!! I have cancelled the credit card I used
Feb 14, 2012
Rating
starstarstarstarstar 		Contacting Radialabs
by: Anonymous

See my comment of 11 February for contact details.
Feb 14, 2012
Rating
starstarstarstarstar 		Me too!
by: Jenny Gunning

I've been charged �54.95 today by Radialabs when I thought I was getting a free sample of face serum. Can anyone tell me their phone number and address? They say to follow them on Facebook, but Facebook doesn't recognise Radialabs! Hopefully Facebook will act against them too?
Feb 14, 2012
Rating
starstarstarstarstar 		Me too!
by: Jenny Gunning

I've been charged �54.95 today by Radialabs when I thought I was getting a free sample of face serum. Can anyone tell me their phone number and address? They say to follow them on Facebook, but Facebook doesn't recognise Radialabs! Hopefully Facebook will act against them too?
Feb 14, 2012
Rating
starstarstarstarstar 		Me too!
by: Jenny Gunning

I've been charged �54.95 today by Radialabs when I thought I was getting a free sample of face serum. Can anyone tell me their phone number and address? They say to follow them on Facebook, but Facebook doesn't recognise Radialabs! Hopefully Facebook will act against them too?
Feb 13, 2012
Rating
starstarstarstarstar 		Radialabs Con
by: Anonymous

What a scam/con. They are preying on vulnerable people. The products did not work for me as advertised. I have a 54 day dispute going on with my Credit Card Company as they took �54.95 from my account without my authority. Remember, THERE'S NO SUCH THING AS A FREE LUNCH! I have finally today got an answer from their telephone number after trying unsuccesfully for days. Spoke to Lisa - ID no:129, who gave me a returns number and address to stick on a label to return the goods, then said the �54.95 would be refunded to my account when the goods arrived. We shall see. I also sent this package Recorded Delivery, for obvious reasons. I suggest you all do the same, that is if you can get hold of them. These people are con artists, and they should be taken off the internet and prosecuted for malpractice. So, I've decided to grow old gracefully, and buy Nivea instead. Just as good and cheaper by far. Also sent them an email, but no response whatsoever.
Feb 13, 2012
Rating
starstarstarstarstar 		I GOT CAUGHT TOO
by: Anonymous

Like a lot of people I also thought I was just receiving a free sample of this face cream. However I phoned my bank today who confirmed that as no payment has been taken from my account yet, they are able to cancel my card and block any subscription payments. This can apparently only be done BEFORE any payments are taken from the account. Hopefully this will now be sorted. I've also tried emailing the company but with no response, and the phone number is not recognised.
Feb 13, 2012
Rating
starstarstarstarstar 		I TOO HAVE BEED HAD!!
by: Anonymous

Like most of you I did not realise I was taking out a subscription when I ordered my FREE trial and when the package arrived there was no paperwork with it. I have spoken to my credit card company and they are aware of this company and related companies and all future payments have been blocked. Apparently no need to cancel card because as it is a subscription this would also move onto any new card anywa.

However, �54.95 has been taken from my account today in payment of the FREE trial which my credit card cannot refund because I agreed to Radialabs terms and conditions. Radialabs, however, are not agreeing to their terms and conditions because I have tried endlastly to contact them to say I did not want the product within the 14 days period but nobody answered their telephone and the 14 day period has now lapsed.

I cannot believe I have been so gullible.
Feb 11, 2012
Rating
starstarstarstarstar 		Stop them advertising
by: Anonymous

If it's now so obvious it's a scam. How come they can still advertise and still be ripping people off??? Get them off the internet.



Feb 11, 2012
Rating
starstarstarstarstar 		HOW TO CANCEL YOUR SUBSCRIPTION
by: Anonymous

I suggest you call the US number (which may cost a few pounds but at least you will speak to someone directly). The no. is: 00 1 888 778 8624. Call after 4pm UK time to allow for the US time difference. You should get through almost immediately. Ask them to cancel your subscription immediately, get a cancellation number and ask for a confirmation of cancellation to be emailed to you as well. The latter is very important as it is written proof of cancellation should you need to talk to your bank or credit card company about any further deductions.
Feb 10, 2012
Rating
starstarstarstarstar 		Warning dont have anything to do with Radialabs
by: Anonymous

felt I must warn anyone not to get sucked into this scam like I did, I ordered a free sample just had to pay the postage, even cacelled in time, but that didnt stop them from trying to take nearly �400 from my account within hours of me cancelling, my bank ( Barlays ) saved me by blocking the withdrawalls, please cancel the card u used I was lucky
Feb 10, 2012
Rating
starstarstarstarstar 		how can i cancel my subscription
by: DOLORES MARGARET SEYMOUR

PLEASE HELP ME
Feb 10, 2012
Rating
starstarstarstarstar 		how can i cancel my subscription
by: DOLORES MARGARET SEYMOUR

PLEASE HELP ME
Feb 10, 2012
Rating
starstarstarstarstar 		how can i cancel my subscription
by: DOLORES MARGARET SEYMOUR

PLEASE HELP ME
Feb 10, 2012
Rating
starstarstarstarstar 		unwanted suscription
by: Anonymous

Thank you for all your comments. I too was unaware that i had agreed to an ongoing subscription. Have just phoned the 08773093491 number and cancelled my 'subscription'. The bank were unable to help and said that I would have to wait until a fraudulent payment was taken and then they would act.
Am now waiting for my confirmation email.
Am a bit concerned as to whether my card details have been passed on .
What a pain. All I wanted was to get rid of a few wrinkles now i have just got a load more !!
Feb 07, 2012
Rating
starstarstarstarstar 		The Radialabs Cancellation Problem
by: Susan

Hi,
I read the letter that came with the product very carefully. It stated that the subscription would be ongoing unless cancelled. It also told you how to alter the frequency of the product being sent. Unfortunately, it didn't agree with my skin so I telephoned the company about half an hour ago - you can't ring until after 2 p.m. because of the time difference. I spoke to a very helpful lady who cancelled both the Dermalift and the Radialabs, gave me a cancellation number and sent me a confirmation e-mail immediately. I haven't had a problem with them.
Feb 07, 2012
Rating
starstarstarstarstar 		Scam
by: Jan A

I was also a victim of this scam. I have like others had to ring America to get this cancelled. It has been a very stressful few days trying to get through to someone. Never again.
Feb 07, 2012
Rating
starstarstarstarstar 		Scam
by: Jan A

I was also a victim of this scam. I have like others had to ring America to get this cancelled. It has been a very stressful few days trying to get through to someone. Never again.
Feb 07, 2012
Rating
starstarstarstarstar 		Thank you
by: Jude

I wanted to say thank you to all the contributors on this site who have given much appreciated guidance on what to do about the Radialabs scam.

I became suspicious of the company when the product arrived looking very cheaply boxed and the letter accompanying it had been very poorly drafted. I checked on the internet for any reviews of the company which is how I came accross this site. I phoned immediately to cancel the order and got through straight away to Lisa who said she has cancelled the account and I received a confirmatory e-mail from the company. I had also e-mailed to try and cancel the order but these were never replied to so it seems it is best to phone to cancel.

I have informed my credit card company and cancelled the credit card which I used to make the purchase as some have commented that Radialabs sell on the credit card details to other companies who then start debiting your account.
Feb 06, 2012
Rating
starstarstarstarstar 		helping each other out
by: Christie

Thanks to whoever set up this site I read some of them and immediately rang one of the numbers recommended. The American man who answered gave me a cancellation number and said he would email me confirmation and asked me why I was cancelling. I kept calm and simply replied "I did not know it was a subscription" and he said OK I will send your confirmation. I then rang my C.C. company who said my account would be monitored and if any further money was taken out it would be refunded by them. At present they had only taken the �5.95. for the sample. Radialabs are the losers because the product is quite good, I felt my skin firming. If it was a legitimate organisation and reasonably priced I would probably have bought it on a regular basis. Hope other people can get cancelled before large amounts of money are taken out of there account. Thanks again to all who have contributed to this site.
Feb 06, 2012
Rating
starstarstarstar 		This is an absolute Scam!!
by:

This was a free sample that I agreed to try. I have tried repeatedly to cancel this product as it does not agree with my skin! I again cancelled this item when I realised it was an ongoing subscription which I hadn't consented to
This has been ongoing since the latter part of last year. They keep sending their product, I have refused delivery of this product, but if it comes when I am out, they leave it with a neighbour!I have had no written acknowledgement of my cancellation, and they continue to access my Bank account! I have the inconvenience now of cancelling my card in order to stop this recurring in the future! I will never "shop! online again.
Feb 06, 2012
Rating
starstarstarstarstar 		Me too !!!
by: Anonymous

I'm not usually this gullable, but thought I would take up this 'free trial' offer, and pay only for the postage. The goods arrived quite promptly. Then I read the Radialabs'complaints' site. I checked my bank account. Only the agreed amount had been taken. I then phoned them (0800 0124256) bear in mind if you're phoning, that calls are diverted to USA who are 5 hours behind. Their working hours start at 7.30am, so you can phone anytime after 12.30pm GMT. I spoke to a lady (Lisa) who confirmed that my contract was cancelled, and quoted me a cancellation number. I hope that this will be the last I hear about this....but I shall be paying close attention to my bank account....just in case! (I phoned my bank to cancel my debit card, but they said that even if I did this, they could still take the money??? - not sure how???)
Feb 04, 2012
Rating
starstarstarstarstar 		arrrrgh !!
by: Jeanette

I am very careful on the internet or so I thought, Its always me that says 'you get nothing for nothing' and I fell for it,, hook line and sinker - even said to my old man - well even if this does work I wont be having any more
at �192... ooooh I am so stupid, its Saturday so just cancelled my card and have emailed two addresses, no reply on the phone number but will try again later, failing that I will have to wait until Monday. Prize idiot or what.. But thank goodness for this site or I wouldnt have known anything about it..as I got no letter with my free sample..
Feb 04, 2012
Rating
starstarstarstarstar 		is this a rip off or what?
by: Anonymous

cancelled this item when I realised it was an ongoing subscription (which I didn't consent too)
contacted given tel number and spoke to a gentleman on 23/1/12 he said that was okay and he would e-mail me to confirm but to date have not received said e-mail. Have read they still try to claim payments but have made my bank aware of this company/ my bank card is now cancelled. making me wary of ordering anything online.
Feb 04, 2012
Rating
starstarstarstarstar 		is this a rip off or what?
by: Anonymous

cancelled this item when I realised it was an ongoing subscription (which I didn't consent too)
contacted given tel number and spoke to a gentleman on 23/1/12 he said that was okay and he would e-mail me to confirm but to date have not received said e-mail. Have read they still try to claim payments but have made my bank aware of this company/ my bank card is now cancelled. making me wary of ordering anything online.
Feb 04, 2012
Rating
starstarstarstarstar 		is this a rip off or what?
by: Anonymous

cancelled this item when I realised it was an ongoing subscription (which I didn't consent too)
contacted given tel number and spoke to a gentleman on 23/1/12 he said that was okay and he would e-mail me to confirm but to date have not received said e-mail. Have read they still try to claim payments but have made my bank aware of this company/ my bank card is now cancelled. making me wary of ordering anything online.
Feb 04, 2012
Rating
starstarstarstarstar 		is this a rip off or what?
by: Anonymous

cancelled this item when I realised it was an ongoing subscription (which I didn't consent too)
contacted given tel number and spoke to a gentleman on 23/1/12 he said that was okay and he would e-mail me to confirm but to date have not received said e-mail. Have read they still try to claim payments but have made my bank aware of this company/ my bank card is now cancelled. making me wary of ordering anything online.
Feb 04, 2012
Rating
starstarstarstarstar 		is this a rip off or what?
by: Anonymous

cancelled this item when I realised it was an ongoing subscription (which I didn't consent too)
contacted given tel number and spoke to a gentleman on 23/1/12 he said that was okay and he would e-mail me to confirm but to date have not received said e-mail. Have read they still try to claim payments but have made my bank aware of this company/ my bank card is now cancelled. making me wary of ordering anything online.
Feb 03, 2012
Rating
starstarstarstarstar 		Cancellation
by: Anonymous

Hi
I read most of the comments on this site and got really worried.
I have to say it wasn't a problem to cancel. As soon as I got through they did it straight away.
Just have to say, be aware that even if it seems to be a UK number, it's still operated from America, so you won't get a respond in the morning. You need to wait until afternoon to phone them.
Feb 02, 2012
Rating
starstarstarstarstar 		UK Cancellation
by: Anonymous

I was also fooled. Have been mailing info@radialabs.com for a week without any reply. The UK address info@radialabs.co.uk answered after two days and send me a cancellation number. I have also send a comment to Yahoo telling them this company creates lots of bad will and will damage their reputation. Thank you to everybody active on this site - without you I might not have reacted quickly enought to cancel both the subscription and my credit card. What a horrible experience. Never again, as many of your already said.
Feb 02, 2012
Rating
starstarstarstarstar 		Cancellation
by: Anonymous

Same here. I phoned the USA number yesterday (001 877 309 3491) and cancelled. Received email confirmation straight away. Also followed up with a call to the UK number 08000124256 today and the same lady as I spoke to last night in the USA answered. She confirmed that it was cancelled.

I phoned my credit card company today. The response was pathetic. They are well aware of the goings on of Radialabs yet rely on 'well just put it all in writing".

Credit Card companies are all well aware of the scam using 'continous payment authorities' which cannot in theory be cancelled by the credit card company. They choose to do nothing to help even when they can. Like previous correspondents I was alerted to this scam by the programme on BBC wednesday evening.
Feb 02, 2012
Rating
starstarstarstarstar 		Cancellation
by: Anonymous

Hello. I also was alured by this but only received my 'sample' last week. Thankfully I was watching the TV last night when a similar product was discussed.
I emailed Radialabs immediately on
info@radialabs.com and tried phoning to no avail. I spoke to my CC company (M & S) who were so helpful, confirmed the phone number
0800 0124 256.
I've just tried phoning again and thankfully got through, cancelled my order which I didn't know I had placed and got my cancellation number.
Also had a confirmation email from them again so hoping that's the end of it.
Thank you to everyone who's highlighted this problem on this website and good luck everyone!!
Feb 02, 2012
Rating
starstarstarstarstar 		Cancellation of Subscription
by: Tracey

I have also been sending emails to Radialabs and getting no reply. After searching the web for a telephone number for them, I finally found one. The number is 0800 012 4256. I called, gave the lady my order ID and within a couple of minutes my subscription was cancelled and I had received the confirmation email. Hopefully, that's an end to it.
The number again - 0800 012 4256.
Good luck everyone.
Feb 02, 2012
Rating
starstarstarstarstar 		Cancellation of Subscription
by: Tracey

I have also been sending emails to Radialabs and getting no reply. After searching the web for a telephone number for them, I finally found one. The number is 0800 012 4256. I called, gave the lady my order ID and within a couple of minutes my subscription was cancelled and I had received the confirmation email. Hopefully, that's an end to it.
The number again - 0800 012 4256.
Good luck everyone.
Feb 02, 2012
Rating
starstarstarstarstar 		Radialabs scam
by: Mel J

I have been sucked in as well, not like me to be so impulsive!!! I noticed on the delivery note it mentioned a subscription which I know I had not agreed to. I have rung my bank and they have cancelled my debit card but said too keep an eye on the account. I have emailed radialabs to cancel but apparently they dont get back to you till next business day. I have also told them to arrange for the goods to be returned to them as I no longer require them. I have kept all emails as evidence. I will ring them tonight as well to cancel. Never doing this again!!! There are some unscrupulous people out there.
Feb 02, 2012
Rating
starstarstarstarstar 		Radialabs scam
by: Mel J

I have been sucked in as well, not like me to be so impulsive!!! I noticed on the delivery note it mentioned a subscription which I know I had not agreed to. I have rung my bank and they have cancelled my debit card but said too keep an eye on the account. I have emailed radialabs to cancel but apparently they dont get back to you till next business day. I have also told them to arrange for the goods to be returned to them as I no longer require them. I have kept all emails as evidence. I will ring them tonight as well to cancel. Never doing this again!!! There are some unscrupulous people out there.
Feb 02, 2012
Rating
starstarstarstarstar 		Radialabs scam
by: Mel J

I have been sucked in as well, not like me to be so impulsive!!! I noticed on the delivery note it mentioned a subscription which I know I had not agreed to. I have rung my bank and they have cancelled my debit card but said too keep an eye on the account. I have emailed radialabs to cancel but apparently they dont get back to you till next business day. I have also told them to arrange for the goods to be returned to them as I no longer require them. I have kept all emails as evidence. I will ring them tonight as well to cancel. Never doing this again!!! There are some unscrupulous people out there.
Feb 02, 2012
Rating
starstarstarstarstar 		Radialabs scam
by: Mel J

I have been sucked in as well, not like me to be so impulsive!!! I noticed on the delivery note it mentioned a subscription which I know I had not agreed to. I have rung my bank and they have cancelled my debit card but said too keep an eye on the account. I have emailed radialabs to cancel but apparently they dont get back to you till next business day. I have also told them to arrange for the goods to be returned to them as I no longer require them. I have kept all emails as evidence. I will ring them tonight as well to cancel. Never doing this again!!! There are some unscrupulous people out there.
Feb 02, 2012
Rating
starstarstarstarstar 		Radialabs scam
by: Mel J

I have been sucked in as well, not like me to be so impulsive!!! I noticed on the delivery note it mentioned a subscription which I know I had not agreed to. I have rung my bank and they have cancelled my debit card but said too keep an eye on the account. I have emailed radialabs to cancel but apparently they dont get back to you till next business day. I have also told them to arrange for the goods to be returned to them as I no longer require them. I have kept all emails as evidence. I will ring them tonight as well to cancel. Never doing this again!!! There are some unscrupulous people out there.
Feb 01, 2012
Rating
starstarstarstarstar 		Very annoyed customer
by: Anonymous

I received the product then read on and noticed I had been scammed into a subscription!! I have emailed the company to cancel and to receive a cancellation number. If I don't get one by tomorrow I will be emailing them by the hour. This company cannot get away with scamming!! I haven't even used the cream and I bet it doesn't even work!
Feb 01, 2012
Rating
starstarstarstarstar 		Don't give up!
by: Anonymous

Emailed twice with no response. Phoned 0018888043579 tonight and got an immediate reply. Spoke to a woman who gave me my cancellation number straight away and the email confirming this was sent imediately. Hoping this is the end of it all.
Feb 01, 2012
Rating
starstarstarstarstar 		Fooled
by: Anonymous

After emailing a second time , received a reply cancelling my so called subscription.
Must admit they were fairly prompt with the cancellation number, so to all you out there, just kept emailing them, harassment seems to work
Feb 01, 2012
Rating
starstarstarstarstar 		Me to thought it was so good to be true
by: Anonymous

After receiving the so called 'free'sample, and reading about the subscription? which i did not see when i asked for the sample - yes very stupid i know now? i have cancelled my ban card, after reading other peoples comments i phone 0800 0124256 at 9.30pm someone answered asked for a cancellation no which she gave me - i also got the ladies name, but who knowes if that was correct. Never again...No more samples etc!!
Feb 01, 2012
Rating
starstarstarstarstar 		scam and misleading ad
by: Anonymous

I too have received a 'free'sample - postage paid by me and now have a letter saying I have signed up to subscription. I HAVE NOT. There was no mention of this in the alleged free trial.
Feb 01, 2012
Rating
starstarstarstarstar 		scam
by: Anonymous

Hi another fool to vanity nothing is free as my husband said received my free !!!!! trial at a cost of 5.95 postage when reading letter realised I had somehow subscribed to this every month over �70.00 I rang my bank and cancelled my debit card and changed my account tried several time's to ring 1st call very unhelpful said they had no record of me sent an email today also am trying 08000124256 later today
Feb 01, 2012
Rating
starstarstarstarstar 		scam
by: Anonymous

Hi another fool to vanity nothing is free as my husband said received my free !!!!! trial at a cost of 5.95 postage when reading letter realised I had somehow subscribed to this every month over �70.00 I rang my bank and cancelled my debit card and changed my account tried several time's to ring 1st call very unhelpful said they had no record of me sent an email today also am trying 08000124256 later today
Feb 01, 2012
Rating
starstarstarstarstar 		Radialabs Scam
by: DiamondDiva

I have reported this to BT Yahoo, as this is where I saw the advert and also to Trading Standards.
As soon as I received the sample and realised I had been duped into a subscription arrangement I rang Barclaycard who agreed to monitor my account but that it was up to me to cancel the subscription. If you have an email giving your instruction for cancellation, then your CC company should take it up as a legitimate dispute, if any additional payments are taken. I emailed them and I also rang the Freephone number provided on the despatch note, this number transfers to the US and they are 5 hours behind us so bear that in mid when calling them. I got a cancellation number by phone which was confirmed by email. We will have to see if they do try to take any further payments.
If you look hard enough, the terms and conditions are on their ordering pages, just not obviously so, and you certainly don�t have to agree to them when you place the order. As a belts and braces measure I am returning the unopened and unused product to the UK depot it was despatched from, address is in the T&C�s.
Jan 31, 2012
Rating
starstarstarstarstar 		Radialabs on Yahoo.
by: Anonymous

Have just reported this to Yahoo! as they advertise there.
These servers need to investigate their advertisers.
Jan 31, 2012
Rating
starstarstarstarstar 		Radialabs on Yahoo.
by: Anonymous

Have just reported this to Yahoo! as they advertise there.
These servers need to investigate their advertisers.
Jan 31, 2012
Rating
starstarstarstarstar 		Radialabs- Free Sample
by: Anonymous

I received my so called free sample on 25/01, I did manage to contact them & cancel my unagreed subscription & received a cancellation number via email. However, I'm convinced they will try to take payment for the "free sample" now, to be honest it doesn't look like a sample it's a 15ml bottle. As anyone had any monies debited from their account after they've cancelled?
Jan 31, 2012
Rating
starstarstarstarstar 		RADIALABS WRINKLE REDUCER
by: Gillian

I did try e mailing at least 2 different addresses a few times , but never had any responses returned . I did get through last friday afternoon on the 08000124256 number and a very polite guy assured me any products other than the initial free of charge item would not be sent or charged for . A confirmation e mail was promised . By today, tuesday, no e mail had arrived so I have rung again . Same guy answered after the initial voice recording finished and assured me that all was cancelled . He gave me the cancellation number....and I am pleased to say that the e mail has just come through confirming it.I did ring my credit card company , but they said even if I cancelled my card the Company could still get further payment . They advised me that they would document my concerns and if another charge was made they would then ensure that they would get the money refunded.Shame for the company because even if their product is any good no one is going to want to buy it, if they read this I advise them to wipe out the clause in their terms and conditions regarding automatic delivery and charges for further products if customers do not cancel within 18 days etc ,I am sure they could have sold a lot more if they had structured their marketing more honestly and fairly Hope this is of help
Jan 31, 2012
Rating
starstarstarstarstar 		Scary
by: Anonymous

I rang Radialabs as soon as I received my free trial as I did not agree to a subscription. I could not get through on the telephone number supplied so I rang my bank who were very helpful, they put me through to the disputes department who checked up on Radialabs and got me a different number to ring. I rang this number and a very helpful man with a sexy voice was very nice, cancelled my order and gave me a canellation refence number, but I will keep a check on my bank details just in case. The number I got through on was 0018888043579, best ring afternoon because of time difference. Hope this if help to you.
Jan 30, 2012
Rating
starstarstarstarstar 		No problem
by: Anonymous

Rang Radialabs within the 18 days and got through straight away. They have issued me with a cancellation number, so as long as no more payments go out I have no complaints!
Jan 30, 2012
Rating
starstarstarstarstar 		scam
by: Anonymous

I have just rung 0800-0124256 to cancel a so called subscription with radialabs after buying a sample of their product.
A very polite gentleman cancelled my subscription and gave me a ref.number.
I would suggest you call after 1pm as there may be a time difference (may be America)I got straight through at this time.
Jan 30, 2012
Rating
starstarstarstarstar 		scam
by: Anonymous

I have just rung 0800-0124256 to cancel a so called subscription with radialabs after buying a sample of their product.
A very polite gentleman cancelled my subscription and gave me a ref.number.
I would suggest you call after 1pm as there may be a time difference (may be America)I got straight through at this time.
Jan 29, 2012
Rating
starstarstarstarstar 		F ooled
by: Anonymous

Add me to the list of numpties. Thank goodness for this site, I read this 5 minutes after placing my order and immediately rang Barclaycard, who cancelled my card straight away. They issued mew a new number in 3 days. They were brilliant. Have emailed this company twice to cancel , but no reply, anyway as least they cannot take any money
Jan 28, 2012
Rating
starstarstarstarstar 		Watch Dog should know
by: Anonymous


It's disgraceful that a company should fraudulently get subscriptions from vulnerable people who merely accept to pay for a free trial.
This trickery should be exposed and stopped.
Jan 28, 2012
Rating
starstarstarstarstar 		NOODLE
by: Anonymous

I was also conned but cancelled my debit card and managed to get someone from this company to cancel etc. He was a very Brash American but did manage to get cancellation no.
Never Again
from Kay Hereford

SPRITE
Jan 28, 2012
Rating
starstarstarstarstar 		NOODLE
by: Anonymous

I was also conned but cancelled my debit card and managed to get someone from this company to cancel etc. He was a very Brash American but did manage to get cancellation no.
Never Again
from Kay Hereford

SPRITE
Jan 28, 2012
Rating
starstarstarstarstar 		Radialabs
by: Anonymous

What a lucky escape!! I was just about to click ok when a thought occured to me to check this on the internet. Wow the letters alerted me and I just tdeleted the entry form.
Thank you everyone.
From
Annonymous Leamington Spa
Jan 27, 2012
Rating
starstarstarstarstar 		Cancellation comment Penzance
by: Anonymous

I rang the number given by Manchester girl. First got a recording which was picked up by a polite man and given a cancellation number. I rang my card company who instructed me to watch for future withdrawals and if one occurs they would dispute it for me using the cancellation number. I feel like binning the stuff now and accepting my wrinkles!!!!!
Jan 27, 2012
Rating
starstarstarstarstar 		Cancellation
by: Anonymous

So glad I found this web site. I received my sample on Monday and was also concerned when I read in the letter about subscription, and decided to look online at the company. I have tried phoning 08000124256 but just got a recored message.

I rang my bank and they have cancelled my card
Jan 27, 2012
Rating
starstarstarstarstar 		Cancellation
by: Anonymous

So glad I found this web site. I received my sample on Monday and was also concerned when I read in the letter about subscription, and decided to look online at the company. I have tried phoning 08000124256 but just got a recored message.

I rang my bank and they have cancelled my card
Jan 26, 2012
Rating
starstarstarstarstar 		dont panic you can cancel
by: manchester girl

hi everyone, ordered the product this morning, saw this blog and rang the number 0800 0124256 and spoke to a lovely guy who gave me a cancellation number.

you have 18 days from order not delivery of the sample product to cancel the subscription part and if you fail to act on this, you can then cancel and return within 30 days. It is a rolling 30 day subscription at �69.95 hope this helps
Jan 26, 2012
Rating
starstarstarstarstar 		scam
by: Anonymous

when i tryed to get through the phone numbers were not right when i did get throughthe man on the other endwas very rude and angrey got it canceld i hope
Jan 25, 2012
Rating
starstarstarstarstar 		LADIES BEWARE
by: Anonymous

Jan26th 2012 recived my face cream today but was very aware something wrong with enclosed letter saying about my subscription. I didnt agree to a sub. so got on immeditely to my credit card co.and had to phone a no. to get a cancellation no.My c.card no. are monitoring my account and will alert me if monies taken out. what a scam.J.
Jan 25, 2012
Rating
starstarstarstarstar 		LADIES BEWARE
by: Anonymous

Jan26th 2012 recived my face cream today but was very aware something wrong with enclosed letter saying about my subscription. I didnt agree to a sub. so got on immeditely to my credit card co.and had to phone a no. to get a cancellation no.My c.card no. are monitoring my account and will alert me if monies taken out. what a scam.J.
Jan 25, 2012
Rating
starstarstarstar 		radialabs scam beware
by: Anonymous

Received my free sample today Wed.26 January 2012 and was very suspicious with th e wording of the covering letter about subscription etc. which I never agreed to. Contacted my card co. and spoke to them who advised to try and get a cancellation no. which I did. The card co. are monitoring my accoun t and alerting me if any monies come out. Will be very dubious about web site shopping again.J.
Jan 25, 2012
Rating
starstarstarstar 		radialabs scam beware
by: Anonymous

Received my free sample today Wed.26 January 2012 and was very suspicious with th e wording of the covering letter about subscription etc. which I never agreed to. Contacted my card co. and spoke to them who advised to try and get a cancellation no. which I did. The card co. are monitoring my accoun t and alerting me if any monies come out. Will be very dubious about web site shopping again.J.
Jan 25, 2012
Rating
starstarstarstar 		radialabs scam beware
by: Anonymous

Received my free sample today Wed.26 January 2012 and was very suspicious with th e wording of the covering letter about subscription etc. which I never agreed to. Contacted my card co. and spoke to them who advised to try and get a cancellation no. which I did. The card co. are monitoring my accoun t and alerting me if any monies come out. Will be very dubious about web site shopping again.J.
Jan 25, 2012
Rating
starstarstarstar 		radialabs scam beware
by: Anonymous

Received my free sample today Wed.26 January 2012 and was very suspicious with th e wording of the covering letter about subscription etc. which I never agreed to. Contacted my card co. and spoke to them who advised to try and get a cancellation no. which I did. The card co. are monitoring my accoun t and alerting me if any monies come out. Will be very dubious about web site shopping again.J.
Jan 25, 2012
Rating
starstarstarstarstar 		Relieved
by: Anonymous - Tipton

Received my so called "free sample" today from Radialabs along with a letter informing me I had agreed to a subscription. Tried calling the Tel No on letter, someone answered but the line was just silent. Called my bank & they advised me to email my cancellation to Radialabs & wait a couple of days for a response, if no response received to call bank back & they would retreive any money taken from my account, however, if I went overdrawn I would be liable for the charges. They also said to save all the emails. Got a tel no from this website 0800 0124256 just called it, spoke to a guy who gave me a cancellation reference & sent me a cancellation confirmation via email. If you're having the same problem. DON'T GIVE UP. Thank You to the guys who contributed Tel No's to this website.
Jan 25, 2012
Rating
starstarstarstarstar 		Radialabs - Dermalift, Total Scam, Please Cancel ASAP
by: Anonymous

Just received my free trail, with an alarming covering letter suggesting I had subscribed to them. Did a bit of research and found this website so got into action. Emailed the company several times, but got no reply. Contacted my card company and they were very good, put me directly intouch with Radialabs in America and I managed to cancel any further transactions, got a cancellation code and email to this effect. Please, please contact your bank asap, they were aware of this company!! I had also ordered Dermolift and after enquiry with the bank and Radialabs they confirmed this was a sister company, so had to cancel that as well, as this product also arrived today with no covering letter but very similar packaging, website etc. So they are one of the same so ensure you cancel both tracsactions with your bank if your purchased both like me. The american caller provided me with the telephone number 01144 8000 124263 if I had anything further to discuss. I haven't tried the number but it is another option should you be struggling to speak to anyone from either Radilabs or Dermalift.
Jan 25, 2012
Rating
starstarstarstarstar 		CANCEL SUBSCRIPTION
by: Anonymous

Cancelled subscription on receiving the trial offer.Got an email confirming it.DO THIS AND KEEP THE EMAIL.The bank has said that even cancelling your debit card and issueing a new one will not prevent money being taken from your account.Because by ordering,this gives permission to take money.The only thing that bank can do is contact them if the subscription has been cancelled.They are then breaking the law and taking an unauthorised payment.You must cancel subscription and obttain and keep proof of email for your bank
Jan 24, 2012
Rating
starstarstarstarstar 		OMG
by: Anonymous

From reading your comments I think I may have had a lucky escape. Ordered the free trial yesterday plus paid shipping costs. After reading your e-mails I have cancelled my card with the bank to day. Only the �5.95 has been taken out of my account. Thank you for the advice.
Jan 24, 2012
Rating
starstarstarstarstar 		OMG
by: Anonymous

From reading your comments I think I may have had a lucky escape. Ordered the free trial yesterday plus paid shipping costs. After reading your e-mails I have cancelled my card with the bank to day. Only the �5.95 has been taken out of my account. Thank you for the advice.
Jan 24, 2012
Rating
starstarstarstarstar 		act fast
by: Anonymous

after receiving my "free sample" and reading the surprise in the letter. I realised what had happened and found this site, after reading everyones comments I wrote an e mail and said in it that I'd keep sending it until they cancelled my acount I then sent it about 6 times yesterday. Checked this morning and I got a cancellation code. Will be checking in with my bank today tho.
Luckily for me my bank sent me a new card only a few days after I ordered it so hopefully I shouldn't have any problems.
Think the best thing to do is act quickly and be persistant!! Thanks to everyone who left advice
Jan 24, 2012
Rating
starstarstarstarstar 		act fast
by: Anonymous

after receiving my "free sample" and reading the surprise in the letter. I realised what had happened and found this site, after reading everyones comments I wrote an e mail and said in it that I'd keep sending it until they cancelled my acount I then sent it about 6 times yesterday. Checked this morning and I got a cancellation code. Will be checking in with my bank today tho.
Luckily for me my bank sent me a new card only a few days after I ordered it so hopefully I shouldn't have any problems.
Think the best thing to do is act quickly and be persistant!! Thanks to everyone who left advice
Jan 23, 2012
Rating
starstarstarstarstar 		Try phoning if you dare
by: Frustrated

Have just spent almost 30 minutes calling uk phone number given to me by my bank (08081787320)
to request cancellation of "Subscription" which I
did NOT authorise. The advisor would try the patience of a saint. She asked for my name, address, phone number numerous times pretending she misunderstood spelling - said the reference or order numbers meant nothing and couldnt find me on the system though my order arrived today.
I refused to give my credit card number again which she insisted was necessary. I then lost patience and congratulated her on doing a great job for the company and hung up. My bank will look out for any future use of card and will not pay this company again.








Jan 23, 2012
Rating
starstarstarstarstar 		Ha Ha Ha!!!
by: Anonymous

Think I got 1 up on radialabs, just got my cream today and was worried after reading other peoples comments. But checked the e mail I got off them and realised I'd paid with my old card and not the new one I received last week so they won't be able to get any more money out of me!!! Phew
Jan 23, 2012
Rating
starstarstarstarstar 		Ha Ha Ha!!!
by: Anonymous

Think I got 1 up on radialabs, just got my cream today and was worried after reading other peoples comments. But checked the e mail I got off them and realised I'd paid with my old card and not the new one I received last week so they won't be able to get any more money out of me!!! Phew
Jan 22, 2012
Rating
starstarstarstarstar 		Escroquerie
by: Anonymous

Comment faire pour que la ste Radialabs cesse d'arnaquer toutes les personnes qui croient commander un échantillon de serum en ne payant que les frais d'envoi et qui se voient debiter chaque mois pour ce produit de la somme de 69,95 euros sans l'avoir commandé . C'est manifestement de l'abus de confiance , d'autant que les conditions scandaleuses " d'abonnement " sont écrites en Anglais . Que faire pour que cesse ce scandale ?
Jan 22, 2012
Rating
starstarstarstarstar 		Radialabs scam
by: SunBird

I think everyone should be aware that is it possible in this digital age to "age" a face on the computer. I was nearly caught up in the previous scam of perfect radiance and my bank (fortunately) would not allow me to pay the postage required because (they informed me) it was a scam.
Jan 20, 2012
Rating
starstarstarstarstar 		NOTHING IS EVER FREE!!!!
by: Anonymous

DONE THE SAME AS THE PREVIOUS COMMENT,JUST NEED TO MAKE SURE ALL CANCELLED AT MY BANK NOW,BUYERS BEWARE!!!
Jan 20, 2012
Rating
starstarstarstarstar 		vanity costs
by: patricia

blinded by vanity. I should have known better. I telephoned Radialabs and cancelled any further orders and received cancellation numbers, at the same time I contacted my bank and instructed them not to make any further payments i'm glad I did not use a credit card. I will also instruct the bank to cancel my current card and issue me with a new one. I hope this works.
Jan 20, 2012
Rating
starstarstarstarstar 		vanity costs
by: patricia

blinded by vanity. I should have known better. I telephoned Radialabs and cancelled any further orders and received cancellation numbers, at the same time I contacted my bank and instructed them not to make any further payments i'm glad I did not use a credit card. I will also instruct the bank to cancel my current card and issue me with a new one. I hope this works.
Jan 20, 2012
Rating
starstarstarstarstar 		vanity costs
by: patricia

blinded by vanity. I should have known better. I telephoned Radialabs and cancelled any further orders and received cancellation numbers, at the same time I contacted my bank and instructed them not to make any further payments i'm glad I did not use a credit card. I will also instruct the bank to cancel my current card and issue me with a new one. I hope this works.
Jan 19, 2012
Rating
starstarstarstarstar 		watch your back not the wrinkles
by: maxine

After paying �6.95p for the free trial wrinkle
reducer, and receiving same, I thankfully read the covering letter, which stated that i had a monthly subscription with Radialabs of �69.95p. WOW!
and that I had 18 days to trial the cream. And so after that time the said monthly payment would be taken from my bank a/c.If I made no contact.
I first called the company on a number that was not known, I then called 08000124256. And behold a response, a very "cool" callminder explained that
"THE DEAL" was what I had agreed to on the said website. I said NO! stood my ground and had the
payments cancelled with a reference number straight to my email. Anyway this experience is enough to create wrinkles, don't you think?
Jan 19, 2012
Rating
starstarstarstarstar 		Radialabs Voleurs
by: Anonymous

Attention sous couvert d'un produits � 6� ils vous pr�l�vent sans votre accord de l'argent sur votre compte ils m'ont pris 2 fois 69.95� avant que je n'ai eu le temps de comprendre ce qui se passait ... je n'arrive pas � joindre des responsables : je leur ai renvoy� leur produits et ils ne me remboursent pas
Jan 16, 2012
Rating
starstarstarstarstar 		radialabs
by: Anonymous

You cannot cancel the free trial but get onto your bank or credit card company and cancel your card straight away Radialabs will not then be able to debit your current account or credit card. My bank said they have 30 customers or so a day who have problems with these scammers!!
Jan 16, 2012
Rating
starstarstarstarstar 		radialabs
by: Anonymous

You cannot cancel the free trial but get onto your bank or credit card company and cancel your card straight away Radialabs will not then be able to debit your current account or credit card. My bank said they have 30 customers or so a day who have problems with these scammers!!
Jan 16, 2012
Rating
starstarstarstarstar 		radialabs
by: Anonymous

You cannot cancel the free trial but get onto your bank or credit card company and cancel your card straight away Radialabs will not then be able to debit your current account or credit card. My bank said they have 30 customers or so a day who have problems with these scammers!!
Jan 16, 2012
Rating
starstarstarstarstar 		radialabs
by: Anonymous

You cannot cancel the free trial but get onto your bank or credit card company and cancel your card straight away Radialabs will not then be able to debit your current account or credit card. My bank said they have 30 customers or so a day who have problems with these scammers!!
Jan 16, 2012
Rating
starstarstarstarstar 		radialabs
by: Anonymous

You cannot cancel the free trial but get onto your bank or credit card company and cancel your card straight away Radialabs will not then be able to debit your current account or credit card. My bank said they have 30 customers or so a day who have problems with these scammers!!
Jan 16, 2012
Rating
starstarstarstarstar 		conned
by: Anonymous

I had a phone call affering free cream to try. I agreed I was told that money would be taken from my account on the twelth day after the phone call. Today is day ten. NOTHING has arrived. They do not answer their emails of phone. The bank say that they can not do anything. Help !
Jan 16, 2012
Rating
starstarstarstarstar 		conned
by: Anonymous

I had a phone call affering free cream to try. I agreed I was told that money would be taken from my account on the twelth day after the phone call. Today is day ten. NOTHING has arrived. They do not answer their emails of phone. The bank say that they can not do anything. Help !
Jan 14, 2012
Rating
starstarstarstarstar 		What's happening???
by: Anonymous

I received an email from Radialabs informing me that my orders each month for cream (which doesn't work!) and today I see on my bank statement that another �69 has been deducted??

i was abroad from October - end Dec 2010 and in that time 4 deductions of �69 were made to this company. I'm quite distraught as to how to stop these payments (which I didn't sign up for in the first placeas I only requested ONE bottle of this magical 'serum'

FUTURE CLIENTS PLEASE BEWARE!!!
Jan 13, 2012
Rating
starstarstarstarstar 		radialabs
by: Anonymous

I did buy & receive the cream, which isnt any good
dont know if it is a coincidence but 10 mins later my credit card issuer called to ask if I was currently in cyprus spending high amounts of money....may be but given the other stories here I wonder...
Jan 13, 2012
Rating
starstarstarstarstar 		radialabs
by: Anonymous

I did buy & receive the cream, which isnt any good
dont know if it is a coincidence but 10 mins later my credit card issuer called to ask if I was currently in cyprus spending high amounts of money....may be but given the other stories here I wonder...
Jan 13, 2012
Rating
starstarstarstarstar 		radialabs
by: Anonymous

I did buy & receive the cream, which isnt any good
dont know if it is a coincidence but 10 mins later my credit card issuer called to ask if I was currently in cyprus spending high amounts of money....may be but given the other stories here I wonder...
Jan 13, 2012
Rating
star 		R�siliation!!!!
by: HUCTEAU Jean-luc

J'ai re�u des flacons de vos produits,et je suis d��u car le dernier n'avait rien dedans,c'est de la publicit� mensong�re,et en plus ils ne sont pas du tout efficaces!!!! En plus je devais recevoir un mail de r�siliation que je n'ai toujours pas re�u,je trouve �a incorrect de votre part!!! je ne vous ferai pas de pub!!!!! J'attend le remboursement de mes produits!!!!!! Merci!!!
Jan 13, 2012
Rating
star 		R�siliation!!!!
by: HUCTEAU Jean-luc

J'ai re�u des flacons de vos produits,et je suis d��u car le dernier n'avait rien dedans,c'est de la publicit� mensong�re,et en plus ils ne sont pas du tout efficaces!!!! En plus je devais recevoir un mail de r�siliation que je n'ai toujours pas re�u,je trouve �a incorrect de votre part!!! je ne vous ferai pas de pub!!!!! J'attend le remboursement de mes produits!!!!!! Merci!!!
Jan 09, 2012
Rating
starstarstarstarstar 		I fell for the scam aswell
by: Amanda sussex

I signed up using my debit card and although I did not recieve any products for months, soom realised that �69.99 was leaving my account regularly. My bank put a 30 day block on the account and I am now trying to get my money back from the 2 bottles of product I sent back. I spoke to someone in the US and luckily I sent my package by registered post because they denied recieving it. Im still hopeful I will recieve a refund......watch this space. If you need to speak to them, wait until 7pm and try this number:0018888043579 or email info@radialabsdirect.net.
I have cancelled my subscription with them!!!
Jan 09, 2012
Rating
starstarstarstarstar 		And Me
by: Anonymous

Unfortunately I fell for this scam as well. I was even more stupid, I paid on my credit card, I have now been informed that there is nothing that the card provider can do unless I escalate to the Fraud Team who are only available 9-5 and write to them. Apparently if you pay by credit card the payments are guaranteed even if you cancel the card!!!! So beware, DO NOT USE YOUR CREDIT CARD
Jan 08, 2012
Rating
starstarstarstarstar 		BIGGEST SCAM
by: Anonymous

I myself bought a voucher from Groupon for this cream for �20 I then had to go on their website to pay �5.95pp. Got the cream all ok, I then noticed I have had 2 x �69.95 total �139.90 taken from my account without my authorization and haven't even received any cream not that I want any as its rubbish.

DO NOT TOUCH THESE PEOPLE DO NOT ORDER FROM THIS SITE ITS ALL A SCAM. I AM OUT OF POCKET OF �139.90
Dec 16, 2011
Rating
starstarstarstarstar 		SCAM
by: Denise

I have had exactly the same experience as the other peopoe whohave fallen prey to this unscrupulous company. I was debited �69.50 for a product I had not ordered or wanted and returned it to an address in the U.K in Crawley. Now after over two months, having threatened to expose them on Watchdog, I received an e-mail from Barbara (evidently from the U.S but I didn't realise that) asking for a receipt showing I had returned the cream and name of courier. The product arrived by regular post with no receipt or return address and despite informing Barbara twice that I have no receipt I am still waiting for a refund. Not holding mny breath.
Dec 09, 2011
Rating
starstarstarstarstar 		Mrs B
by: Anonymous

Wendy... wait the 30 days if you have no refund, email every other day... still no joy put your order details etc on the 'contact us' page of the radialabs web site and also list how many times you have chased it (they will be in breach of their t&c's if not refunded within 30 days). Good luck. I have just sold the 'free' product on ebay to recoup some of the initial payment that they havent refunded. Tempted to chase for that - out of good will.
Dec 09, 2011
Rating
starstarstarstarstar 		radialabs scam
by: Anonymous

6 weeks ago I ordered cream and they debited my c/card �29.99 and �5.95 I emailed them and said that I had changed my mind and returned both unopened to UK address as instructed and got a signature to confirm they had recd it still no credit back onto my a/c I get an email from barbara in the US who keeps asking for copy of proof of posting which I scan across to her I have cancelled my card and now have a new one to stop them taking more but im still waiting for the credit, what hope ?? wendy
Dec 09, 2011
Rating
starstarstarstarstar 		and me
by: Anonymous

0018888043579
I have just phoned this number and got through to them they have told me they have cancelled my orders in the future and also that they will refund my money within the next 30 days, (ramains to be seen) I will let you all know how this developes.
Dec 09, 2011
Rating
starstarstarstarstar 		And me!
by: Anonymous

god what an idiot I also fell for it, have just cancelled my card in the hope it will stop them getting anymore of my money, the rest now is up to the bank I can't put in words how I feel apart from learning never ever to be so stupid again, I can not imagine how much these scum have managed to get their hands on all for the sake of vanity.
Dec 08, 2011
Rating
starstarstarstarstar 		radials et dermalif
by: chantal

une arnaque sur ma carte bleur plus de 400 � prelever alors que ma premiere commande d 'essais �tait de 5 �
ATTENTIoN DANGER ARNAQUE ESCROQUERIE A VOTRE CARTE BLEUE
j'ai fait opposition � ma carte les pr�l�vements continuent le 30 11 pour 79.95, le 02 12 11 pour 79.86
JE N AI PAS DE MARCHANDISES ET N EN AI JAMAIS DEMANDER + QUE MON ECHANTILLON
j 'ai �crit j attends une r�ponse et un remboursement DE RADIALS DERMALIF
Dec 05, 2011
Rating
starstarstarstarstar 		A toutes celles "arnaqu�es" par Radialabs
by: Sonia

Apr�s avoir lu vos diff�rents commentaires, je me suis mise � la recherche de cette soci�t�. Le seul n� qui a r�pondu (en direct) 0800 917470 � 12h.30 (french time) un Mr. en Floride,qui parlait +/- fran�ais (mais je parle anglais)a retrouv� ma commande et effectue l'annulation (me le confirme par Mail?). R�ponse � mes questions le n� de t�l.U.K. est (ne r�pond pas, effectue recherches et vous tiens inform�es);adresse Radialabs Unit 2d Gatwick Gate Industrial Estate Lowfield Heath, Crawley, RH11 0TG
je re�ois ce Mail :
Confirmation d'annulation Re�u le 05 d�cembre 2011 � 13:32 14 Ko
De :
info@radialabsdirect.netAjouter aux contacts
A : Cher Sonia,
Ceci est une notification automatique - ne pas r�pondre � ce courriel.
Ceci confirme que le compte appartenant �, Sonia .... a �t� annul�.
Votre num�ro d'annulation est: 300363.
Nous sommes d�sol�s de vous partir. Il nous fait plaisir de vous donner la chance de r�essayer Radialabs une prochaine fois encore.
En guise de courtoisie, nous vous offrons 20% de rabais sur votre prochain achat; vous devez seulement utiliser le code de coupon CANCEL20. Vous pouvez utiliser ce code � la caisse de sortie au http://www.radialabsdirect.net.
Pour toute question, veuillez nous contacter au info@radialabsdirect.net.
J'esp�re vous avoir aid�es. Sonia.
Dec 03, 2011
Rating
starstarstarstarstar 		close your bank account
by: Anonymous

I know it seems a bit extreme but after falling for this scam, I had to close my bank account , cancel my card and start from scratch again with new account and card. This worked!! They still email me regularly telling me my shipment is waiting for my payment but fortunately they are unable to take any money from me. Ive certainly learnt my lesson.
Dec 03, 2011
Rating
starstarstarstarstar 		close your bank account
by: Anonymous

I know it seems a bit extreme but after falling for this scam, I had to close my bank account , cancel my card and start from scratch again with new account and card. This worked!! They still email me regularly telling me my shipment is waiting for my payment but fortunately they are unable to take any money from me. Ive certainly learnt my lesson.
Dec 02, 2011
Rating
starstarstarstarstar 		Me Too
by: Anonymous

OK taken in too.... sample arrived in days. Other cream not arrived �29.99. Was going to phone American number recommended and I came hoem tonight to find 2 emails confirming my account being closed.....????
Not sure what to do - money off my visa but reckon it may be worth cancelling card.
Can't believe I fell for it :-(
Dec 02, 2011
Rating
starstarstarstarstar 		More Wrinkles than Cream
by: Anonymous

Like others I have experienced this scam. I found that the sample was entered on my a/c at �5.95 which was OK.Then shortly afterwards a debit of �69.95 arrived with s full package of the Wrinkle Reducer which I had never ordered. The packaging with the product contained the leaflet mentioning the monthly shipments and 30day purchases. ( But never a price)Having complained and obtained a promise!! of a refund I now have a further claim on my A/c for another �69.95 on 28th Nov. TSB Bank say they cannot stop it. Issuing a new card would not help !!?
Dec 02, 2011
Rating
starstarstarstarstar 		More Wrinkles than Cream
by: Anonymous

Like others I have experienced this scam. I found that the sample was entered on my a/c at �5.95 which was OK.Then shortly afterwards a debit of �69.95 arrived with s full package of the Wrinkle Reducer which I had never ordered. The packaging with the product contained the leaflet mentioning the monthly shipments and 30day purchases. ( But never a price)Having complained and obtained a promise!! of a refund I now have a further claim on my A/c for another �69.95 on 28th Nov. TSB Bank say they cannot stop it. Issuing a new card would not help !!?
Dec 01, 2011
Rating
starstarstarstarstar 		arnaque
by: Anonymous

DE LA FRANCE APPELE LE OO18773093491 ET DEMANDE L'ANNULATION DE VOTRE COMMENDE RADIALABS ET DERMALIFT.

Bon courage
Nov 30, 2011
Rating
starstarstarstarstar 		Utilisation frauduleuse de CB
by: JMLT

Vous pensez commander des �chantillons et vous �tes ensuite pr�lever sans information de 69,95 + 29,95 �
Livraison sur Nantes par UPS: refusez la livraison, portez plainte et faites opposition pour que cette escroquerie apparaisse via les statistiques bancaires
Nov 29, 2011
Rating
starstarstarstarstar 		RADIALABS
by: Anonymous

I thought the cream was great! Then I tried to cancel my monthly subscription! I have called and e-mailed several times! Whatever you girls and guys do - do not go with this which is obvious SCAM! Stay well clear!!
Nov 29, 2011
Rating
starstarstarstarstar 		RADIALABS
by: Lydia PLE

Comme beaucoup, je viens de me faire escroquer par RADIALABS et DERMALIFT.
Heureusement que je suis bien conseill�e (d'un fils avocat et d'un mari banquier), j'ai port� plainte d�s samedi et envisage de rejoindre un groupe de d�fense des consommateurs pour porter ces truands en justice et les faire conna�tre par les m�dias.
Ce genre de soci�t�s exploitent les m�mes produits sous diff�rents noms et diverses soci�t�s dans plusieurs pays.
Je vous invite � faire de m�me (porter plainte et bloquer les pr�l�vements aupr�s de votre banque)et je vous donnerai toutes les informations futures concernant mes actions.
Nov 27, 2011
Rating
starstarstarstarstar 		arrnaque radialabs
by: Anonymous

moi aussi je suis fait avoir par ces voleurs j ai eu la chance de fermer ma carte bleue avant trop de vol j ai ete vole de 34.95e .en esperant que pour moi tout s arrete la.impossible de pouvoir rentrer en contact avec eux ,ca sonne mais pas de reponse j habite nantes????le remboursement la banque va s en occuper,deposer plainte a la banque pr vol,ne perdez pas courage mais ne pas recomencer ???bonne chance a tous.mzd
Nov 26, 2011
Rating
starstarstar 		ARNAQUE RADIALABS
by: CHRIS21

Comme beaucoup j' ai command� 1 �chantillon gratuit en payant 5,95 �. Puis j' ai re�u 1 autre flacon non command� mais mon compte a �t� d�bit� de 69,95 �. J' ai retourn� ce flacon apr�s conversation avec une personne de la plateforme client. J' ai un num�ro d' annulation, mais en m�me temps que l' on me donnait ce num�ro mon compte bancaire a de nouveau �t� d�bit� de 69,95 �. J' ai annul� ma carte bleue et suis all� � la gendarmerie. C' est la seule fa�on d' arr�ter les pr�l�vements. C' est vraiment une grosse ARNAQUE.
Depuis j' ai essay� d' appeler en Angleterrre et aux U.S mais personne ne r�pond.
Il faudrait vraiment se regrouper, les poursuivre et faire arr�ter leur basse besogne. Ce sont des malfaisants.
Nov 26, 2011
Rating
starstarstarstarstar 		MRS B
by: Anonymous

A refund arrived in my bank account this week (gob smacked)!!
Just for one of the items.... not the 'FREE' one that none of us ever had a chance in he*l of returning!!! Hurrah! At least I have got some back... see my persistence... persistence message below... I emailed them (I rang once or twice with no answer). Remember to detail your problem on the radialabs.com website contact us page - this got a response both times I did it. Good luck. x
Nov 25, 2011
Rating
starstarstarstarstar 		arnac
by: Anonymous

je viens de constater, que beaucoup de personnses je me suis fais escroquer. je voudrais appeler la maison m�re, mais je ne sais pas les indicatifs de l'angleterre. quelq'un voudrais bien m'aider? merci
Nov 25, 2011
Rating
starstarstarstarstar 		scam radialabs
by: camilla

They are a complete fraud company.No one answers calls or emails. I was a fool I ordered a product from them for 29.99 it never arrived. But they kept on using my debit card info and took out every 10-14 days �89.00. I went to my bank and the only way to stop them was to cancel your card and have a new one sent. so beware always pay through paypal.
Nov 23, 2011
Rating
starstarstarstarstar 		ARNAQUE
by: nATHALIE

ATTENTION A LA FRAUDE

JE VIENS D'APPELER AU 0800 917 470 POUR EXPLIQUER MES 2 RETRAITS DE 69.95 �
JpAS COMMANDE CES MARCHANDISES? JE DOIS LES REOURNER? ILS VONT SOIT DISANT ME REMBOURSER UNE PARTIE... ENTRE 3 ET 30 JOURS AVEC MON N� RAM.
C'EST SACANDALEUX? JE VAIS A MA BANQUE DMAIN POUR VOIR CE QUE JE PEUX FAIRE
Nov 23, 2011
Rating
starstarstarstarstar 		ARNAQUE
by: nATHALIE

ATTENTION A LA FRAUDE

JE VIENS D'APPELER AU 0800 917 470 POUR EXPLIQUER MES 2 RETRAITS DE 69.95 �
JpAS COMMANDE CES MARCHANDISES? JE DOIS LES REOURNER? ILS VONT SOIT DISANT ME REMBOURSER UNE PARTIE... ENTRE 3 ET 30 JOURS AVEC MON N� RAM.
C'EST SACANDALEUX? JE VAIS A MA BANQUE DMAIN POUR VOIR CE QUE JE PEUX FAIRE
Nov 23, 2011
Rating
starstarstarstarstar 		ARNAQUE
by: nATHALIE

ATTENTION A LA FRAUDE

JE VIENS D'APPELER AU 0800 917 470 POUR EXPLIQUER MES 2 RETRAITS DE 69.95 �
JpAS COMMANDE CES MARCHANDISES? JE DOIS LES REOURNER? ILS VONT SOIT DISANT ME REMBOURSER UNE PARTIE... ENTRE 3 ET 30 JOURS AVEC MON N� RAM.
C'EST SACANDALEUX? JE VAIS A MA BANQUE DMAIN POUR VOIR CE QUE JE PEUX FAIRE
Nov 23, 2011
Rating
starstarstarstarstar 		Scammed, robbed on-line for the first time by Radialabs
by: Anonymous

My comments basically are the same as the lady below, so thank you for yr detailed account. I too am disgusted & still in shock, upset and trying to sort out the financial aspect, as like others I can't cover the �69 loss (I'm a pensioner on v low income.
I phoned them on 0800-012-4256 & got through to someone in the US so gawd knows how much that will cost. I got upset/irate during the call, told her exactly what I thought of how they operated, but the only way they'll 'consider' refund is if you return unopened, & I had opened & used small amount. I can't even bring myself to use it again!
I quickly received an email to say my a/c with them is closed, but I will go to my bank to ensure they can't steal any more from me.
I also intend to look into other areas to see how/if this can be stopped and it doesn't happen to others. I cannot express what I really feel as it wd contain too many expletives!
Nov 21, 2011
Rating
starstarstarstarstar 		Fraudsters able to continue trading
by: Caroline Sturdy

I wish I had read these comments before I ordered their infamous "trial offer" at �5.95 at the beginning of October and was robbed of a further �69.95 at the end of October and �69.95 on 20 November. Luckily I checked my Visa statement online yesterday and saw what they had done so I called Visa immediately and have now cancelled that card number. If they try again to debit my card, Visa will block their debits. How can this company be allowed to continue trading? Visa know their scam well and suggested I contact the Trading Standards Authority, but its a US firm, so they may not be able to do anything (although they do have a UK outlet in Crawley so it might be worth a try). I cannot believe I have been conned at the age of 63! I should have known better but I had no idea that the subsequent debits were for "Membership" of their fraudulent company and nothing to do with receiving further products. It's a lesson in reading the fine print in their Terms & Conditions (which of course you don't see when you first buy the trial product online). By the way the phone number that does get you through to Customer Services in the US is: 1-888-778-8624. I called them and had a very unpleasant conversation with someone there (but I'm sure they are used to that). She has now sent me an email confirming my account has been cancelled - unfortunately, �139.90 too late.
Nov 21, 2011
Rating
starstarstarstarstar 		Disgusted
by: Pauline

I,like many others I have read about on this site,was taken in by this very sofisticated scam.These scammers get cleverer all the time.At 71,I thought I was still resonably intelligent.Nah!I sent for the so called free sample,& promptly got conned out of �140 in 2 weeks for something I only wanted to try.
After emailing umpteen email addresses to no avail,I finally had to phone USA.On a pension this is no joke.Of course,I immediatly cancelled my card.Even the chap @ the bank had been scammed.
I did get thru'to Paula in US,who was very amiable considering how rude I was.She gave me a cancellation No,& emailed to me also.I told her I'd contacted the fraud department & passed on details of their dodgy company.
Afraid you will have to phone.Trying to get a refund,but don't expect one.NEVER AGAIN!This old girl has learned the hard way.
Nov 21, 2011
Rating
starstarstarstarstar 		Disgusted
by: Pauline

I,like many others I have read about on this site,was taken in by this very sofisticated scam.These scammers get cleverer all the time.At 71,I thought I was still resonably intelligent.Nah!I sent for the so called free sample,& promptly got conned out of �140 in 2 weeks for something I only wanted to try.
After emailing umpteen email addresses to no avail,I finally had to phone USA.On a pension this is no joke.Of course,I immediatly cancelled my card.Even the chap @ the bank had been scammed.
I did get thru'to Paula in US,who was very amiable considering how rude I was.She gave me a cancellation No,& emailed to me also.I told her I'd contacted the fraud department & passed on details of their dodgy company.
Afraid you will have to phone.Trying to get a refund,but don't expect one.NEVER AGAIN!This old girl has learned the hard way.
Nov 21, 2011
Rating
starstarstarstarstar 		voleurs
by: philtete

radialas est une arnaque il est imposible de les contacter si je n'obtient pas de remboursement rapidement je porterais plaintte si vous avez un moyen pour les contacter merci de nous le communiquer afin de faire tomber ces voleurs
Nov 21, 2011
Rating
starstarstarstarstar 		voleurs
by: philtete

radialas est une arnaque il est imposible de les contacter si je n'obtient pas de remboursement rapidement je porterais plaintte si vous avez un moyen pour les contacter merci de nous le communiquer afin de faire tomber ces voleurs
Nov 21, 2011
Rating
starstarstarstarstar 		voleurs
by: philtete

radialas est une arnaque il est imposible de les contacter si je n'obtient pas de remboursement rapidement je porterais plaintte si vous avez un moyen pour les contacter merci de nous le communiquer afin de faire tomber ces voleurs
Nov 20, 2011
Rating
starstarstarstarstar 		réclamation
by: Dusch-Lamm Sonya

bonjour, je vous écris de France.
j'ai reçu comme convenu le flacon que j'avais commandé le 24.10.2011 avec une offre promotionnelle à 5€95.
je viens de constater un nouveau retrait sur mon compte carte d'un montant de 69,95€ le 15.11.2011.
Je vous informe que j'en conteste le paiement et que je vais effectuer un recours auprès de ma banque car j'estime qu'il s'agit d'une tactique frauduleuse..
Nov 20, 2011
Rating
starstarstarstarstar 		r�clamation
by: Dusch-Lamm Sonya

bonjour, je vous écris de France.
j'ai reçu comme convenu le flacon que j'avais commandé le 24.10.2011 avec une offre promotionnelle à 5€95.
je viens de constater un nouveau retrait sur mon compte carte d'un montant de 69,95€ le 15.11.2011.
Je vous informe que j'en conteste le paiement et que je vais effectuer un recours auprès de ma banque car j'estime qu'il s'agit d'une tactique frauduleuse..
Nov 19, 2011
Rating
starstarstarstarstar 		Mrs B
by: Anonymous

Persistence persistence persistence!
I have been offered my refund after 4months, but only for the 2nd product - not the supposed 'free trial' product, after about 20 emails chasing them and to be honest what seemed to get a response (both times) was leaving a message on the 'contact us' page of the website. Make sure you enter your order number, brief details of how much has been taken, your RMA, date sent back, by whom and tracking number... the number of emails you have sent chasing (I started chasing every few days).
I also reported them to Action Fraud website, along with my own bank and my next step was legal advice because as far as I am concerned they were / still are in breach of their own (ridiculous) T&C's.
Please also see the Facebook page set up by this website, lets see how many more likes we can get on the Radialabs Scam facebook compared to the real one.
Once I have my refund I think I will be pushing further for some form of compensation for mis leading advertising and stress through financial hardship, this took us over our limit and so we also got charged for it.
Just wish they would stop their advertising as there are still some people being 'scammed'.
Good luck x
Nov 19, 2011
Rating
starstarstarstarstar 		honesty doesn't pay
by: Anonymous

As everyone else I have been scammed. �133.98 to date.
How does one become a criminal? I am just too honest & always think the best of people. when will I learn?
Credit card no. changed - hopefully no more charges. No hope of refund, although cream returned & credit promised.
Tried to contact The Sheriff, Hollywood, Fla. but email returned. Another waste of time.
Contacted Trading standards but as Radialabs is a U.S. Co., it is beyond their control. Shouldn't they go after the delivery firm and stop their payments from Radialabs.
Shouldn't Ebay & Facebook be stopped any payment too, they are in this country & controlled by British Trading Standards.
Nov 19, 2011
Rating
starstarstarstarstar 		Thieves
by: Jeannine Stevenson

I recieved 1 sample, supposedly at the cost of shipping and handling, and you have taken 250.00 pounds, ���s, out of my husband's account and have yet to pay us back- and we have gone without food because of you! We NEED our money back and you have been asked to do so. To be thieves, or not to be a thievies, this is the question?
Nov 16, 2011
Rating
starstarstarstarstar 		Radialabs scam
by: Anonymous

I too got caught after ordering a so called free sample. There is no address for the returns, the phone number does not get answered and having emailed 3 times I still have not got the returns authorisation number. Barclaycard is dragging its feet with cancelling the payment and it is costing goodness knows how much in phone bills from Australia where I am on holiday for 3 months! The people behind these scams should be jailed.
Nov 15, 2011
Rating
starstarstarstarstar 		arnaque radialabas
by: Anonymous

Bonjour à tous,
J'ai subi la meme arnaque suite à un achat de produits radialabs ou plutot une offre d'essai que j'ai testé au mois d'octobre. Au mois de novembre je me suis vue débité la somme de 69,95 euros alors que je n'avais rien commandé.
Je suis donc allé au commissariat de police, déposer une main courante et j'ai fait opposition sur ma carte bancaire. J'espère que l'arnaque s'arrêtera là.
Courage à tous.
Comment des sites de beauté réputés peuvent faire circuler des publicités qui sont de véritables arnaques? Ne doivent-ils pas au moins vérifier leur source?
On peut donc remercier ces sites qui nous envoient vers "radialabs"!
Nov 13, 2011
Rating
starstarstarstarstar 		Scammed as well
by: Anonymous

I have also been scammed as I didn't read the small print. Contacted my bank to see if they woud cancel my credit card but ,they advised me to contact radialabs and cancel any furtherb orders and then to ring the bank to tell them I have cancelled. After doing this if radialabs make requests for payments the credit card company will tackle radialabs under Visa trading agreeements as they will be making unauthorised withdrawals. Wish me luck I cannot ring them today as it is sunday but will begin tommorow the process of cancellation and hope it works.
Nov 11, 2011
Rating
starstarstarstarstar 		scam
by: Anonymous

I ordered free sample and now radialabs informed me of monthly orders i phoned credit card company straight away as i couldn't cancel it have been assured they will not get any money from my account
Nov 11, 2011
Rating
starstarstarstarstar 		SCHAM
by: Anonymous

I also received a order I did not asked for and they took the money on my account without y permission!!!!

Trying to get my money back!!!!!!!!!!!!!!!!
Nov 08, 2011
Rating
starstarstarstarstar 		radialabs!!! sham!!
by: Anonymous

i tried to cancel at the bank but as its off my debit card and not a direct debit they cannot stop it, but can reclaim the money as i have notified them i have tried to contact radialabs to no avail! found this website today and rang the number given! got through straight away, they have now cancelled my account but i have another 69.95 item which was mailed on 4th november. have been given a return and cancellation code and am allowed to return this item but not the package before which arrived whilst i was on holiday....
i took the free trial for this along with Hydroxatone(as apparently they were best when used together!) and had no problem cancelling this one! customs charged me �25.00 for delivery though as they had stated on the packaging its value was �140!! yeah right! fingers crossed thats it all cancelled and hopefully everyone will get through to the usa number other customers have left! thanks for setting this up! hope it stops others loosing �70 a month on rubbish!!
Nov 06, 2011
Rating
starstarstarstarstar 		RadiaLabs facebook page
by: Anonymous

Wow, I left a message on the official website - concerns over my refund and my comments have completely dissappeared - how did that happen??? I was only telling them the truth???? Confused.
Nov 06, 2011
Rating
starstarstarstarstar 		RadiaLabs facebook page
by: Anonymous

Wow, I left a message on the official website - concerns over my refund and my comments have completely dissappeared - how did that happen??? I was only telling them the truth???? Confused.
Nov 04, 2011
Rating
starstarstarstarstar 		radialabs scam facebook page
by: Anonymous

Have made a facebook Radialabs scam page please go and like it and write your comments as I am going to let them know this. Outrageous
Nov 04, 2011
Rating
starstarstarstarstar 		very disappointed facebook let this happen
by: Anonymous

I too have been suckered into this by stupidly not reading the terms and conditions. Ihave had two payments and didn't even realise until today. Hope to block it as it is off my current account. Help!!
Nov 04, 2011
Rating
starstarstarstarstar 		Scam
by: Anonymous

My mum was also suckered into this. She has had 2 payments for £69.95 taken from her credit card in the space of 2 weeks.
The telephone number on the invoice was unobtainable, and after googling radialabs realised it was a scam.
Credit Card now cancelled, and finally got through to Radialabs on 0800 0124256 (USA) she has now received an e mail confirming they have cancelled the subscription.
Lets hope thats the end of it!
Nov 04, 2011
Rating
starstarstarstarstar 		BEWARE!
by: Anonymous

I read the small print and wrote down all the info given on canellation!!!!! What a joke, the phone numbers were 'out of order' after reading comments on this site I contacted my bank... and beware - even if you try and cancel your credit card they can still charge to that account. I eventually rang the number in the USA and gor through immediately, they cancelled my subscription and e.mailed me my cancellation No. Like all others on here I won't be trying anymore trial offers . . TOO RISKY
Hopefully that is the end of it
Nov 04, 2011
Rating
starstarstarstarstar 		They are THIEFS!
by: Anonymous

Don't order anything from radialabs ;they will use your bank informations to steal large amounts of money even if you buy nothing.Today I lost 69.95 euros after I cancelled my account with them.I had to tell my bank to close my credit card to avoid being stealed again.
Nov 03, 2011
Rating
starstarstarstarstar 		A TRUE SCAM AND ANOTHER SCAM THIS COMPANY HAD!
by: Bette

This is the same exact Scam that they had with Super Brite teeth last new under many names. Never do ANY trial offers on the net unless you read the entire small print. TRULY A SCAM! If you have been had, contact your State Attorney General and the Better Brusiness Bureau. Soon they will disband the business and still have your credit card information and still bill you.
Nov 03, 2011
Rating
starstarstarstarstar 		Customer service
by: Anonymous

I have just read all the comments .I recieved the product to day,after reading comments i called the customer service number and canceled any future orders that i have not ordered and do not want.They have assured me i will not have any monies taking out of my bank accout and they have sent e-mail stating this.But to be on the safe side i have also contacted my bank who areware of this company, and getting a new bank card . The bank was very helpful .
Nov 03, 2011
Rating
starstarstarstarstar 		Customer service
by: Anonymous

I have just read all the comments .I recieved the product to day,after reading comments i called the customer service number and canceled any future orders that i have not ordered and do not want.They have assured me i will not have any monies taking out of my bank accout and they have sent e-mail stating this.But to be on the safe side i have also contacted my bank who areware of this company, and getting a new bank card . The bank was very helpful .
Nov 02, 2011
Rating
starstarstarstarstar 		MRS B
by: Anonymous

Hi 'Here's what to do' ... are you still waiting for your refunds - after 30 days??? I am and have taken to emailing barbara regularly as now 2 weeks over due. Now I think they are in breach of their terms and conditions as I have sent the product back with the RMA well within the time scale and have given them details of postal system and tracking number, so I have paid for something that I have sent back - according to their terribly written T&C's. It turns out it really isnt a free trial is it, I assumed I would get the money back for a product I had not received thinking the first product was the free one - OH NO that is so not the case. We all will read the small print very carefully in future - however they are now not playing by the rules for me so am quite happy to say this IS A SCAM.
Nov 02, 2011
Rating
starstarstarstarstar 		adresse de renvoi
by: Anonymous

Bonjour, quelqu'un pourrait-il m'indiquer l'adresse exacte où je puisse renvoyer le produit ?
Je vous remercie
Oct 31, 2011
Rating
starstarstarstarstar 		Here's what to do!
by: Anonymous

I too was conned by these people and panicked when I received my credit card statement today showing 2 payments of £69.95 to Radialabs this month. I immediately phoned my credit card company who were very helpful. They said it was essential that I cancelled my subscription with Radialabs ( still not sure how I acquired one but must be somewhere in the small print!) and put me through to someone in the company. I spoke to them, they cancelled my account and gave me a number to put on any parcel returning products received. They have assured me I will receive a refund within 30 days. I'm unfortunately unable to tell you what number the credit card company used but if you can't get through to them on the number provided ( 08000124256) - I couldn't!- then send them an email. Just before phoning my credit card company, I had sent Radialabs an email asking them to cancel my account and I have just received reply just now confirmimg this has been done.

Good luck!

Oct 28, 2011
Rating
starstarstarstarstar 		Phoned Radialabs
by: Anonymous

I ordered my free trial on Monday 24th, received the sample on 26th, emailed them and also called them today in the States on 001 877 309 3491 to cancel my subscription. They said they had received my email and had already cancelled my subs. They also gave me a ref number for the cancellation. Hope this is of use to some of you.
Oct 28, 2011
Rating
starstarstarstarstar 		not a scam
by: Anonymous

Hi all you silly people, how can it be a scam, before you ordered, all details and payments were agreed by you when you ticked the agree rules. In black and white it said how much money was coming out of your bank account each month. Next time you order anything again ALWAYS read the rules. For all, ring your bank and cancel the card in which you ordered the product. EASY NO MORE MONEY OUT OF YOU BANK ACCOUNT
Oct 28, 2011
Rating
starstarstarstarstar 		radialabs
by: Anonymous

does anybody know how to contact these people because my emails are not going through!!!
Oct 28, 2011
Rating
starstarstarstarstar 		radialabs look out!
by: Gail

Hi to everyone who has been scammed by this Company who has taken most of us for a ride. My Bank Barclays said there was nothing they could do to stop this monthyy amount being taken from my bank and so the only option for me was to close my bank account. if you have got yourself in ths scam and you have given your bank card and not your credit card, close your bank account, it could save you fortune. Also beware, my details have been passed to a company called Dermalgic who have also tken money out of my account....In 4 weeks they have had £200 in total!!! If anyone is up for getting together and going to watchdog with this let me know.
G
Oct 27, 2011
Rating
starstarstarstarstar 		Email address
by: Patricia

info@radialabs.com I sent them 3 emails and finally got a reply cancelling my account. Don't give up, keep emailing.
Oct 27, 2011
Rating
starstarstarstarstar 		Email address
by: Patricia

The email address for this company is: info@radialabs.com
I sent an email on 3 successive days and finally got a reply cancelling my account and the number needed to return the unwanted serum. I cancelled my card and alerted my bank to anymore withdrawels.

Hope this helps.
Oct 27, 2011
Rating
starstarstarstarstar 		sCAM
by: Anonymous

I also had to cancel my bank card to stop them taking more payments, have returned the cream which cost £69.95 and just waiting to see if the money is returned, have asked for a cheque as too scared to give them my bank details! will let you all know the outcome
Oct 27, 2011
Rating
starstarstarstarstar 		New Bank Card
by: STUPID

I also have been caught out with this scam and have now got a new bank card. Has anyone else done this and did it stop them taking anymore money from their account.
Oct 26, 2011
Rating
starstarstarstarstar 		block your bank NOW!!!!!!
by: janetmary

you have got to block all outgoing from your bank,i have had £139.90 taken out, and the same as everyone else you cannot get in touch with them to cancel...i am writting to them asking for my money back and have told them i will be taking legal action if it is not returned to me..i feel so silly that i have been scammed, so i know how you all feel....:-{
Oct 25, 2011
Rating
starstarstarstarstar 		STINKERS
by: jackie p

Can't believe ive been caught out with this scam what stinkers trying to get my money back as we speak and getting in touch with bank to block this scum!! Don't touch Radialabs with a barge pole.
Oct 25, 2011
Rating
starstarstarstarstar 		Radialabs Scam
by: Patricia

The telephone for Radialabs is 0018888043579

The address at Gatwick is:-

Radialabs Returns, Unit2D, Gatwick, Gatwick Gate, Industrial Estate, Low Field,Heath, RH11 OTG, Crawlely,
Oct 25, 2011
Rating
starstarstarstarstar 		Email address
by: So Angry

This is the address I used and got a response back from them info@radialabsdirect.net good luck. Just be careful you are not tied into the 31 days cancellation like I was!
Oct 25, 2011
Rating
starstarstarstarstar 		Dont Do it!
by: Anonymous

Don't ever get taken in to FREE trails, they take your details and keep charging !
Oct 25, 2011
Rating
starstarstarstarstar 		Email address - Please
by: Anonymous

Can anyone give the email address to cancel the order. I have just ordered the "Free Trial" , like most of you I can't believe I fell for this scam.
Oct 24, 2011
Rating
starstarstarstarstar 		scammed
by: Irene

Still waiting for my money back. how are they getting away with it? Still scamming new people daily, where are the fraud squad, watchdog and trading standards. Perhaps £145.95 is small fry to them, massive amount to us pensioners. going to be a really cold winter for us. they claim they have refunded my money,TESCO bank says no they haven't, they have been of no help ,even admitted to me yesterday that " they have had hundreds of calls",but do absolutely nothing about it,be different if we owed tesco money.
Really had enough of these scammers.
Oct 21, 2011
Rating
starstarstarstarstar 		RADIALABS...SUCK
by: janetmary

Hi everyone like me that have been scammed!!!!!! but I had the £69.95 taken out...So went online to my bank they have blocked my account so they will not beable to get anymore money from me and sending a new card...They can not get my money back for me for 30 days but they will get the money from them...So get in touch with your bank NOW.....good luck al of you and never again will I give my band details for postage!
Oct 21, 2011
Rating
starstarstarstarstar 		RADIALABS...SUCK
by: janetmary

Hi everyone like me have been scammed!!!!!! but I had the £69.9 taken out...So went online to my bank they have blocked my account so they will not beable to get anymore money from me and sending a new card...They can not get my money back for me for 30 days but they will get the money from them...So get in touch with your bank NOW.....good luck al of you and never again will I give my band details for postage!
Oct 20, 2011
Rating
starstarstarstarstar 		Radialabs E-Mail
by: Yvond

Radiolabs e-mail address is: INFO@RADIALABS.COM
Oct 19, 2011
Rating
starstarstarstarstar 		NEED THEIR EMAIL ADDRESS
by: Anonymous

PLEASE CAN SOMEONE SEND ME THEIR EMAIL ADDRESS FROM THEIR CANCELATION
teazlec@live.co.uk
Oct 19, 2011
Rating
starstarstarstarstar 		Relieved
by: Anonymous

Thank goodness for this web page. I too sent for this cream on the 7th October and received it on the 17th October. I realised it was a scam when I read on the paperwork that came with it "Remember: Call Radialabs Customer Support Consultants before attempting to contact an outside source including your credit card company." Right!!! Thank goodness I read all these comments. Fortunately I got in quickly and managed to speak to someone on the 0018888043579 number in the USA after realising that the English numbers were unobtainable after ringing several times. They then sent me a cancellation e-mail with a cancellation number. Hopefully that will be the end of it and I am lucky I have only had 5.95 taken out of my account. Have learnt my lesson!! Will check the small print from now on.
Oct 18, 2011
Rating
starstarstarstarstar 		Still waiting
by: Mrs B

Well.... its now over 30 days and no refunds!!! Have emailed them to ask where my refunds are as Item sent back in plenty of time. Just hoping they are working through their HUGE backlog????
Oct 17, 2011
Rating
starstarstarstarstar 		Radialabs scam
by: Anonymous

Have just go through to the US number that was given and have got a cancellation no plus sosmething called an rma number that has to go on the envelope as the address is in Crawley am going to send it special d tomorrow and see if my account gets credited, not holding my breath.
Oct 15, 2011
Rating
starstarstarstarstar 		THE PHONE NUMBER
by: "Mickey&Mouse game" mrs.B S

Hi there,still with all of you...
To lady who need The number:
0018773093491,but be ready to "sit"on phone,don't give up,and GOOD LUCK
Oct 14, 2011
Rating
starstarstarstarstar 		Phone number
by: Anonymous

Can the lady who managed to find the phone number to speak to someone about cancelling, please let me know what it is?

Many thanks
Oct 14, 2011
Rating
starstarstarstarstar 		Me too!
by: Anonymous

Ordered the free trial for £5.95 and received it on the 30th September. Checked my bank account on 13th October and realised £69.95 had been taken. Immediately stopped by debit card so no other money could be taken. The number in Crawley is unavailable so rang the USA number on this website. The lady explained that the £5.95 was for shipping and the cream that I already had received (the supposedly free trial!) was actually £69.95. I got a cancellation number and I am returning it today in the hope of getting a refund, but not holding my breath. She did confirm that nother £69.95 was due to be taken from my account in 6 days and that my 30 days refund is due to expire on the 19th October so the parcel must be returned by then. In my reckoning that is not 30 days! Beware everyone do not order
Oct 10, 2011
Rating
starstarstarstarstar 		a big rip off
by: Anonymous

I to have gotten scammed by radilabs. for 74.95 dollars. again they said that a free sample for 5.95 s&h. next thing I new they had taken $74.95 out of my account . contacted radilabs they told me to send back the product which I did now they are saying they didn,t get it. and they couldn,t give back my money until they get it. they did give me a cancelation number. also they said if I could prove that I sent it then they would give back my money. which I do have receit from post office that I sent It. any way there should be a way that we all could bring suit against these people and not only shut them down but make them pay for suffering for what they did to all of us.
Oct 09, 2011
Rating
starstarstarstarstar 		Just in time
by: Anonymous

Ordered free sample from Radialabs on the 5 Oct,
received email back on the 8 Oct confirming order
& delivery within the next few days.At this point
was not aware of any problems but decided just through interest to look at the Radialabs web site.Saw the scam comments & panicked,went to the
bank (Halifax) explained problem & they cancelled
debit card immediately.
Radialabs had taken the £5.99 only & cannot take any more.Many thanks to all who reported problems
which enabled me to act swiftly,& with the debit
card being cancelled do not even have the bother
cntacting Radialabs.
Oct 08, 2011
Rating
starstarstarstar 		SCAM SCAM SCAM
by: Anonymous

Don't get sucked into taking a trial of this product. They are a scam set up. You will get your first bottle for £5 as a taster, and then you will receive a further bottle which you didn't order. Buy the time you think 'why have they sent me this' they have taken £70 out of your bank. Read the reviews and scam reports please and don't get involved.

Oh and by the way the product is rubbish - you might as well slap a bit of wallpaper paste on your face.
Oct 08, 2011
Rating
starstarstarstarstar 		RIP OFF BEWARE
by: Anonymous

On July 2 i saw a cream on a free trial basis and thought why not try, postage and packaging was 5.95 i thought why not, NO cream came kept sending emails where is the cream, and every time it was the same answer the cream will be with me by the end of the week. Then to my shock and dismay 69.95 was taken from my bank account after 3mths,i have since contacted the bank and they have now cancelled my card and i have since heard from radialabs they have cancelled my account and i will be credited back the 69.95 within 30 days and has given me a cancellation number. I hope to get my money back but please don't get taken in as it is a total 100% SCAM, GOOD LUCK EVERY1.
Oct 07, 2011
Rating
starstarstarstarstar 		Yet another sucker
by: Gullible

I also fell for this scam back in June.I contacted my bank(Barclays)to be told it was no use in cancelling my card as they could still take the money.I was told they would cancel my continous payments but it would take 31 days to take effort.I tried contacting Radialabs via phone, which turned out to be a switchcard no & emails to no avail. I have now had £350.00 taken from my account. Tonight I finally managed to speak to Paula on the 0018773093491 no. They denied ever hearing from me or the bank but she did send me a cancellation email & no but won't refund the parcels which were returned saying it was after 30 days although they were returned within the week. She did say they would refund the lastest parcel which i'm sending back so everything crossed i hope that will be the end of this scam. I can't believe they can get away with this...............
Oct 07, 2011
Rating
starstarstarstarstar 		Radialabs scam
by: helen - norfolk

Hi quick post - I checked my email and there is an email from info@radialabs.direct.net cancelling my order and giving me the cancellation no - also proving another tel no which is 0800 012 4256
I am crossing my fingers that this is finished
good luck anyone else try ringing them at 6.20pm time keep trying and make sure you cancel your card!
Oct 07, 2011
Rating
starstarstarstarstar 		Radialabs scam
by: helen - norfolk

I too sent off for the trial cream - and the £5.95 payment was took from my account as agreed - when i received the cream the del note said 'subscription' so i emailed said address and cancelled - i then looked up Radialabs to see the word 'scam' come up which in hindsight.... i managed to get a tel no (001-888 8043579) USA - answering machine - so rang my bank HSBC, first I was told nothing I could do about it wait until its fraud - but I rang back and explained that it was possibly a scam - they cancelled my debit card so the security no wont go through if they try and take anymore payments - the next day (friday)i rang at 6.20pm uk time and got the answer machine message first but then someone picked up - i explained I didn't want anymore payments to be taken/no more cream/ and subscription to be cancelled - they agreed and gave me a cancellation no and verified my email address and i asked them to send me an email to confirm this was being cancelled - I also took the operators name.
I am hopeful I have done enough to get this stopped - I received the cream 2 days after initial amount was taken from my account - I think you have to act quickly and get your card stopped - good luck to anyone else - try them on that no and around teatime and wait to see if they pick up one or two phone calls to usa is better than losing ££££s out of your account.
I will def do research first and not after the event!!! I will keep you posted
Oct 07, 2011
Rating
starstarstarstarstar 		scammed by radialabs
by: sharon conway

i seen the advert for radialblabs trial ,1 off payment off £7 something , to my despair i have just fond out today they have taken in total in a month £193.00 out off my account .....i have rang my bank to cancel and try to get a refund .....please ring your bank now ..... as radialabs take different ammounts out within so many days off each other ....i had 3 lots took out in sept... i have tryed 2 email addresses and none off them work .... :lisaf@capsolytions.com and info@radialabsdirect.net. can any1 help with a correct email address !!!!! this company needs to be stopped ........
Oct 06, 2011
Rating
starstarstarstarstar 		radialabs info
by: another sucker

I have got these two email addresses:lisaf@capsolytions.com
and info@radialabsdirect.net.
Replies have offered a refund if product is returned used or unused within 30 days.
Am off to post them back now. Will let you know outcome.
Oct 05, 2011
Rating
starstarstarstarstar 		addition to below post
by: florence the cat

Sorry all I missed the last bit of the phone number.

Should be 0018773093491.

Flo
Oct 05, 2011
Rating
starstarstarstarstar 		i got immediate response with this phone number
by: florence the cat

Hi all,

I also fell for this in a fit of age related weakness about an hour ago. My computer blanked after I gave my card details so I immediately got suspicious and started trying to cancel. I tried the number on the confirmation email they sent and it cut out. I then tried emailing and it bounced back. (sound familiar!) I then phoned 001877309349 and managed to get an actual person on the line (who was very helpful - I have to admit) and then a confirmation email with cancellation number. I know its a USA number for those cash strapped but may be worth a bash. Will let you know if I see any activity on my account in the next few weeks.

Good Luck
Florence
London, UK

Oct 04, 2011
Rating
starstarstarstarstar 		Thank you
by: Anonymous

Thank you to all the people who have put this information on this site
I to was conned into this trap and with the help of all the information here .phone numbers /addresses and telling me what I need to do I was able to stop this quickly and get my money back .My bank was no help what so ever
they just wanted to cancel my credit card but could not stop money being taken out of my account
So thank you again to you all
Oct 04, 2011
Rating
starstarstarstarstar 		scammed call your bank
by: kt

also been scammed. gave details hydrox, but not radialabs, emailed and received no reply. Spoke to Bank very helpful canceled card and waiting for fraud refund.

Oct 03, 2011
Rating
starstarstarstarstar 		ANGRY!!!!
by: Anonymous

I am sooooo angry,im on benefits as im disabled and thought i would treat myself to Radialabs,big mistake!!!The product didnt even arrive and ive had £69 taken twice out of my bank account,so not fair.Please if anyone else decides to get this product just stay clear!!
Oct 03, 2011
Rating
starstarstarstarstar 		ANGRY!!!!
by: Anonymous

I am sooooo angry,im on benefits as im disabled and thought i would treat myself to Radialabs,big mistake!!!The product didnt even arrive and ive had £69 taken twice out of my bank account,so not fair.Please if anyone else decides to get this product just stay clear!!
Oct 01, 2011
Rating
starstarstarstarstar 		Radialabs scam
by: Sheila B CAMBRIDGE

I cancelled my card and got in touch with the company thanks to the number left by Jeff E GB. Thanks Jeff. They said they will refund. watch this space
Sep 30, 2011
Rating
starstarstarstarstar 		radilabs face cream
by: Anonymousgf

I received form from fraud to fill but don't seem to have a policy number required.Can anyone help
Sep 30, 2011
Rating
starstarstarstarstar 		radialabs
by: Anonymous

I stopped my card., immediately .I would not touch them with a barge pole.
Sep 29, 2011
Rating
starstarstarstarstar 		radialabs and the bank
by: Anonymous

I have just found out today that I have been a victim of this scan. Having contacted my bank Halifax I found them most unhelpful. It would seem that they can do nothing as I paid for the trial of the above by debit card they are unable to stop this company claiming their fee despite my asking to cancel the card they can still claim from my account. Send the company an e mail Halifax would then want a copy. I can't copy them into the e mail, get a copy and said it to us!!! I feel I have been ripped off twice.
Sep 29, 2011
Rating
starstarstarstarstar 		STOP MOANING -DO SOMETHING
by: "Mickey&Mouse game" mrs.B S

Glad to see that someone start to think and actualy DO something(lady of 77-good 4you)As long The Action Fraud recieving calls,names,lots of "victims",it will start "to rolling",as you said.
So,all of you:
1-PICK UP THE PHONE AND DIAL:0300 1232040
2-DO THE SAME,and CALL CONSUMER DIRECT: 08454040506
3-TELL THEM YOUR STORY,

4-STOP MOANING,AND DO SOMETHING WHAT BE MUCH BETTER;
BETTER MAKE THEM TO MOANING,EVEN SCREAMING(BE GOOD)
Regards,and good luck to all.I'm still here to help you TO "PUT THEM DOWN"I found LOTS OF THINGS WHICH STINKING ANDI'm ready to start digging.Who is with me?????
Sep 29, 2011
Rating
starstarstarstarstar 		Relieved that I am not alone
by: Anonymous


Have just discovered that I have been defrauded of £139.90.Contacted my card people who have kindly suspended the £139.90 and advised me to write to them with all the details. I then rang the fraud squad and they advised ringing my local police which I did. They gave me a web site :- www.actionfraud.org.uk These wicked people should be stopped but I'm afraid it is up to us to start the ball rolling. If I can do it, so can you ---I am nearly 77years old and I don't need this hassle.I wish you all sucess.
Sep 28, 2011
Rating
starstarstarstarstar 		robbed
by: Anonymous

how do you get your money back i thought a mistake kept sending creams i used to think i was an intelligent woman £300 taken from my card they came one after another didnt stop my card in time i am shattered how can we all be refunded any ideas ??
Sep 28, 2011
Rating
starstarstarstarstar 		robbers of innocent people
by: Anonymous

can someone please tell me how to get hold of these robbing bastards.ive tried emailing but emails keeps coming back and ive phoned at 12.14 today was held on for 15 mins then a message came on saying office clossed.but the openining times are 7 till 9.please help me.help help help.i just need a cancellation number so they cant take no money out of my bank anymore.
Sep 26, 2011
Rating
starstarstarstarstar 		The photos
by: Anonymous

The 2 photos on the advert are the same photo. They are not 15 days apart. They are another face or/and photoshop enhanced. Look at them closely!!!
Sep 23, 2011
Rating
starstarstarstarstar 		LET'S WORK TOGETHER -to put them "down"
by: "Mickey&Mouse game" mrs.B S

Hi to every single victim,and fighter against these scummers.As you know from my letters(13.Sept.)I got my money,but I'm still here with all of you :to support,and if I can to put those "rippers"behind the bars or at liest on World wide front pages SCAM CASE.So,just days ago got letter from FRAUD-dep.and was ask to help with thise case.WHAT THEY NEED:all full names of victims(please do that,or send me your names I will do)It IS TIME TO STOP them.It's NOT enough just talk...-TURN THE PHONE of FRAUD (they NEED as many cases and facts to start anything)
About Facebook...this is Not news,they are all over the placeSometimes they use DIFERENT name of comp>diferent name of goods (same "free trial and price)Got some VERY INTERESTING ADRESSES,with ONE NAME,ONE ADRESS,and 3-4 DIFERENT COMPANIES;1-export-imp;2-renting vans,deliveries;3-fast prof.help - refund your losses...Ironic Isn't it????And it is on adress typed on bottom of tiny little bottle I got and have been ripped off.So don't be naive:get in touch and we will TOGETHER SHUT AND PUT THEM DOWN
WE ARE ALL TOGETHER no metter got money back or not!!!!!!!!!!
Sep 23, 2011
Rating
starstarstarstarstar 		Did everyone see the add on facebook?
by: Mrs B

I am just wondering if we all clicked on the add on facebook for this free trial and if so has anyone seen the advert since, have been tempted to post something on facebook aswell but not sure what and if facebook would allow it?? I am waiting for my refunds... item sent back on 8th september so another two weeks before I see anything (if anything) in my bank. The other free item which you were meant to purchase to maximise the wrinkle reduction - Hydroaxtone refunded me straight away. Will update if I am successful. Just keep emailing all the contacts seen below, seems to be the best way forward...
lisaf@cap1solutions.com and info@radialabsdirect.net
Sep 23, 2011
Rating
starstarstarstarstar 		How I got my money back...
by: CMW

I had to call on behalf of my mum as she's learning impaired. Here's what I did to get a full refund and prevent any further charges being taken.

1. Phone your bank
2. Say you've been getting unauthorised charges
3. They will put you through to the fraud department
4. Explain you have no idea who or what this company is but they keep taking money and you don't know how to stop it
5. They will cancel your card and send you a new one (no further charges can be taken)
6. They will send you a declaration to sign and send back, stating you have had no dealings with this company and have no knowledge of these transactions
7. You will receive a full refund for all amounts taken from your bank

This is not really *legal* as you're obviously lying but what they're doing shouldn't be legal either. This is the simplest way of getting your money back unless you want to keep calling the company in the US, which has had limited success for some people (and a lot of stress for others). As I said, my mother is learning impaired and was taken advantage of in this situation so I have no gripe in bending the law. Do NOT let your bank know that you signed up for any kind of trial, received any kind of product or even know who this company is.

If this works for you, please paste it and help others out. It's disgusting what this company is doing and I'm shocked at how long they've managed to avoid legal proceedings.
Sep 22, 2011
Rating
starstarstarstarstar 		Radialabs CRAP
by: Anonymous

Also got duped by this company.PLEASE ,PLEASE DON'T ANYONE ELSE. FALL FOR THIS SCAM I'm down over £200 Theiving gist,
Sep 22, 2011
Rating
starstarstarstarstar 		Radialabs CRAP
by: Anonymous

Also got duped by this company.PLEASE ,PLEASE DON'T ANYONE ELSE. FALL FOR THIS SCAM I'm down over £200 Theiving gist,
Sep 21, 2011
Rating
starstarstarstarstar 		RADIALABS
by: LYNNE

HAVE AN E-MAIL ADDRESS IF ANYONE IS INTERESTED AS I HAVE BEEN CONNED LIKE EVERYONE ELSE.

INFO@RADIALABSDIRECT.NET

GOOD LUCK
Sep 21, 2011
Rating
starstarstarstarstar 		Radialabs
by: Jeff E GB

Hi Me again I have just called America time 21.53 and spoke to a Paula who has agreed to refund my credit card to the sum of £5.95 and £69.95. She gave me a number and told me to send back my product to the following address. Radialabs Returns Unit 2D, Gatwick Gate Industrial Estate, Lowfield Heath, Crawley. RH11 0TG. The number to call is 001-888-804-3579. She said the money will be credited back within 30 days. I will up date if i get my money back. I hope this info is helpful and good luck.
Sep 21, 2011
Rating
starstarstarstarstar 		Total Rip off
by: Jeff E GB

Yep me to ordered this for my wife (opps) Radilabs took the payment 30 days before the product turned up then another 14 days after Hydroxatone just as bad, and Yes Tesco Credit card said they wood send me a form (still waiting) only way to stop it is to cancel your credit card. This scam must be stopped.
Sep 21, 2011
Rating
starstarstarstarstar 		retired
by: Anonymous

£210 taken from my account i no longer have a salary i feel that is a lot of money to lose so angry with myself and i still have my wrinkles will watch messages re money back will try the fraud squad aaarrrhhh
Sep 21, 2011
Rating
starstarstarstarstar 		scammed
by: Irene

Hi.me again.eventually after telling Radialabs that I was contacting Trading standards(which I did) and Watchdog (which I also did), then the fraud squad (which was next),I received an email from these scammers.This was after 10 emails,and 6 calls to America ( all automated reply, office closed even though it was during their office hours )Barbara sent me terms and conditions of the so called free trial sample(which I NEVER RECEIVED),but an RMA number at last to return two unwanted unauthorised creams. I immediatedly sent them to Gatwick address by post office special delivery cost £5.90. I have received one refund of £69.95, hope to receive the rest. I have to say Tesco credit card are absolute rubbish, they knew all about this scam but were no help at all, they took 10 days to send me a form to fill in so as monitor any further robbery from me, as soon as this is sorted , bye bye. What a lesson we have learned, read all small print, trust no one. thanks to everyone who took the time to record their experience and their advice,because without this we would continue to be robbed by this unscrupulous, dishonest. disreputable, scamming, so and sos. all the best to you all, don't give up.will let you know if I GET THE REST OF MY MONEY BACK.
Sep 20, 2011
Rating
starstarstarstarstar 		Radialabssketch
by: Anonymous

Happened to me to. Sent a message to www.radialabsdirect.net this afternoon, and have just received a reply with a cancellation number. Lets hope this works.
Sep 19, 2011
Rating
starstarstarstarstar 		e-mail
by: Anonymous

lisaf@cap1soluctions.com....good luck!!
Sep 19, 2011
Rating
starstarstarstarstar 		Also been had!
by: Anonymous

Exactly the same problem as previous comments.

How the Hell can I stop them taking any more money!!!

Never click on the Adverts on Facebook!!!!
Sep 17, 2011
Rating
starstarstarstarstar 		Hydroxatone and Radiallabs are THIEVES, CRIMINALS, MAFIA, ROBBERS
by: Nada

I too just have found out that these Hydroxatone and Radiallabs CRIMINALS, MAFIA, ROBBERS... STOLEN $69 i.e. £45 from my account for their fraud 'products' that I have NOT received, and do NOT want it. Only I have received is that £5.95 trial shit and not that one ‘step 2’ of £1.95. Have called my bank, Barclays Bank, to cancel and block Hydroxatone and Radiallabs to access my account.
It was very, very, very STUPID decision. Usually I am smart and careful with ordering anything over Internet. Don’t know what has happened this time.
I hope that my bank will do something about it.
Sep 17, 2011
Rating
starstarstarstarstar 		Be Aware..Don't give Bank details over!!!
by: Anonymous

Using your card this way I've been told is giving them accesses to your account anytime they want as it's not a direct debit and no contract been made just a direct line to your money,most of us has had to learn the hard way Just hope future customers read this before they hand over their bank details.
Sep 17, 2011
Rating
starstarstarstarstar 		update & success
by: Anonymous

I E-mailed my story on here on Sept 12, after 6 E-mail & several phone calls with no luck of getting through, I came back on to this site and got another Mail address and fort I would give it another shot,I basicley typed that I had all the E-mails I sent & phone calls logged & that It was fraudulent taking money from my account & I was getting legal advice expecting it to not get through I was so shocked when I received an E-mail from them, the same Barbara I had E-Mailed before without any success, E-Mail read as an apology and refunded the 2 payments taken & it could take up to 30days, I thought yeh, just enough time to take anther payment so today I went to my bank and there was two payments of £69.95,surprise to me and the bank person that was dealing with my account..my account is now closed..I hope this story can help some one out there so here's the E-mail I got through with Good Luck!!! perhaps if it has helped some one that you could pass your success on..lisaf@cap1solutions.com
Sep 17, 2011
Rating
starstarstarstarstar 		Radialabs scam
by: Anonymous

This is absolutely disgusting how this company can rip people off like this.I myself am in exactly the same position as you people.I ordered some cream for the price of 5.95 only to have 2 lots of 69.95 taken from my credit card.How on earth can this company get away with it.We all need to stick together and get them taken off the internet so no other innocent people have to put up with what we have !!!!
Sep 15, 2011
Rating
starstarstarstarstar 		RADIAL-SCAMS
by: Anonymous

Yes I am another idiot that fell for this scam - sent for FREE sample of this product for £5.95, then relised my bank ccounthd been ROBBED of £69.95. Put it down to experience, then another product arrived unsolicited another £69.95 stolen from my account, to stop this happening again and as I cannot get a reponse from phone or email on the avice of my bank have had to have debit card cancelled. The bank will send forms to fill in to try to get money back but I don't think there is much chance of that. In future chech the internet for scams BEFORE I send for anything.
Sep 14, 2011
Rating
starstarstarstarstar 		Radialabs scam
by: Julie GB

Well after reading through other peoples comments I can only add that we've been had. It's now 11.20pm, 14/09/11 and I have just finished a conversation with a lovely young lady called Britney in the USA who advised me that I will be receiving a full refund for the first product that I have not yet received since placing an order for a trial offer with Radialabs in July, all well and good but like most of you I have had the initial shipping fee taken out of my account + 2 payments of £69.95. Britney was very polite & courteous but did tell me that my postal code was incorrect and this is why there was a delay with my products, but at the same time she did confirm that she had my correct e-mail address? which slightly confused me as they could've e-mailed for confirmation of my details? Since July there has been a second shipment that I haven't received and I have to wait until around 19th Sept to see if it arrives, if not I must contact them again to inform them (incurring telephone costs again - USA). If it does arrive I can return it to Unit 2, D Gate Industrial Estate, Lowfield Heath, Crawley, RH11 0TG, along with the RMA No that she gave me over the phone (You must get this). I also contacted my c/card co: and they advised to try to contact the company first and gather details before contacting the c/card fraud dept, which I have but will still be contacting the fraud dept tomorrow for advice. Watch this space, log everything that you do and hopefully we'll all receive the monies back that we naively spent at the time of initial purchase. Thank you to all the posts on here, they opened my eyes and I hope mine will help someone else - This is the correct no for Radialabs USA 001-888-804-3579. Good luck! I know I need it.
Sep 14, 2011
Rating
starstarstarstarstar 		Radialabs scam
by: Anonymous

Yes, I've been duped too to the tune of about £350.00 - my bank says they can't refund my money as giving your card details is the same as a signature of consent, so technically what Radialabs is doing is legal. I disagree and might have to dispute this with them when I've got over the shock a bit. The bank said all they can do is stop the accounts which could take 31 days. A lesson learnt the hard way. Thanks to the phone number on this page I was able to contact Radialabs to cancel, there is no other way to contact them - even then it was very difficult, the call took about 10 minutes as they claimed it was a bad line and kept passing me over to different people. What a horrible experience, my hard earned money being stolen like this.
Sep 14, 2011
Rating
starstarstarstarstar 		double payments
by: Anonymous

I have been charged £69.95 and within 12days been charged another £69.95 with no serum..please do not think you have 30days before they can take another payment as I have found out..take action as soon as possible.
Sep 14, 2011
Rating
starstarstarstarstar 		DUPED BUT MONEY BACK
by: Anonymous

I am pleased to say that I got my money back after being charged for two tubes. However a third tube arrived and once again I phoned the fraud department of my credit card company. They were so helpful. Once again they put me through to Radialabs in America and I spoke to someone who said that they would not charge me and that I did not need to return the cream. My credit card company helped me all the way and I am so grateful to them. All my money, except for samples, has been returned and that is ok. I do so hope that all of you get your money back. Please do not give up. I still worry when I check my credit card statement, but so far I haven't been charged again.
Good luck everyone. Don't give up.
Sep 14, 2011
Rating
starstarstarstarstar 		DUPED BUT MONEY BACK
by: Anonymous

I am pleased to say that I got my money back after being charged for two tubes. However a third tube arrived and once again I phoned the fraud department of my credit card company. They were so helpful. Once again they put me through to Radialabs in America and I spoke to someone who said that they would not charge me and that I did not need to return the cream. My credit card company helped me all the way and I am so grateful to them. All my money, except for samples, has been returned and that is ok. I do so hope that all of you get your money back. Please do not give up. I still worry when I check my credit card statement, but so far I haven't been charged again.
Good luck everyone. Don't give up.
Sep 14, 2011
Rating
starstarstarstarstar 		DUPED BUT MONEY BACK
by: Anonymous

I am pleased to say that I got my money back after being charged for two tubes. However a third tube arrived and once again I phoned the fraud department of my credit card company. They were so helpful. Once again they put me through to Radialabs in America and I spoke to someone who said that they would not charge me and that I did not need to return the cream. My credit card company helped me all the way and I am so grateful to them. All my money, except for samples, has been returned and that is ok. I do so hope that all of you get your money back. Please do not give up. I still worry when I check my credit card statement, but so far I haven't been charged again.
Good luck everyone. Don't give up.
Sep 13, 2011
Rating
starstarstarstarstar 		good luck !!
by: Anonymous

the trouble of hoping and waiting for a refund means leaving your account open for them to take another payment..what's to stop them!! all they have to say is that there is no record of you contacting them..they are Fraudsters and a large company and good at it..I do hope the people that have managed to get through get all their money back..just be careful they don't take more.
Sep 13, 2011
Rating
starstarstarstarstar 		How to contact Radialabs
by: Anonymous

We too have been caught out. None of the advertised numbers connect or connect to an out of office answering service. We have had the same experience:
1. Trial paid for
2. Product does not arrive
3. Agree an extension to the trial from when the product arrives
4. Trial product arrives
5. Discover two additional charges against our credit card.

Email now bounce and telephone numbers do not work in the UK. HOWEVER the number below does work and puts you through to their customer service in the USA (5 hours behind UK). I spoke with several people and they have emailed confirmation that the trial has been cancelled and confirmed verbally that they would refund ALL of the charges. I am waiting to see if they refund. The number to call from the UK is 0018888043579.

Good luck.
Sep 13, 2011
Rating
starstarstarstarstar 		"mickey-Mouse"game
by: Anonymous

Me again,
Have to ADD:before all,you have to send first email to cancel your order,to get NUMBER OF CANCELLATION WITH RMA-number,THAN WITH NUMBER ON AND IN THE PAK.go to post and sendSPECIAL DELIVERY.Enside put your note(with all numbers encluded)note in that you want reffund of money ASAP.
GOOD LUCK TO ALL
Sep 13, 2011
Rating
starstarstarstarstar 		"Mickey&Mouse"game
by: Anonymous

Don't need to say that I'm "from The Club",so I'll get to the point and facts:If you see money i s GONNE:1-Send emediately Email :to info@radialabs.com
2-Call your Bank and tell whole story
3-Call Consumer Direct:tell 084540506(tell whole story-they are very helpful)
4-Call "ACTION FRAUD"(TELL:0300 123204)Also as b-fore -say your story.Be prepare to have all documented front of you("company"adresses,phone numb>,dates of dlivery(first ,sec....)dates of sent e-mails.
5-BE AWARE that "radial."TOO READ THIS PAGE!
6-send another e-mail to "R" with ALL WHAT YOU DONE(but Not before-b'cose you will get "lighter"for ANOTHER £69.95
GOOD LUCK TO EVERYONE(I got my money,but still checking my acc._JUST TO BE SURE!!!!
Sep 12, 2011
Rating
starstarstarstarstar 		Not quite a refund
by: Anonymous

So despite being promised a full refund (they took two full payments of £69.95 plus the trial £5.95) they have today returned £69.95. So while good it's not what they confirmed and I am still out of pocket. If they do this with everyone then their litlle scam is earning them a fortune and worst of all they seem to be getting away scott free!
Sep 12, 2011
Rating
starstarstarstarstar 		this must come under fraud
by: Anonymous

after reading these E-Mails and the amount of people share the same experience they must contact Crime Stoppers on 0800 555 111..or their local police..this can not continue this company has alot to answer for.
Sep 12, 2011
Rating
starstarstarstarstar 		FRAUD
by: Anonymous

Hi I also purchased a free trail but after about a month I hadn't heard from them so I E-mail them & they got back to me saying there was a backlog & that I will receive the product soon and they will do the dates from when I receive it rather a month ago..I wasn't sure what they meant by that so I tried to E-Mail them again with the same E-mail I used before. I found out that my E-Mails wouldn't go through so I tried the phone numbers but nothing..because I got through before I just thought it was my end anyway the other day the postman arrived & I signed for this parcel when I opened it there was another bottle with no invoice or anything so I thought they must have sent me another free sample by mistake..tried getting hold of them again and nothing then went on the lap top & found this sight I then went straight to the bank and they had taken £69.95 the bank phoned the bank fraud people and explained what had happened and they wasn't interested. I'm not sure if the police would look in to it but this company must be ripping of millions of people all over the world..I think the only way to stop it is to cancel your bank account.
Sep 12, 2011
Rating
starstarstarstarstar 		I feel like an idiot!!
by: Anonymous

I also was gullable enough to sign up for this and obviously also missed the "very" fine print. I never received the original "Trial" product and thought the item I received some 7 weeks order the trial was just that. Until I got my credit card statement to find that I'd been billed £69.95. I called the credit card company and they said there was nothing they could do as I had signed up for the direct debit. Eventually they agreed to send me a disputed transaction form. In the meantime, I found these posts. I have just called 001 877 309 3491 (at 4:30 pm). I spoke to someone called Lisa and she gave me two RMA numbers as I have just received another supply for which I have been charged another £69.95. She said that I should have cancelled the trial within 14 days of the order, apparently the trial starts from the date of the order. I explained to her that this was ridiculous and asked her to explain how you could trial something you hadn't received. Because of this she said she would immediately credit back £69.95 with the other amounts being credited back once the items are returned. I will update this post if, and when, I received anything back. I will be sending a complaint about this company to the Which magazine.
Sep 10, 2011
Rating
starstarstarstarstar 		another disgruntled customer
by: Anonymous

Hi, I also purchased the free trial and got charged two lots of £66.95 before realising. I emailed the email addresses mentioned a little way below and the website contact us and my bank. I now believe I have cancelled the contracts and have sent the one item I did receive back today to Crawley - you need an RMA number which Barbara did email to me as I mentioned I couldnt get through on the UK number. Fingers crossed.
Sep 08, 2011
Rating
starstarstarstarstar 		So angry again
by: Anonymous

Hi my bank is Barclays also, however they said if I cancelled my card it would make no difference as they would pay and I would own Barclays the money instead. I spoke to someone on Friday at Barclays who said they would send notice however when I rang them again yesterday she said that it wasnt done no apology or anthing so have lost 5 days out of the 31 days because of them ....they have been so insensitive thinking about leaving them after 26 years of being with them! Will keep you updated on proceedings with Radialabs as still trying to sort. Going to bank again today as paranoid now!
Sep 08, 2011
Rating
starstarstarstarstar 		contacting radialabs
by: Lynda P

I got caught out too! Received my free sample a few days ago,which I was charged just over 5pounds for, got my bank statement today and found 2 payments for 69 pounda have been deducted for something I don't want and have not received!! Have tried phoning the 0800 number but am informed "This number has not yet been provisioned (?) please contact your service adviser." Have sent an email to radialabs customer sevice team so am awaiting a reply.
In the meantime I have contacted my bank (Barclays) who will be sending them a notice of cancellation, unfortunately it wont come into effect for 31 days, so have cancelled my debit card in the hope that no more unauthorised payments will be deducted!!
Sep 07, 2011
Rating
starstarstarstarstar 		con
by: Anonymous

Ihave canceled my bank account because i did not autherise payments that had been taken,i just wanted the trial so why would i give them permission to take money for the full course when i had'nt even tried the product,im furious that they could do that,i would send it back but have no address to do so,its catch 22
Sep 07, 2011
Rating
starstarstarstarstar 		You live and learn
by: Anonymous

It's a lesson to us all to read the small print - I never do, but I will in future. I too had to ring the States. It took a long time to sort out and the cost of the phone call was probably most of the refund, but they were v. helpful, happy to cancel, and I ended up feeling less ripped off (just cross with myself for not being careful.
Sep 06, 2011
Rating
starstarstarstarstar 		Update to Aug 25th Posts
by: Alicia

Have just checked my bank account and I have found I have been REFUNDED!!!!! The full amount! Yaaayyy! This (if you haven't read previous post) was after ringing the America number (because there was no ringing tone on the 0800 number) and receiving confirmation of account cancellation and refund emails. Never did receive a phone call back from the Bushey Heath address where the company is registered in the UK. Result nonetheless!
Sep 06, 2011
Rating
starstarstarstarstar 		radialabs result
by: Anonymous

Just got through on the 0800 number at 2100 hours. Spoke with customer services who were very helpful. Gave me the address at gatwick to post the cream back out to and stated that once received they would credit my account within 30 days of its receipt. Wait and see what happens.
Sep 06, 2011
Rating
starstarstarstarstar 		Scam
by: Anonymous

Just called the US to complain about them having taken the £5.95 and 2 payments of £69.95 (Marks and Spencer credit card said they couldnt help because I had signed up for the trial and there was nothing they could do to stop any further payments being taken). RLS were initially very unhelpful despite me confirming that I had cancelled which they of course disputed because they had not given me an RMA number which they said I should know I needed! In the end they grudgingly said they would send a refund if I shipped the trial bottle to them. I suspect it will not be for the full amount. Would appear they are becoming less helpful now they have lots of complaints and demands for refunds. And as for marks and spencer, yes I will be canceling my card with them due to their unhelpful attitude. This whole experience has been awful and I will be very wary in future - just hope I get some money back but.............
Sep 06, 2011
Rating
starstarstarstarstar 		You Have helped me!
by: Anonymous

Thanks for all the information. Yesterday I sent e-.mails to:. lisaf@cap1solutions.com,info@radialabsdirect.net and the contact us page on their website, asking for info about how to return a unwanted and unordered product. Today I had 3 e-mails back from them with a cancellation and saying I had been credited with £69.95 but it would take up to 30 days. Hopefully this is the end of the matter but am sure I wouldn't have been successful without all the info you guys took the trouble to put out.
Thanks.
p.s. They don't seem bothered about getting the cream back! I wonder why!
Sep 06, 2011
Rating
starstarstarstarstar 		Hopefully, good news.... !
by: Anonymous

I too received a second, unsolicited, bottle of serum and my bank account debited with £69.95. I rang 08000124256 today at 5pm GMT and spoke with Paula, a customer sales rep. She said I had signed up for a monthly issue, which I disputed. I demanded that she take my name and card details off their database and told her I wished to return the second bottle for a full refund. She was very compliant and gave me a return number and address - in the UK - and said she would confirm my cancellation by email. Watch this space...... Update. in the time taken to type this, she has indeed emailed an account cancellation number, which the bank will require should they take any more money out of my account. Hopefully, this will put an end to a very unsavoury practice.
Sep 06, 2011
Rating
starstarstarstarstar 		some good news or not...!!
by: Anonymous

Finally. Have received the cancellation email from Radialabs. I called the number (USA) and managed to get through. I explained no cream had been received and that I was amazed that they had taken two "unauthorised" payments. Shame I had to cancel my debit card to ensure no more money was taken. They said that I would be reimbursed within 30 days. IF YOU ARE READING THIS....PLEASE DO NOT TAKE THEM UP ON THEIR FREE OFFER. BELIEVE ME IT IS NOT FREE! IT IS A p**S TAKE!
Sep 06, 2011
Rating
starstarstarstarstar 		SCAM
by: Anonymous

The 0800 number is now not even ringing! I have been advised to cancel my debit card immediately. I am so angry. This is beyond a joke. 2 payments taken out for cream that I have not even received! I now have to go through the inconvenience of waiting for a new debit card... All because this rotten company are complete CROOKS! Watchdog surely!!
Sep 05, 2011
Rating
starstarstarstarstar 		scammed
by: Irene

Hi,me again.Its now 10. 25pm and i've tried yet again to ring the numbers as advised. one is "no longer in operation "and the other keeps telling me "the office is now closed office hours 7am till 9pm. So it should be open, I've rung them 5 times within the time today and emailed them 10 times today and yesterday, with no reply. How can I cancel ? I have tried all the numbers that are on this page but they are not now operational.i have spent 2 full days trying to cancel and get the £145.85 they have stolen from me back.Why is this scam being allowed,how are they allowed to advertise on the web, where is the protection for people.where is the security of shopping on line for a so called "free sample" which ends up with this company stealing huge amounts of money from people and they Radialabs are still being allowed to continue trading and scamming people. PLEASE SOMEONE HELP.
Sep 05, 2011
Rating
starstarstarstarstar 		radialabs scam
by: Anonymous

I have been trying to ring the 0800 number since 5pm today to no avail. The number is either disconnected or you get the automated message which terminates the call. I will be speaking to office of fair trading and trading standards tomorrow to see if anything can be done as believe legally they should have to provide an invoice for the transactions which they havent. ive sent them a further email outlining what I plan to do but am not holding my breath
Sep 05, 2011
Rating
starstarstarstarstar 		I've been had too!
by: Anonymous

I've cancelled my credit card so no more money can be taken out. The bank have handed the details of the transactions over to their investigators (who may pass it on to the fraud squad)and say that I will get my money back from them as it was an unauthorised payment.
Sep 05, 2011
Rating
starstarstarstarstar 		scammed
by: Irene

been trying to phone the number given 18888043579
which is supposed to be the billing dept.as stated on a letter here,( although suspect it is radialabs) to be told number not recognised.Also tried 08000124256 which tells you opening hours ,just rung at6.15p.m. to be told office closed. this has happened twice,but the office is open as their time is 10.15a.m.just an automated voice then they cut me off. I can't get through to cancell,and I am afraid they will take another payment. I have been two days solid trying to stop this huge scam,please please can someone help me . I am desperate.bank no help. what do I do next. really worried .can anyone help please.
Sep 05, 2011
Rating
starstarstarstarstar 		Radialabs scam
by: Anonymous

I too have fallen victim to this. I have just returned from holiday to find I have been sent a further tube of cream which I didnt want and been charged £69.95. I automatically contacted Barclays bank who inform me that as I taken up the so called 'free' trial I have to give radialabs 31 days notice for not allowing any further payments from my bank. Im now worried that they will see this a free reign to take more money from my account. I have tried contacting them with the same zero response others have had. The cream is readily available through other vendors so I have informed Amazon and reported the page on facebook that I found as a scam. I would encourage others to do the same and hit them in the pocket. From reading reports on the internet they are also doing the exact same thing to their American customers. I realise that the small print should be read but when the internet submission is not retrievable what can you do since the company make is so difficult to make a return which is their ploy for not including invoices with contact details on, etc.
Sep 05, 2011
Rating
starstarstarstarstar 		Scam Radialabs
by: Anonymous

Sent product didn't work - then received more product sent to my work - where they got my address from I do not know - I haven't ordered this and am now terrified of how much money this has cost me - I will never buy any products like this ever again
Sep 05, 2011
Rating
starstarstarstarstar 		SCAMMED
by: Irene

Just rang my credit card co.(TESCO =every little helps!) who knew all about radialabs and she told me that it was a free trial and because I hadn't cancelled after free sample they sent me more. Since I never received the sample how could I cancell. To be honest she was indifferent but says she will send me a form to stop further payments. I rang that number this morning but forgot time difference. I will try again later . Ihave sent them 6 emails no reply as yet. I will never sign for freE samples again or buy on the net.As a pensioner I simply haven't the money to live yet alone be scammed by this. Thanks for your advice, let you know how I get on.
Sep 04, 2011
Rating
starstarstarstarstar 		RECEIVED REFUND WITHIN 4 DAYS
by: Anonymous

I ordered the free trial cream @ £5.95 pp in July, did not recieve the cream but at the end of August I did notice that two payments for £69.95 had been taken from my card account! THIS IS WHAT I DID, I immediately rang the 0800 012 4256 number...it was 11 at night which was a good time to ring as the office is in Florida ( several hours behind uk time) first you get an automated message but DO NOT HANG UP because you then get through to a rep,You must tell the rep. that you want to close your account immediately(Apparently when ordering the free sample we unknowingly had opened an account) and request a notification number be sent to your email address (once you receive this they cannot take further funds) Then tell the rep that you require a refund for any money taken from your account....If you have actually received the creams you will probably have to send them back to Florida..Good Luck All
Sep 03, 2011
Rating
starstarstarstarstar 		SCAMMED
by: Irene

I have just been scammed two unauthorised payments of £69.95., AND one 0f £5.95. I only ordered the so called free sample which I never recieved, only found out by credit card bill today. As a pensioner there was no way would I be able to pay these prices.I am in turmoil as what to do, I have emailed radialabs, but after finding this webpage and realise its a massive scam I am distraught. I have rang the credid card co. and have to ring back on monday. I rung that number in america to have an automated voice saying office times .What can I do?
Sep 03, 2011
Rating
starstarstarstarstar 		So Angry again
by: Anonymous

Latest update.... went to the Bank today and guess what £69.95 has been taken out, so concerned now that they will continue to abuse my account for 30 days. Going to go and see Barclays Monday really worrying now :-(
Sep 02, 2011
Rating
starstarstarstarstar 		So angry
by: Anonymous

Hi like everyone on here have been scammed. The £5.95 has been taken out of my account mid Aug but have had no products. Have emailed rang but all to no avail. I rang my bank Barclays today to tell them about the fraud but there is nothing they can do. I said about cancelling my account and they said that would make no difference as I would owe Barclays the money then!! Just cant believe this can happen when it is so blatently in your face fraud. Barclays said they would write to them to cancel agreement BUT that I would probably have a payment taken out this month for £70. THANKS to creator of site ....so I am not on my own :-(
Sep 02, 2011
Rating
starstarstarstarstar 		FRAUD
by: Anonymous

I posted up here last friday.
Having phoned America twice, i was advised to send cream to address in GATEWICK. Which i registered.
I have just spoken to my bank and the £70.20 has been put back in my account.
Maybe it had something to with the fact that i told them in an e-mail that i would be going to the Fraud Squad and Trading Standards.
Hopefully everyone will get their money back.
Sep 02, 2011
Rating
starstarstarstarstar 		scam
by: Anonymous

i too have had 2 payments from my credit card but i have had 2 bottles of cream sent out to me in the space of 2 weeks so i am going to try phoning the number someone has put on this site & see what happens £140 is a lot of money in 1 month . i too was never sent the trial offer just the large bottle .
Sep 02, 2011
Rating
starstarstarstarstar 		scam
by: Anonymous

i too have had 2 payments from my credit card but i have had 2 bottles of cream sent out to me in the space of 2 weeks so i am going to try phoning the number someone has put on this site & see what happens £140 is a lot of money in 1 month . i too was never sent the trial offer just the large bottle .
Sep 02, 2011
Rating
starstarstarstarstar 		Also a victim
by: Anonymous

Just checked my credit card and again been charged 69.95. Worrying that scam still going despite these posts. Well done for alerting everyone
Sep 02, 2011
Rating
starstarstarstarstar 		Also a victim
by: Anonymous

Just checked my credit card and again been charged 69.95. Worrying that scam still going despite these posts. Well done for alerting everyone
Sep 01, 2011
Rating
starstarstarstarstar 		Rip-0ff
by: Mary Flood

Me again. Just spoke to a woman in the office in the US. Said I didn't cancel agreement in first 18 days. I said I only purchased the sample at £5.95. I am getting two months refund but must send the last unopened box to; Unit 2, Gatwick Gate Industrial Estate, Lowfield Heath, Crawley RH110T. I am in the UK, so maybe a different address for overseas.

Again thank you to this site!!!!
Sep 01, 2011
Rating
starstarstarstarstar 		scam victim
by: Mary Flood

So glad to find this page. I've had 3 DDs taken from my account for £69.95, instead of just one £5.95 for a free trial jar of the cream. What can I do. they don't answer.
Aug 31, 2011
Rating
starstarstarstarstar 		SCAM ALERT
by: Anonymous

To contact them phone 08000124256. Call after 3pm to ensure you get through. My credit card been deducted the trial amount of £5.95 then 2 lots of £69.95. You will be given a cancellation no to close account and be sent an e-mail to confirm. State you never recieved even the trial more chance of a refund.
Aug 31, 2011
Rating
starstarstarstarstar 		Radial Labs
by: Heather

DON'T do it. Don't order from them, it is a total scam. They have taken 2 lots of £69.95 from my account in a matter of days. And they dont deliver the cream either.
Aug 31, 2011
Rating
starstarstarstarstar 		Radialabs scam
by: Anonymous

I have been sent this cream and two amounts taken off my credit card of 69.95, there was no correspondence with this product and i dont know how to get in touch with them
Aug 30, 2011
Rating
starstarstarstarstar 		Radialabs
by: Anonymous

Radialabs Return and Delivery Policy

We have a 30-day satisfaction guarantee return policy on all shipments.

Returns:
For those of you trying to get your money back from Radialabs.... I rang the number below and spoke to a very nice lady who assures me that the money would be refunded to me within 30 days. Fingers crossed. Best time to ring from the UK.. is anytime after 3pm.

This is what I found.

If you are unsatisfied with our product, you may return the unused portion 30 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a FULL refund, your return must be postmarked 30 days from the date that the product was originally shipped to you. Please note, the following terms apply for all returned items:

To return a product for an exchange or FULL refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at 1-888-804-3579
Aug 26, 2011
Rating
starstarstarstarstar 		Radialabs
by: Anonymous

I have email the Lisa and info email addresses and had both returned,have also tried phoning too,don't know where to go from here,I just can't afford to loose this much money,as I'm sure none of can!! Please help,
Aug 26, 2011
Rating
starstarstarstarstar 		FRAUD
by: Anonymous

The phone number for the company is 0018888043579.
Their address is
Radialabs Returns
Unit 2D
Gatwick
Gate Industrial Estate
Lowsield Heath
Crawley
RH11 OTG

I am now about to post the package back to them, recorded delivery.
Supposedly my £71.00 will be back in my account within 3 to 30 days.

Fingers crossed
Aug 26, 2011
Rating
starstarstarstarstar 		FRAUD
by: Anonymous

I have just discovered that i have also been charged £71.00 for a product that i didnt want.
I have emailed the company for a refund (i wont be holding my breath).
I have had to close my bank account down. And i have just left a message with the Fraud Squad asking them to contact me.
Aug 26, 2011
Rating
starstarstarstarstar 		radialabs scam
by: Anonymous

so after searching I now have an email addy to share.................lisaf@cap1solutions.com. She says she is radialabs custoer service rep.

UK addy for Company is Overseas House 66-68 High road Bushey Heath Herts WD23 1GG

Also one of their UK directors is a Mrs Diane Brand.


I have been promised a full refund after suggesting the fraud office would be interested.

Good Luck

I will let you know if I get my money back.
Aug 25, 2011
Rating
starstarstarstarstar 		Unobtainable
by: Alicia

Since posting the comment below, re trying to contact Radialabs on the 0800 number, I tried phoning the office where the company is registered (apparently all the people who could help were in a meeting .... they took details but I'm not holding my breath!). I then scanned through some more of the comments made here and phoned the American number and spoke to a nice woman who cancelled my account (with cancellation number) and said my account would be refunded (I explained that I had never received the trial offer). I checked my email account and had received two emails from them confirming this. I will keep you posted to the outcome (i.e. received call back from registered office in UK and refund of monies. Fingers crossed!
Aug 25, 2011
Rating
starstarstarstarstar 		Number Unobtainable
by: Anonymous

I too have been scammed. Never received 'free trial' but had a parcel waiting for me when I returned from holiday. When I checked my account a couple of days later £69.95 had been taken without my consent. Tried phoning the number here and is is now unobtainable. There appear to be quite a few companies registered to the same address and the uk company on the product box was only registered at the beginning of July. Will be taking the matter further.
Aug 25, 2011
Rating
starstarstarstarstar 		Radialabs scam
by: Anonymous

I bought the so called free trial too. then found £71.20 missing from by account. Can get no reply from them but nat West have supplied e with forms to stop further funds disappearing (hopefully) but even changing your card number doesnt work. You are reliant on your bank monitoring your account.
Aug 25, 2011
Rating
starstarstarstarstar 		Radilabsdirect
by: Mags

I too have been duped, I have just telephoned 08000124256 and have cancelled my account with them.
They have just emailled me with a cancellation number, so at least I can show this to the bank if they try to take any more cash
Aug 25, 2011
Rating
starstarstarstarstar 		RADIALABS
by: Anonymous

BE WARNED.
I bought a free trial from Radialabs for a face cream manufactured by Century Product Development, Bushey Heath, Hertfordshire WD23 1GG, UK.
I agreed to pay for the postage.
But my bank account has now had £69.95! deducted....
What a rip off. How can I get my money back?
Aug 25, 2011
Rating
starstarstarstarstar 		Radialabs Scam
by: Anonymous

I phoned the company to stop the payments, they were suppose to send an e-mail to confirm the cancellation. What a surprise nothing yet. Contacted by bank, got to give another 14days to see if I receive any paperwork or product, then they will chase them for me. Does anyone have an e-mail address for the company, so I can let them know how their marketing is a sham.
Aug 24, 2011
Rating
starstarstarstarstar 		Radialabs Scam
by: Anonymous

I too have been scammed. I just checked my bank account and they have taken £69.95 out, I paid for trial size, which I received and now charging full amount. Phoning my bank tomorrow.
Aug 21, 2011
Rating
starstarstarstarstar 		Radialabs ripoff
by: Libbie

Hi I too have been ripped off with this scam never even received the trail size and now I find two amounts of £69.95 have been taken out of my account. Credit company say there is nothing they can do as amount has already been paid, I have been advised to cancel credit card so there can not take any further money from my account. I am now £139.90 down plus trail costs.Please beware!!!!
Aug 21, 2011
Rating
starstarstarstarstar 		Radialabs ripoff
by: Libbie

Hi I too have been ripped off with this scam never even received the trail size and now I find two amounts of £69.95 have been taken out of my account. Credit company say there is nothing they can do as amount has already been paid, I have been advised to cancel credit card so there can not take any further money from my account. I am now £139.90 down plus trail costs.Please beware!!!!
Aug 20, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Jen.

Hi

This is for the people saying they asked for the trial and very shortly after had money taken out of there accounts, please understand that's what will happen if you do not cancel and if you read the small print it states this.
(The problem is when you cancel they ignore you)

You need to contact your banks for help to stop further funds coming out of your account.

Few people have had success in canceling ASAP.
The reason we in England cant stop this scam is probably because the company are based in America.
It would be too much effort and too much cost for the police to go across to America to deal with it.
I have contacted Watchdog, The Sun, and others for help no one wants to know.
The cream didn't work for me.
Regards Jen.


Aug 20, 2011
Rating
starstarstarstarstar 		SCAM
by: Anonymous

I too have just discovered that they have take £69.95 from my account on receiving a second trial bottle of cream which I didn't ask for. Has anyone managed to get their money back? I will be going to the bank first thing Monday morning to change my account so that they won't be able to take any more money.
Aug 20, 2011
Rating
starstarstarstarstar 		scammers
by: Anonymous

I bought the trial size for £5.95, and now they have taken £69.95 from my account for this small bottle.
I emailed them and they said they won't refund me my money, hoping my bank can get it back.

This is a fradulante transaction..
Aug 20, 2011
Rating
starstarstarstarstar 		Do NOT ORDER
by: Anonymous

I have lost 6 payments of 69.95 and they are still taking money out I have now changed my bank account as tht seems to be the only way what a load of bollocks
Aug 19, 2011
Rating
starstarstarstarstar 		Scam!!!!!!!!!!1
by: marie

I also ordered a free trial of Radialabs cream,
I have been charged £69.95 from my bank account without no permission!
What do i do???
Aug 18, 2011
Rating
starstarstarstarstar 		radiolabs scam!!!
by: Anonymous

how could they can simply take my money when i only order a trial pack.. i m not spending 70pound for this product when i can get even better product with a cheap price.

please tell me how can i get my refund on this.. or report this scam (fraud). this is ridiculous!!!

i have nothing left when they simply take my money and this is not right at all.

please anyone if you know how to report this and get refunded please do let me know pleaseeeee!!!!..
Aug 17, 2011
Rating
starstarstarstarstar 		Scam
by: Anonymous

I to have been a subject to this scam. I applied for a free trial and now they have taken 3 lots of 69.95 from my account. Lloyds TSB told me to cancel my account and card which I have done. Last Saturday to my horror Lloyds paid them another £69.95 from my new account so that never worked. Fraud are now involved. Thanks to this site I have just rang the company and now have a cancellation number I also said I had received the cream so could I please have an address to send it back. I was told by customer services because there is a dispute on my account (fraud are involved) she could not discuss any details and I would have to contact my bank. I do not understand if they are well known with this scam that they are still trading. This has been going on since May and I have felt like I am banging my head against a brick wall trying to cancell and get a refund. I contacted trading standards yesterday about this scam. Thank you for posting the telephone number at least now I can tell fraud I have a number.
Aug 16, 2011
Rating
starstarstarstarstar 		defo a scam!
by: JO

Signed up for the free trial, and have just recieved another bottle-as NOT REQUESTED!Got a hold of a telephone number-08000124256.Couldnt believe i actually got a response-i have been assured that the 2 payments of £69.95 will be credidted to my account which may take up to 30 days!we will wait and see if it happens?I can see how people fall victim to this scam as the TERMS AND CONDITIONS are at the bottom of the page and you need to click on them to realise exactly why it happens!!!keep you posted!
Aug 09, 2011
Rating
starstarstarstarstar 		Complete rip off
by: Jen

For the last comment,
Do you work for the company ?
Why return the product if you say it works ????
If you read the comments they tell you that if you no longer want to buy ( you will have great difficulty cancelling ) most people have had to cancel there cards to stop further money going out of there accounts. and you will see regular amounts of money coming out until they act on your request to cancel,
Which has prooved a scam because they ignor you. Most of us don't want to wait an indefinite time for them to cancel and see money going out as we worry how much more money will leave our account before they stop.
I hope you understand us now. It is theft to continue to take people's money when you have requested it to Stop.
Jen.
Aug 09, 2011
Rating
starstarstar 		Not a ripoff
by: Anonymous

I have used the product and it is great....the company is very, very clear from the get go that they will charge your credit card if you keep the product and do not cancel.
Sone people do not read the small print and then complain about the consequences.
I called the company today to cancel my order because I have too much on hand, and they were very efficient and canceled my order.
I am confused by all these "scam" comments...it is just not true...it is not a scam.
Aug 09, 2011
Rating
starstarstarstarstar 		fraudsters
by: Anonymous

I could not think why two lots of &69.95 had been taken from my account within 10 days.

I went to my bank,and they checked and said it was Radialabs,I had the £5.99 bottle a few weeks before,and as far as I was concerned that was it.

I had looked at the site,and saw they were asking for money in dollers and items would be sent every few weeks.

I passed on that and went back for just the small bottle,which I had to send an e mail about as I had not received it.

It did eventually arrive,and as far as I was concern that was all I was paying for,as yet I have received nothing else,and this was in the middle of July.

My bank has now closed my account,they said that was all they could do to stop them taking more,and they did say I would get my money back,but I doubt it.
Aug 09, 2011
Rating
starstarstarstarstar 		nearly not quite
by: Anonymous

I saw the advert and nearly gave my card details but thought i'd Google reviews to see if it was really a miracle worker, one of my friends suggested it was a scam and guess what I found out when I Google the company it is, how close was I thank god for the reviews everyone
Aug 08, 2011
Rating
starstarstarstarstar 		Scam
by: Anonymous

I too was taken in by this little scam. I sent for the free trial and was happy to pay the postage and packaging of £5.95. My product came whilst I was on holiday along with my credit card bill where I noticed they had also charged me £69.95. When I looked on the internet I was horrified at the comments and immediately informed my credit card company. Unfortunately they told me that there was another charge pending, but that they would try to deal with the situation.

I decided to e-mail Radilabs (info@radilabsdirect.net) even though many others have tried in the past without success, telling them that this was not what I had agreed to when undertaking the FREE trial and that I had contacted my card company and the fraud department were commencing an investigation.

Knock me down with a feather, I have received 3 emails from radilabs (same day response!) cancelling my account, a re-imbursement notification and an apologetic e-mail from Barbara in Customer Services who informed me this was a billing error.

From all the comments on this and other websites I wasn't very hopeful of getting any response. Obviously I will have to see if the money is infact re-imbursed as promised. So watch this space!!!!!

Aug 05, 2011
Rating
starstarstarstarstar 		big big big scam radialabs
by: liz sussex

time this company was investigated thoughrly by trading standards...its advertising a free sample..but you still pay £5.95 shipping fee..for it to come all the way from CRAWLEY SUSSEX.ive just been on a site called ripoff report.com.and its mostly americans that were ripped off.so there ripping everyone both sides of the atlantic ..and which other countries?this company quote terms and conditions and thats how they are getting us girls.but they are liars there were no terms and conditions when i ordered my (free trial sample)..they try to tell you that if you do not send the product back within 30 days..they will ASSUME your happy with it and start stealing money from your account.hoping your either nuts stupid or have loads of dosh in your account you wont notice.they got £69.95 on the 15th and 26th july 2011 fom my account and put me in the red...my bank is being very helpful..all this stress for a bloomin free sample.i will show bank manager all your letters.lets hope they are stopped soon....
Aug 05, 2011
Rating
starstarstarstarstar 		Vanity oh vanity!
by: Anonymous

Read the article sent off for trial offer, within days received parcel with advice note in dollars, this concerned me. Started to check internet and contacted my bank who cancelled my card immediately so all I lost was the £6.95 but do have the trial offer, not sure quite what I should do with ths.
As money is being returned - is this classed as a scam?
Aug 03, 2011
Rating
starstarstarstarstar 		Radialabs scam
by: Jen.

Michele
I love that comment ( miracles come only from god )
Very true.
I started the very first comment back in April and am so blxxxy shocked that they are still getting away with it.
But we who have put our comments on have made a difference and have actually stopped people from being scammed. Take care all. Jen. X
Aug 03, 2011
Rating
starstarstarstarstar 		scam
by: Anonymous

I too was sucked in & had no reply from the company - my bank were great and cancelled any further payments,
I then googled radilabs and got all the email addresses i could and emailed them saying I have instructed my bamk to take further action & cancel any subscriptions I was falsely sucked into.
I recieved an email saying that they would cancel and refund my money as I had not recieved anything. This would take 30 days.
To my surprise the whole lot was refunded in 2 days. They called and confirmed that refund had been done. The number that came up was not one they have listed.
It was +19543916930
Good Luck Guys
Aug 02, 2011
Rating
starstarstarstarstar 		suckers not been scamed
by: Anonymous

i knew it was a scam by looking at there address and email phew that was close i wasnt sucked in !!!!!!!!!!!!!!!
Aug 02, 2011
Rating
starstarstarstarstar 		Sad for your lost
by: michele

Oh, sorry for your lost guys, but your comments help me to not to do the same mistake.
I was just one step to buy this trial, but searching on the internet about the product to see if it really trust full found this site and your complains.

Hope every one get your money back.

PS. MIRACLE COME ONLY FROM GOD.
Aug 02, 2011
Rating
starstarstarstarstar 		DUPED
by: Anonymous

Hello everyone. Well, my credit card company was fantastic and actually put me through to the two companies in America. Radialabs said they would cancel the order and refund my money which could take up to 30 days. Hopefully it will be in my account within the month. Hydroxatone also said that I wouldn't be billed for anything else. I had already been charged a small amount for their samples.

Meanwhile I will have to pay their two charges of £69.95 because they have already appeared on my statement. Although it is a nuisance having to pay almost £140 pounds this month, it will hopefully be adjusted by next month.

I did get a name from both companies and a confirmation number which I have given to my credit card fraud department. I would advise you to get this information if you do get through to these companies. Meanwhile do not give up and keep asking your bank or credit card company to help you to sort this out.

It is not just the money, but the stress it puts you through trying to sort this out.

Good luck to all of you.
Aug 01, 2011
Rating
starstarstarstarstar 		DUPED
by: Anonymous

I too am one of the trusting idiots who have been scammed by this company. No, they haven't broken the law because there terms and conditions are in the small print. I too didn't see anything until I had ordered my sample, then a message came up about sending their products automatically. I sent an e-mail and received one back saying that they would cancel my account. Anyway, they have billed my credit card for £69.95 twice. I too received 2 large jars which I thought must be generous samples. I didn't receive the other sample at all. On Friday I received a package from Radialabs which I thought must be the sample from America. There wasn't anything to say who it was from. I have contacted the fraud department of my credit card company today who are trying to help me by putting me through to America. The office was not open, so I have to ring about 4 pm to see if it is open then. Although a fraud hasn't actually been commited, in my opinion, it is a scam. When one is honest and trusting you do not expect this kind of thing to happen. So, I guess all you people making complaints about this are also honest, trusting people otherwise you certainly would not have ordered a sample. I will write again when I have sorted this out. Good luck to all of you.
Aug 01, 2011
Rating
starstarstarstarstar 		What an idiot
by: Sandra

Just like all the others of you I have been conned. Just rung my credit card company to tell them and they wont cancel my card until the fraud dept. have investigated. What a joke.
Jul 31, 2011
Rating
starstarstarstarstar 		Radialab is a scam!
by: Ruth, London

DO NOT BUY ANY PRODUCTS - THIS IS A SCAM!!!
I ordered the trial sample for £5.95 on 19th June via their website.
I thought it was useless and decided not to order any more product.
Three weeks later on 12th July they charged my credit card with £69.95, but I had not ordered any product! I phoned the fraud department of my credit card company immediately I received my statement on 24th July and they advised cancelling my credit card, but also that I had to wait 7 days in case the product (which I had not ordered) did eventually turn up. After the 7 days they will issue a form to complete rejecting the charges as the product was not delivered and presumably they will chargeback the merchant.
I tried calling Radialabs in Florida and got no answer. I sent an email explaining that they had charged me in error and that I had cancelled my card and I expected a credit. I also told them that I would inform the police that it was a scam if I did not receive a credit. Today (31st July) I see on my online transactions statement that they charged my card AGAIN !!! on 24th July. So they reacted to my email by charging my card as quickly as possible.
I have just called ACTION FRAUD on 0300-123 2040 and have reported the case. They work with the Police on fraud cases and they pass on details to their international colleagues. Please call them if you have been affected by this scam - the more reports, the more likely they are to be able to act!
Jul 30, 2011
Rating
starstarstarstarstar 		radialabs and hydroxatone
by: Anonymous

I too have been fooled by these companies. I cancelled my card but my bank has told me they can still access your account, so now going to close my account. It absolutely disgusts me that these companies can get away with this. Where is the best place to report them to?
Jul 30, 2011
Rating
starstarstarstarstar 		radialabs
by: Anonymous

Another victim of the radialabs scam. no free sample arrived, money taken from my account,had to cancel card, all very inconvenient. I have reported this scam and hope everyone else has done so. I have also managed to obtain a phone number which is 0018888043579 called and cancelled further orders asked for money back, will have to wait in anticipation for return of money, hope this number will help anyone in the same position.
Jul 29, 2011
Rating
starstarstarstarstar 		Radialabs and Hydroxatone
by: Anonymous

Same here, didn't properly read the small print because the hype was so good and convincing. I expected a small sachet, a sample actually - not two jars of hydroxatone. They've taken the first payment of £69 odd. Today I received radialabs instant wrinkle reducer - no invoice, no paperwork with it at all. That's how I found this site - searching to see what "Radialabs" is all about because I don't remember asking for this one.

Now that I've read all of your complaints and have seen the difficulty in cancelling I've reported the card that I used as lost/possibly stolen - this is the only way I can guarantee that they wont take more money. They must have made a fortune out of this. Don't try to tell your bank what you did - you did in fact authorise payments to be taken monthly - the bank will not cancel your card. I read the smallprint AFTER I'd made the order for the "Free trial" of hydroxatone - I had a nagging doubt that something was wrong with the offer. The only way out is to cancel the card because it's gone missing. Hydroxatone and Radialabs must be one and the same company.
Jul 29, 2011
Rating
starstarstarstar 		Radialabs
by: Anonymous

Contacted Barclaycard re unrecognized entry on Visa card statement today.Barclaycard would not block 2nd payment or investigate first entry til after I had written two letters requesting cancellation and the money was actually taken from my account for the 2nd time I found this totally unsatisfactory.

I did get through to Radialabs in USA 8773093491 I was assured the initial payment taken on 26th July would be returned in 3 to 5 days and no further transactions would take place I was told to keep the product My phone call was dealt with promptly and I was given a cancellation number so I am hoping this is the matter resolved.
Jul 28, 2011
Rating
starstarstarstarstar 		Radialabs scam
by: Anonymous

I obviously did not read the small print. So much for the "FREE" sample. £69.95 taken out of my bank account and the promise to continue to do so each month.

A lesson to report to your credit card company as soon as possible as it appears impossible to contact the company by email. There is a way for the card people to stop this after you fill in their forms.

However, the lesson is if it seems too good to be true then it will be!!
Jul 25, 2011
Rating
starstarstarstarstar 		SEND BACK PRODUCT USING TRACK AND TRACE
by: Jo

I was scammed by this back in March. My experience was exactly the same as most of the others on this page. Once I had spoken to Radialabs I was too late to get a refund on the "free sample" but I managed to organise a refund on the second bottle they sent me by sending it back to them but YOU MUST USE TRACK AND TRACE.After receiving no refund from them 3 months after returning the product I have telephoned them and because I have a tracking number which verifies that the product was received at the address they gave me in Crawley, they have no option but to give me my money back. I wish I had seen this page back in March, and I am still working on the Anti-Ageing company, I just hope to God someone stops these scamming B******s soon.
Jul 25, 2011
Rating
starstarstarstarstar 		Radialabs Scam
by: Anonymous

They are not going to give an address that would show that they can be trced, just forget about trying to send it back, most likely they sent it to shut you up and a label stuck over somit else...! If you get ten years younger then let us know...!
Jen, You will never get an answer from that phone, it's an empty office or a number that from a house that no one lives in, who knows.
Jul 25, 2011
Rating
starstarstarstarstar 		ripping people off
by: Anonymous

made the stupid mistake of asking for a free sample of radialabs then realised how much they expected you to pay every month. Rang my bank asap they canceled my cards and sent me new ones. but today this free sample of radialabs came to my door need to send it back but cant find where to return it to.
any ideas anyone?
Jul 20, 2011
Rating
starstarstarstarstar 		Radialabs Scam
by: F.H N. Ireland

I was about to buy this Radialab cream, I'd put my number in but decided to google it before I'd buy and see what is was like and any coments etc. Im so glad I did now that I see that its a scam, Dont Use your c/card as its hard to stop but they should If they dont go to the fraud department of the company they will deal with it,Dont take NO for an answer thats what they paided to do, failing that go to the fraud squad of the police its worth a try, If it a used direct bank card is used your bank can stop it and will.Regreatable this so company If it is such a thing and I doubt it when its in the USA there's not a lot you can do,they keep themselves untraceble (but no one is invisable so the money is going somewhere and it can be traced). If the rest of you are like me you dont have money to throw around.
Jul 14, 2011
Rating
starstarstarstarstar 		RADIALABS
by: Anonymous

ive cancelled my credit card too
Jul 02, 2011
Rating
starstarstarstarstar 		crap
by: Anonymous

holy shite. Ive just had to cancel my card after reading this :(
Jun 29, 2011
Rating
starstarstarstarstar 		ohh no
by: Anonymous

ive just ordered some radialabs , on my credit card .. after reading all these coments dont know whether to cancel card or not ,,
Jun 22, 2011
Rating
starstarstarstarstar 		cowboys
by: Anonymous

it is a scam i order some way back in feb and i am still waiting then they had a cheek 2 email me about geting some more from them
May 31, 2011
Rating
starstarstarstarstar 		Radialabs ripp off
by: Jen

Hi Nina sorry I'm emailing you back through this site just that I'm a little dubious, you need to explain this to your bank and they will give you the best advice I started these comments back in march and there's not much we can do about it as the company are based in America, read my comment below signed jen. I had to cancel my credit cards and was issued new ones. Good luck Jen.
May 29, 2011
Rating
starstarstarstarstar 		confusion
by: Nina

I realized that this is not on the up and up when I attempted to find an email for them. Their prices are too high and this was the first reason for needing to cancel this product. But, now I cannot email them to cancel and this makes me angry. Then I see these scam reports, and now fear more charges on my credit card now that they have my number. Any suggestions? Please email me at babunina10@mind.net
May 19, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Anonymous

I have wondered why no one wants to look into this company and I'm thinking It's because the company are based in America so i don't think any one in the UK want to deal with it.
It can be difficult to solve if the company are not even in your country.
I am feeling very unhappy as this huge scam is going on and on and on, so if there is anyone out there thinks they have any ideas please let us no.
As I was the first to expose this scam on this site back in March this year and have been so shocked by how many people have innocently been cought up in it, our complaints go on and on pages long, so lets not give up. Any one no a SOLICITOR who is willing to give some free advice ????
Regards Jen.
May 19, 2011
Rating
starstarstarstarstar 		RADIALABS SCAM
by: Mimi

I too have sent for some Radialabs wrinkle reducer. I saw £5 95 taken from my credit card. then on 20 March £69.95 and again on 20 March £69.95. I contacted the credit card company and they said they would not cancel the card as if they did money would still be taken so I got no change from Halifax. I e-mailed info@radialabsdirect.com and they notified me of cancellation. I received the bottle but as every says another on turns up very quickly and I sent it back for a refund after they told me to put the RMA number on the psrcel. Yes the parcel went to the address in Crawley, Gatwick. I did everything by the book with the number inside and out of the parcel. Now about a month later I contact them and ask where my refun is and I actually gave her over the phone 0800 0124-256 the recorded delivery barcode and she said she could not find it. and that maybe in the next week try again.I will keep trying but have just found out about Mr Lee Carlisle who is supposedly the manager for this company and based at this International logistics address. Phone no; 01444 871808. I'll bet he knows about my parcel as he would have to sign for it.

Hope this a helpful to someone but I am still chasing £69.95. Not forgetting the first %£5.95 was for P and P so she said. Well and truly sucked in.
May 12, 2011
Rating
starstarstarstarstar 		Radialabs is running a big SCAM business
by: Anonymous

I phoned 18773093491 and was told the trial bottle was charged $3.95 + $74.75 because I didn't call them back in 14 days. And they charged me again after another 14 days. They gave me a cancellation number to indicating I called to cancel. But they will not refund the first $74.75, but they said they will refund the 2nd $74.75 if I return the product. (At this point, I can't believe whatever they said.) Anyway, I called the credit company to put the 2 charges in dispute. The credit card company said they had handled many Radialabs complaining cases and they know exactly what I had said. Hopefully, they will take this for me. One thing for sure, Radialabs is running a big SCAM business. Don't let them get away your momey easily.. Good luck and thanks for sharing your experiences..
Apr 26, 2011
Rating
starstarstarstarstar 		Last post 12 April 2011
by: Anonymous

I have now received a full refund of £69.96 from Radialabs - following my 5 emails - please continue to email and telephone if possible - I know this will prove expensive - I am still awaiting my telephone bill - but hopefully you will succeed in obtaining a full refund if you do persist.

Good luck to everyone

L.
Apr 22, 2011
Rating
starstarstarstarstar 		here they are again
by: Sue

Different names, same advertising on facebook, same products
http://consumerproductsdaily.co.uk/?t202id=300018&t202kw=121
Apr 21, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Jen.

Hi Sue
you need to carry on emailing them as when I emailed
them the pure collogen that is I got a reply back by email saying it had been canceled, and from the date you emailed them to cancel they should not be takeing any more of your money regardless of there terms/conditions.
Good luck Jen.
DONT FORGET TO SEND YOUR COMPLAINTS TO www.watchdog
so we can nail these thieves.
And also THE SUN news in the section GOT A STORY.
Apr 21, 2011
Rating
starstarstarstarstar 		got money back
by: Sue

Just to update on my situation - I have now received back onto my credit card account the £69.95 - I had returned the half used initial bottle I had received from Radialabs. Spent money on special delivery but it turned out not to be good money after bad. still out of pocket but great relief to have most of the money back.
Same can't be said of the "sister" deal I fell for "Pure Collagen". Am still pursuing that but only have a contact for the CCBill company (bit like paypal but clearly not as scrupulous!) and they are - probably rightly - denying that they owe me anything. But i can't get a response from Anti aging company that seems to be the company who actually sold the product.....
Apr 20, 2011
Rating
starstarstarstarstar 		I got taken!
by: Anonymous

I finally reached someone by telephone (888) 778-8623. Suppose to be customer service. I said that I never received the trial offer priced at $3.95 and each time I tried the telephone numbers listed on the internet a recording said that the number could NOT go through. I tried to make contact by the web but NO reply or luck. The man I spoke with "Napoeon" gave me a tracking number with the US Post Office. He told me to check with the Post Office who claims the little enveloped package was delivered. If I want, I should telephone back with my findings to see if Radilabs will give me a partial refund. In the mean time Napoleon cancelled my order. I did, before speaking with Napoleon, call my bank and cancelled my card so that NO more would be deducted. Napoleon had tried to explain that I had agreed to try the product and did not cancel future orders. I did explain that Radialabs destroyed the agreement by NOT giving a good working "means" for my canceling the order and owes me $74.95. Try 1-888-778-8623 be careful what you tell them and good luck. Cancel your account first then try "fraud".
Apr 19, 2011
Rating
starstarstarstarstar 		DON'T GIVE UP ON YOUR REFUND
by: Frances formerly annon

Just thought I would let you know I have this morning looked at my bank account and have recieved ALL my money back via my bank LLoyds.
A very helpful man there told me that I had to say that I had'nt recieved anything and then the bank can make a cashback based on that information.

Obviously you need not to have signed for the stuff.
So to recap my situation I have sent messages to both radialabs and antiaging .

Radialabs eventually sent me a cancellation code after several ignored emails.
Do not bother with the phone they either don,t answer or fob you of.
Your bank is the key, they know about these people and are on your side but because the scammers are covering themselves with their terms and conditions they have their hands tied.

The best way for a refund is if you never recieved the product (even if you did )
Bearing in mind that you paid for a free sample and that is the only thing you have legitimately agreed to .
GOOD LUCK

Apr 18, 2011
Rating
starstarstarstarstar 		hEART SICK IN cALIFORNIA
by: Anonymous

I have been scammed too. They said they canceled and took $30.00 off my credit card bill. After reading everyone letters I canceled my credit card. They said they sent me a package on Feb.22nd the postoffice said they delivered I never received it. on April 6th they sent a package and I canceled it right away. But they only gave me the $30.00 refund. Now they can send the one I sent back to someone else. I cannot believe a company can get away with this. I will be paying for something I never received. I am a retired , low income person and this makes me sick. I hope they all sleep well at night after the way this company treats people
Apr 17, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Jen.

Hi take a look at this

http://www.ripoffreport.com/directory/radialabs.aspx

on my goodness they are scamming so many people.
Jen.
Apr 17, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Jen.

Hi everyone
I have just been been on to the sun website on the subject.....(Got a story) and asked them to have a look at the Radialabs comments and complaints on this website.
If anyone else wants to add the same there email address is..........
talkback@the-sun.co.uk
I do want to add some of your comments to show the sun how bad Radialabs really are !!!!
is that OK with you, let me know.
Regards to you all.
Jen.
Apr 17, 2011
Rating
starstarstarstarstar 		Radialabs ripp off !!!!!!!
by: Jen

Oh I'm afraid some people are being deceived by this company in even worse way then some others.
My advice would be what you have already done but don't give up with contacting them as you want your money back !!! Email them with repeat messages putting urgent before saying anything else.
Radialabs are serious con merchants and will have conned a good amount of people and will have made a lot of money before they are exposed.
What annoys me is that they are succeeding in there scam in a big way, so are other company's I'm thinking of a faster better way to stop this type of theft.
Anyone with any ideas please let us know.
American customers I'm sure have contacted there consumer advice, as I know they are being ripped off as well, I saw there comments.
Regards all jen.
Apr 17, 2011
Rating
starstarstarstarstar 		radialabs
by: Anonymous

I have fell for the same scam and had almost £100 removed from my account without even receiving the product and I was not aware of the problems as I thought it would be a 30 free trail and this money was stopped before I even received goods (in fact goods never received)
I have had to cancel my card and am now going to totally cancel my bank account as I am so scared they can take more money as I paid by debit card
Apr 15, 2011
Rating
starstarstarstarstar 		radialabs
by: sue

Just phoned on 0018773093491, they agreed to give me money back as I caused a fuss. apparently what I thought was free was £69.95. There seems to be about 4 different companies tied up with this and not one knows about the other. Billing company deny all knowledge. I think I confused them so much they agreed to give money back to get rid of me, hope this has worked as my head hurts now! I will stick with the wrinkles!
Apr 15, 2011
Rating
starstarstarstarstar 		EAMAIL ADDRESS
by: Anonymous

Try this email address SUPPORT1@RADIALABS.COM

Apr 15, 2011
Rating
starstarstarstarstar 		I CANNOT CONTACT THEM
by: Anonymous

Radialabs have shut down the e-mail address, so I cannot return or complain again, about the two £69:95 they stole from my account.
I ticked free trial only, the product turned to a sort of dried egg white on my skin, I informed them of the problem & said I would not be interested in any of their products, thinking it was just my skin type that did not suit.
They did not reply, I received another cream, thinking it was a substitute, "had the free trial been over its sell by date"!!!!
I e mailed again...still no reply,
Now I cannot e mail as it bounces back saying, e mail is no longer receiving!!!!
Anyone out there, that can help...ONE OF THE MANY WHO HAVE BEEN SCAMMED!!!!!!!!!!!!
Apr 15, 2011
Rating
starstarstarstarstar 		I CANNOT CONTACT THEM
by: Anonymous

Radialabs have shut down the e-mail address, so I cannot return or complain again, about the two £69:95 they stole from my account.
I ticked free trial only, the product turned to a sort of dried egg white on my skin, I informed them of the problem & said I would not be interested in any of their products, thinking it was just my skin type that did not suit.
They did not reply, I received another cream, thinking it was a substitute, "had the free trial been over its sell by date"!!!!
I e mailed again...still no reply,
Now I cannot e mail as it bounces back saying, e mail is no longer receiving!!!!
Anyone out there, that can help...ONE OF THE MANY WHO HAVE BEEN SCAMMED!!!!!!!!!!!!
Apr 12, 2011
Rating
starstarstarstarstar 		Scam
by: Anonymous

Yes Gill please keep emailing - I have emailed 5 times in very threatening terms and have at last been given a return code - I reluctantly - like you unwilling to pay for a call to America - telephoned an 0800 number and spoke to an American gentleman who was most helpful and was advised I will receive a refund within 3-30 days - to date I have not yet received a refund but remain hopeful. Please do scroll down and note any email addresses and complain to Radialabs in strong terms - and dont forget the complaint to Watchdog too - good luck.

L
Apr 12, 2011
Rating
starstarstarstarstar 		Radialabsdirect ripp off
by: Jen

Gill
you must get on to your bank tell them to cancel your payment card as radialabs will continue to take your money if you can't contact them.
I know our comments go on but if you can read some of the older posts you'll see it's what most of us had to do.
Still continue to email them with a threatening term.
And report it to .......... www.watchdog
I have added a uk number below for contacting them.
Good luck Jen.
Apr 12, 2011
Rating
starstarstarstarstar 		Radialabs Ripoff
by: Gill

I have read the numerous letters, involving Radialabs, as sadly, i too, have been caught by them. I saw the Free TRial Offer, and thought i'd give it a go.
What an idiot. I could kick myself. I have been debited 2 payments from last months'bank statement, and just received, a small tube of face cream/gel, which i didn't order, so have sent it back to them, with a letter. I clicked on CANCEL, on the website, and ticked a box which said, only interested in the trial offer.
I've also got on to my bank, who gave me a number to ring, where i told them about this company, and the debited payments, and they said they'd look into it. I refuse to pay for a phone call to america, unless anyone knows of a free phone number, or any way i can cancel any further payments, or unwanted orders.
Apr 12, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Jen

Hi all

Well the website called articlesbase have rejected the comments I published yesterday Im not surprised as its an advertising company, but what alarms is that they are now aware of Radialabs conning people and are still happy for them to advertise on there site, SO WHEN IT COMES DOWN TO MONEY they are not rejecting radialabs money for advertisments.
Bad Bad Bad.
Lets see how the www.ripoffreport did.
Jen.
Apr 12, 2011
Rating
starstarstarstarstar 		Duped like you!
by: Lorraine

Hi Jen,

Above was me, so no problems in adding my comments. I have reported Radialabs as spam/scam on facebook and sent the link to this website to Watchdog and the consumer company so afraid all comments can be accessed by them!

Ta for addresses.

Lets all keep going! and I hope previous comment has actually received her refund - I am waiting to see if I'll get mine.
Apr 11, 2011
Rating
starstarstarstarstar 		I got a cancellation and refund.
by: Anonymous

I just called 1 877 309-3491 and got a very pleasant girl and had no trouble cancelling and asking for my refund. Please try that #.
Apr 11, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Jen.

I have just added more details but should have asked two of you who commented on this site if I could copy and paste your comment the are April 4th Duped like you, and April 3rd Con merchants,
I just want to stop this company as im getting more angry with the conning company.
So if your not happy about my copy and pasting on the website www.articlesbase.com I'll take those too off.
Baring in mind there are no personal details on there just your comments.
thinking about it now i dont think its the right website to add these complaints to but I saw lots of advertisements from radialabs on there.
Regards all keep up the good work and we should nail them B******s.
Apr 11, 2011
Rating
starstarstarstarstar 		Radialabs total THIEVES!!!!!!!!!!!!!
by: Jen

Thanx for that comment Ed Fry.
Jen.
Apr 11, 2011
Rating
starstarstarstarstar 		Radialbs rip off
by: Jen

Or www.radialabsdirect.net

Toll free 0800-121-4256

Jen. Attention all look at this web site I've posted my comment on it
www.ripoffreport.com
A lot of Americans have also been ripped off.
Also this site can be added for scams & complaints
www.articlesbase.com
I'm putting my complaint on straight away.
Radialabs must be getting rich out of conning innocent people I just can't believe it.............
Regards Jen.
Apr 11, 2011
Rating
starstarstarstarstar 		Radialabs ripp off
by: Jen

Hi Lorraine
Are you after the Radialabs web site if so

www.radialbs.com

Regards Jen.
Apr 11, 2011
Rating
starstarstarstarstar 		Help
by: Lorraine

I have now received a futher communication asking "Please could you let me have the website address for this company I can then see where the domain name is registered"

Can anyone help?

Many thanks
Apr 09, 2011
Rating
starstarstarstarstar 		Contact with Consumer Direct
by: Lorraine formerly annonymous!


Hi guys just to keep you posted I have copied a communcation From: CD Email Enquiries
Sent: Friday, April 08, 2011 2:53 PM

Subject: Radialabs

Dear Lorraine

Thank you for your e mail. Your reference number for this case is YH 3903525 which should be quoted in all contacts with Consumer Direct.

In order to advise you on this matter I would be obliged if you could provide us with the website address of the company in question.

You can contact us on 08454 040506 or by e mail.

Yours sincerely

Charlie Robinson
Consumer Direct

Dear Mr Robinson,

I have now received a cancellation email and no. from Radialabs, which should stop any further payments being taken from my account. The bank have now asked that I complete a statement advising the policy number of the subscription I wish to cancel. Apparently this is a unique reference number quoted on all communications from the retailer, which I do not have, I can only hope that the cancellation no. I do have will be sufficient.

Unfortunately the bank are unable to reimburse the amount of £69.95 taken from my account as Radialabs have covered themselves in their terms and conditions, which I have now been able to access. One of the email addresses I now have is:

info@radialabsdirect.net;


From other people who have also been scammed in this way, it appears that the Company regularly seem to change email, postal addresses and telephone no.s

Many thanks for your reply.

Lorraine
Apr 08, 2011
Rating
starstarstarstarstar 		Radialabs
by: Anonymous

This is the email address I used - I have emailed 5 times and have now received a code to return the product,

SUPPORT1@RADIALABS.COM

I succeeded in speaking to a staff member (dont know where they were located - no doubt USA!) and have been advised I should receive a refund in 3-30 days. I returned the product by post yesterday so I will keep you posted as to whether I do receive a refund. My credit card company were not particularly helpful - however they did send a letter to the merchants bank - they said I had entered into a contract with Radialabs and they were unable to recover the amount I had been charged. Radialabs Facebook advert was extremely misleading and they are still advertising the product as a free trial - so there will be many more customers like us falling into this trap!

My advice is to persevere with the emails to as many addresses as you can find and hopefully you will receive a return code. Will post if I should receive my refund.

L
Apr 08, 2011
Rating
starstarstarstarstar 		Radialabs and Pure Collagen SCAM
by: Anonymous

I have been trying to cancel my subcription and return the products, for Radialabs,does anyone have an address/tel no that they have had success with? To cancel Pure Collagen contact ccbill, tel:0080061234500, although they are not agreeing to refund my money at present I was able to cancel my subsciption. Also I would like to highlight that the website: Consumer Products Daily is promoting false advertising and given misleading information, eg; They say its a 30 day guarentee, its a trial sample and in the terms and conditions gives you 14 days to try the product before being charged.It is a real disgrace that these scammers are using the phrase "Beauty and the Recession" to promote this scam and I will be adding my name to the growing list of complaints at watchdog uk.

Good luck and don't give up!
Apr 08, 2011
Rating
starstarstarstarstar 		Radialabs
by: Anonymous

I too am kicking myself about this! There are terms & condidtions on the website, so I really only have myself to blame. They do make it clear. I work in 3rd part logistics, and cant really see what the UK compnay have done wrong. I have looked at their website, and they are a shipping company. These companies hold product for clients, and then ship to the end user when instructed to do so by their client. They do not get involved with the product, and could equally be shipping teddy bears to children, contact lenses etc. If it wasnt for this type of company, we wouldnt be able to buy much from the internet, & they can, by definition, only ship goods that have legally been imported in to the country. I only hope that they get paid by the American company for the work that they do!
Apr 07, 2011
Rating
starstarstarstarstar 		address
by: Anonymous

Right have just got back from address, its is a warehouse distribution co, that just send out as per the contract. Not Radialabs , I have spoken to the person who is in charge of this particular product, who is totally unaware of anything untoward going on. He was very concerned that the address comes up when you order. I have forwarded my order Email to him and we therefore now wait to see what happens, he advises that we speak to credit card companies and stop any further payments because if you do not unsubscribe within 30 days whether or not you receive the product you will be charged the 60.95 for the product.
Apr 07, 2011
Rating
starstarstarstarstar 		Address
by: Anonymous

I went to the address yesterday, but unfortuneately for me they were closed. It does exist as a very small unit right next to Gatwick Airport. I will go again tomorrow about 3pm.
Apr 07, 2011
Rating
starstarstarstarstar 		Address
by: Anonymous

The address for these people does exist as I went there Yesterday, but unfortunately for me they were closed Wed PM. I am going to go again tomorrow after work about 3pm. Its a very small unit Right next to Gatwick Airport.
Apr 07, 2011
Rating
starstarstarstarstar 		Sue
by: Anonymous

Suggest you copy this site and send it to your credit card company.

I have at least received a notice of cancellation from Radialabs - as follows:

This is an automatic notification-do not reply to this e-mail.
This confirms that the account belonging to Lorraine has been cancelled.
Your cancellation number is 199750.
We are sorry to see you go. If you would like to reinstate your account, please call us at 0800-012-4256.

Yeh like I want to reinstate - lol

I have also sent my sample bottle back by special delivery at a cost of £5.45 which is worth it for guaranteed next day delivery and guarantee for money back for delay and compensation for loss and damage to the item.

Just remains to be seen if I get my money back!

Thanks to the inventor of this site, you have helped a lot of people.
Apr 07, 2011
Rating
starstarstarstarstar 		credit card company
by: Sue

Could "anonymous" who posted yesterday to say keep trying card company as they had succeeded please tell me which card company? Mine have flatly refused saying that I must have clicked on "agree to terms and conditions" etc and therefore agreed to it all.....If I could have some definite proof for my provider that another credit card provider has agreed to refund then that would be fantastic.
Apr 07, 2011
Rating
starstarstarstarstar 		keep up the pressure
by: Frances formerly annon

Thanks so much to all of you who are sending your stories about this scam. I have recieved an email from radialabs which promises me my money back for the second bottle that I recieved in the post.
It cost me bus fare and the £5.95 postage to get the stuff back to them , but so as not to give them an inch as far as time scale I sent it back within one hour of the postman delivering it to me.
It should'nt be like this , time out of my busy day just to keep these scammers from stealing more of my hard earned dosh !!
I still havent recieved a confirmation email for the cancelation of pure collegen from the anti aging store.
I am dreading tomorrow because they take the money monthly and it was 8th of march that the £97.35 went out last time.
My bank have,not helped much yet but I will persist and I will try the phrase " under no circumstances did I authorise this transaction "
Apr 06, 2011
Rating
starstarstarstarstar 		We will get the b..gers I hope
by: Lorraine formerly annonymous!

Have passed this link to watchdog and consumer sorry forgotten title etc. Altho my bank (Natwest) say it is not fraudulent because they cover themselves with their terms and conditions, even tho these are not accessible when you agree to the free trial, they admit that is a scam which they feel hard to fight against.

I am so sorry in particular for the pensioner who has added her comments and hope we will all continue to try and stop this company even tho they change address, email contact and telephone no.s like most of us change our underwear!
Apr 06, 2011
Rating
starstarstarstarstar 		ADMIN: This is what this is for
by: Ed Fry

All of you affected, thanks for sharing your tips and advice - hats of to Jen especially. Understand this is perhaps a quite stressful time for a bunch of you (!!), but please keep sharing and adding your comments and updates.

Its great to see my website being used for a cause like this - I hadn't touched it in a few months!

Watchdog would be really helpful for stuffs like this - submit here: http://www.bbc.co.uk/watchdog/gotastory/

Good luck!

Ed
Webmaster
Apr 06, 2011
Rating
starstarstarstarstar 		tiny step forward but nothing more...
by: Sue (formerly Anonymous too!)

I have had some e mail communication with Radialabs...As commented below,they have told me to return the goods for a full refund.
They state " If you are unsatisfied with our product, you may return the unused portion 30 days from the date that the product was originally shipped to you for a FULL refund according to the following terms..." etc etc (all blurb re getting a rma no. etc) .
I have not received anything other than the inital bottle for which I paid the "introductory" price and which is almost finished - I can't get an answers as to whether that is what I am to return.... or whether anything else been shipped in connection with the £69.95 which I didn't authorise.
Any pointers?
Apr 06, 2011
Rating
starstarstarstarstar 		Keep trying
by: Anonymous

I would urge everyone to keep trying with your credit card company, insist on speaking to somone within their disputes department. The phrase which persuaded mine was Under no circumstances did i give this company my authority to take any funds from my account therfore they took them unlawfully.
Apr 06, 2011
Rating
starstarstarstarstar 		The ongoing quest t to get money back!
by: Lorraine formerly annonymous!

Hi guys,

Failed to get through on the 0800 no but managed to get through to the American one mentioned by the previous post , did this through Skype so it only cost 9p.

I have managed to get a return's no and the address I was given is indeed in Crawley, as below:

Radialabs, Unit 2d Gatwick Gate Industrial Estate,
Lowfield Heath, Crawley RH11 0TG.

Keep up the good fight!
Apr 06, 2011
Rating
starstarstarstarstar 		Have they regrouped?!
by: Anonymous

After not being able to find the b*ggers again on facebook I have now seen this pop up ad - same thing I think save that Radialabs name changed
(hope this link works to show you) http://consumerproductsdaily.co.uk/?t202id=300059&t202kw=1
Apr 06, 2011
Rating
starstarstarstarstar 		radialabs - scam
by: L.J. - uk

we too have been caught by this scam
on the 16 FEB my wife was on computer and this product appeared on a page so she ordered it at
5.95 free trail which she duely received and thought that was it end of. but oh no we went on
hols end of feb to 2 wk mar then on thur 31 mar a
city link van turned up and i signed for pkg it
was another bottle of this stuff then sat 1 apr
i got my card statement in post and saw that these
scamming ba****ds had taken 69.95 on 6 mar which was for the first supposedly 5.95 trail sample and
another 69.95 on 18 mar for the pkg that turned up

i have phoned my card company and put this in dispute i also phoned a no i found on this site
0018773093491 and got through straight away and spoke to pleasent enough lady i said i wanted to send this stuff back and wanted a refund she then offered to take 29.95 off 2nd bott but i said no she then gave me a cancellation no and a returns no with an address at crawley surrey to send it back to and that i would be refunded for it when they received it but i could have a refund for first lot as was outside time limit for terms and conditions so will see what card company comes up with but did get e-mail from them confirming cancellation so we shall see what happens

i had already found out where this stuff was being sent from as i contacted city-link and asked for a name and address which is the same address as the woman at radialabs gave me which is at crawely NOW this is operated by a company called INTERNATIONAL LOGISTICS GROUP which if you go to their web site will see that their head office is in BURGESS HILL and the phone no is 01444 871808 now i phoned these people and spoke to a RACHEL and asked for contact details for radialabs and she said to e-mail her as there is a account manager for radialabs there at that office a Mr LEE CARLISLE so by implication i would say that this company is very much part of this scam as they are doing the distrubution for radialabs knowing what scam they are working and with an account manager for them i would say it is a very dubious company the whole set up stinks and with a uk company fronting it for them
Apr 05, 2011
Rating
starstarstarstarstar 		Hoping for a refund
by: Anonymous

Hopefully we all will receive refunds without too much more hassle - Fingers crossed very tightly!
Apr 05, 2011
Rating
starstarstarstarstar 		Refund
by: Anonymous

Will keep you posted!

Many thanks
Apr 05, 2011
Rating
starstarstarstarstar 		Refund
by: Anonymous

If You have any questions about Our Risk Free Trial, please contact Our Customer Service Department toll-free at 0800-012-4256. Our Customer Service Department is open:

Monday through Thursday 9:00am - 7:00pm EST
Friday 9:00am - 6:00pm EST
Saturday 10:00am - 4:00pm EST


Apologies - my mistake - the number is as above

Good Luck
Apr 05, 2011
Rating
starstarstarstarstar 		Hoping for Refund!
by: Anonymous

Hi, when I tried to ring the noyou have given I got a message from Karen McDermont from Independent Living Services! Have tried it twice in case I misdialled?

Are you sure you have the correct no in your comments?

Many thanks
Apr 05, 2011
Rating
starstarstarstarstar 		Positive response?
by: Anonymous

I have just telephone Radialabs - at 5.20 pm - Tel no 0800 023 4256 - the phone was answered and I spoke to a very pleasant gentleman. I advised him I had emailed 5 times and had not yet received an RMA number to return the product. He had difficulty in finding my account but eventually did so and asked if I would be willing to purchase the product at a discounted rate and they would send a further bottle. I said I was reluctant to purchase any further products in view of the way my purchase had been handled and that I was not aware perhaps of the actual value of the product - which to be honest none of us are. And if I actually went shopping I would not be looking to buy such an expensive product. Furthermore I added that the advertisement did not - if at all- state that additional amounts of money would be deducted from the purchasers account and that the advert should be changed as a matter of ugency. However he did in fact give me the RMA number and address to return the product and said my account would be credited in 3-30 days. I sincerely hope everyone receives a refund of the amounts deducted from their accounts. Please keep emailing SUPPORT1@RADIALABS.COM - this is the address I used - and I have just checked my emails and find I do have a response from this address and it does have the same RMA number.

I will post to confirm whether I do in fact receive a refund. Good luck to everyone.

L
Apr 05, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Jen.

Excellent please let us know if address does exists.
if they do not respond my advice is cancel your payment card just to be sure you don't get ripped off like many of us have.
Good luck Jen.
Apr 05, 2011
Rating
starstarstarstarstar 		Worried
by: Anonymous

I have paid the postage for Radialabs free collagen trial on 18th March, but have yet to receive anything, I cannot get them on phone and E mails will not send, i notice the Uk address is about 5 Mins from where i live as a PO Box No, I am going to go there later and see if it exists, Lowfield Heath, Crawley.
Apr 05, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Jen.

Hi Habiba
will you please file a complaint to Watchdog as the more they get the nearer we are to nailing these convicts from stealing our money.
here is there web site address......

/www.bbc.co.uk/blogs/watchdog/

Thanks in advance Jen.
Apr 04, 2011
Rating
starstarstarstarstar 		Funny smart
by: Habiba

They acting like a smart but they funny enough that they taking money from ppl with out an autorisation.these fucking radialabs ppl are thieves .please tell watchdog,,!!!!when u call them during office hours they can't take their call and they put you through to voicemail and says to call bk during office hours.all I can say to them is u can hide today but we will get u tomorrow and we will bury you.
Apr 04, 2011
Rating
starstarstarstarstar 		Duped like you
by: Anonymous

Hi just noticed £60 plus taken from my account - free trial my arse! Will now do battle with bank and keep my fingers crossed.

These people need to be stopped!
Apr 04, 2011
Rating
starstarstarstarstar 		Email from Radialabs
by: L

Hi - I sent an email to Radialabs and received the response below. I was not aware of the 30 day policy and by the time they had replied to me after two emails the period had expired. I have just emailed again using the email address supplied by the person below. I am keeping my fingers crossed for a positive response. I am prepared to return the unused product - especially as the pump action is faulty - but the procedure to arrange a return seems somewhat strange.

I keep watching the Daily Mail website too as they have withdrawn complaints against Radialabs for legal reasons.

I will keep emailing and checking this website to see if I can obtain a refund.

Thanks to everyone for their support.

L

RESPONSE:
Radialabs Return and Delivery Policy
We have a 30-day satisfaction guarantee return policy on all shipments.

Returns
If you are unsatisfied with our product, you may return the unused portion 30 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a FULL refund, your return must be postmarked 30 days from the date that the product was originally shipped to you, which was (02/15/2011). Please note, the following terms apply for all returned items: To return a product for an exchange or FULL refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at 1-888-778-8623

Please Note:
1. We cannot process or refund packages marked "Return to Sender."
2. Refunds will be issued to the same credit card that was charged when ordering the product.
3. To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.

Returned products must be sent to the following address:
Radialabs
3286 N 29th Court
Hollywood, Fl 33020

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.

After the shipping department receives your return, it generally takes 2 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution.

END OF MESSAGE

Apr 04, 2011
Rating
starstarstarstarstar 		I managed to get money back from them!!
by: Anonymous

Me again, thought id leave you the email addresses that i was able to a response from - SUPPORT1@RADIALABS.COM and support@ccbil.com
Best of luck
Apr 04, 2011
Rating
starstarstarstarstar 		I managed to get money back from them!!
by: Anonymous

I got caught out by both these scams too. However managed to get back my money from both the companies by emailing them. Luckily I only got charged £2.95 by CCBill.com (Pure Collagen), I noticed the bit about cancelling before getting further payments taken out, however after 2 weeks the trial product hadn’t arrived & so I complained and they refunded the £2.95, a couple of days later the product did arrive & I have used it, but don’t rate it. I wasn’t so luckily Radialabs, there was no notice (despite them calming to me the was about cancelling within two weeks), so I got stung with the £5.95 & then following £64, with no show of products. Bank said would only give money back after 30 days of trying to get money back. So I emailed Radialabs & after several emails including informing them that as I had not received any products but they had taken my money this was theft, my banks fraud dept was investigating and I would report them 2 trading standards, and had found plently of evidence on the net against them, they said they would refund me and the money and it would be in my acc 5-7 working days. After 7 days no show so I contact them again with a threatening email and the money has now turned up today. My advice keep pestering them and use threatening words in your email, until the pay up.
Apr 03, 2011
Rating
starstarstarstarstar 		Radialabs con merchants
by: Anonymous

My credit card company have accepted that the 2 payments taken from my account (69.50)were taken unlawfully and have agreed to refund my charges classing this as an act of fraud.
I would urge anynone in this same situation to ring the credit card comapny and ask to speak to the disputes department, cancel your card and insist that you havnt given permission for the payments to be taken.
I only wish that we could publish something on face book to stop other people being duped by this company.
I have also reported them to the USA branch of Better business and watchdog and I would urge as many people to do this also. They need to be stopped.
Apr 03, 2011
Rating
starstarstarstarstar 		Radialabs con merchants
by: Anonymous

My credit card company have accepted that the 2 payments taken from my account (69.50)were taken unlawfully and have agreed to refund my charges classing this as an act of fraud.
I would urge anynone in this same situation to ring the credit card comapny and ask to speak to the disputes department, cancel your card and insist that you havnt given permission for the payments to be taken.
I only wish that we could publish something on face book to stop other people being duped by this company.
I have also reported them to the USA branch of Better business and watchdog and I would urge as many people to do this also. They need to be stopped.
Apr 03, 2011
Rating
starstarstarstarstar 		Radialabs con merchants
by: Anonymous

My credit card company have accepted that the 2 payments taken from my account (69.50)were taken unlawfully and have agreed to refund my charges classing this as an act of fraud.
I would urge anynone in this same situation to ring the credit card comapny and ask to speak to the disputes department, cancel your card and insist that you havnt given permission for the payments to be taken.
I only wish that we could publish something on face book to stop other people being duped by this company.
I have also reported them to the USA branch of Better business and watchdog and I would urge as many people to do this also. They need to be stopped.
Apr 03, 2011
Rating
starstarstarstarstar 		scam radialabs
by: Anonymous

I to ordered the trial size, then two weeks later a some of 69.95, was taken from my account, I cannot get in touch with the company, my emails are returned unable to send,
Apr 02, 2011
Rating
starstarstarstarstar 		ccbillsupport@ccbill.com
by: Anonymous

I to have lost out to this scam.Radial labs and antiaging store.

I wanted to at least get an acknowledgement that I have managed to cancel my subscription to the antiagingstore but so far no luck.
I have sent a few messages to ccbillsupport who had been mentioned as having a connection with the anti aging store .
So far they have emailed me 3 times to insist that it is not the same and I should check my bank details.
However I have at last found the connection in black and white. I am hoping they will suddenly discover my details . If you copy and paste the web address below to your address bar it will be obvious that they are one and the same.

Prehaps I am maligning a poor innocent company, but somehow I doubt it.Hope this helps someone.


www.skinnypatch.com/return.html?keepThis=true&TB_iframe=true&height=300&width=500
Apr 02, 2011
Rating
starstarstarstarstar 		Radialabs Ripp off
by: Jen

Oh that's really bad !
I urge you to go to watchdog ASP
And I thought that pure collogen was ok but obviously not. You must contact them and email, I think pure collogen will respond and give you money back but you need to send the products back.
If you read some of these post you'll see that I and others had good response from pure collogen but not radiolabs.
I have posted radialabs contact details and there terms/ conditions, details below.
Good luck Jen.
Apr 02, 2011
Rating
starstarstarstarstar 		RADILABS & CCBill.com Pure Coolagen
by: Anonymous

I first sent for trials of these products 5.95 and 2.95. Eventually Radialabs sent me (one) 2 weeks later I recieved Pure collagen. When I checked my bank Account (to my horror) radialabs had taken out 2.95 then 69.95, then another 69.95 then just recently another 69.95. CCBill.com (Pure Collagen) had taken out 2.95 a few days later 96.35....236.95 in all. I called my Bank, cancelled debit card, my bank have been very helpful, but up to now...... nothing. I rang Radialabs in America, they said they would cancel and refund me ( 2 x 69.95 ) also I would get E,mail to confirm this.......2 weeks have4 gone by....nothing. I am a pensioner & in despair.
Apr 02, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Jen.

Hi All

I need to mention that when I bought the radialabs cream there was a mention of Pure Collogen on the site somewhere or a pop up advert I cant remember but it was mentioned that they were good to use together so I bought them both.
I then cancelled the Pure Collogen a few hours later along with the Radialabs.
I did receive a confermation from Pure collogen say it had been cancelled, but absolutely nothing from RADIALABS.
And this is why I found this site and posted the first complaint, and I put my complain on the WATCHDOG TV WEB SITE.
Now this was ordered on 24 Feb 11 I had been ringing them and emailing them from that date to cancel but all correspondence was ignored way passed my trial period.
And it was then I realised if they are ignoring all my phone calls emails I simply CAN NOT CANCEL
AND THEY ARE CON ARTIST.
I did however later after my threats to them on this date Frid 18th March thats 3 WEEKS AFTER ORDERING THE PRODUCT and well pass my trial period receive an email from radialabs this is what they sent me.........
This is an automatic notification-do not reply to this e-mail.
This confirms that the account belonging to J xxxxx has been cancelled.
Your cancellation number is 184672.
We are sorry to see you go. If you would like to reinstate your account, please call us at 0800-012-4256
The bloxxx cheek of it they didn't even apologise for the hassle and worry I went through.
I AM FEELING CONFIDENT THAT WATCHDOG WILL BE CONTACTING US SOON FOR OUR INPUT.
Chin up :-)
will keep you all posted........ Jen.
Apr 01, 2011
Rating
starstarstarstarstar 		pure collagen info, radialabs is a scam
by: Anonymous

Hi All,
Radialabs is a total scam company who are only out to steal ppls hard earned money. Pure Collagen however are not I got both products one from Radialabs and two from Pure Collagen. Radialabs took £69.50 and Pure Collagen took two lots of £96.65 a total of £262.80. I e-mailed Radialabs who have a 30 day policy and who totally drag their feet with every step to only feed you so much info on how to get your money back by that time the 30 days are up. However anyone who has bought Pure Collagen I e-mailed them once to their link which is CCBill Consumer Support

1-888-596-9279 (U.S.)

+800-6123-4500 (International)

Open 24 hours a day; 7 days a week; 365 days a year

www.ccbill.com ...USE THIS WHEN E-MAILING

They e-mailed me back on the same day. This waa the e-mail I sent. Under subject I put Transaction dispute.
> On 14th of March your company took two lots of money from my credit card both for £96.35 and I wish to know for what? On 28th of feb I purchased two items which you took the money for both of £2.97 which I was happy with but I am disputing the two amounts of £96.35. I am disputing this on two counts of when you purchase an item you expect to pay for it then end of... not to be secretly subscribed to something you are totally unaware of that is fraud. I have been on to my bank who will be looking into this matter and I also would like this money of £192.70 returned to my account and I want no further dealings with yourselves. I wish a quick response to this matter the No: for the secret subscription is .................the reply I got on the same day was:

Dear Customer,



We are in receipt of your inquiry and we thank you for touching base with CCBill.



A refund has been credited to your account and your subscriptions have been cancelled. Depending on your financial institution, it might take two to four weeks for the refund to post to your account.



If we can be of further assistance, please feel free to reply to this e-mail or to call a CCBill Consumer Support Representative at one of the telephone numbers listed below.



Thank you.

The money was back in my account three days later. However the Radialabs one I doubt I will ever get back but people please be aware they do move from state to state and when eventually when they run out of states they will re-name the product. I will be sticking to my local Boots the chemist from now on and I will be getting in touch with watch dog...sorry for the long e-mail but I hope this helps someone
Apr 01, 2011
Rating
starstarstarstarstar 		Radialabs Rip Off
by: Jen

Yes I Know what you mean a lot of people have mention how they are usually careful when buying.

I too thought the same after reading there web site, and it didn't look too good to be true as the products are very exspencive and there web site information reads what we think is honest info.
But it just goes to show These scammers are very clever and know how to con us & I suspect lots of innocent people.
Please contact watchdog.
Regards Jen.
Apr 01, 2011
Rating
starstarstarstarstar 		stop the scammers
by: Anonymous

Hi to Anon from Herts.
Sorry you lost so much money just like me.
I have managed to get a confirmation for my canceled subscription for Readialabs so hopefully no more money will be taken by them !
I used info@radialabsdirect.net
I recieved another delivery yesterday of the retched stuff, which I sent staight back within the hour , at a cost to me of £ 5.95 !!
I am not that hopeful of getting all the money back but the bank thinks I will get back one £69.95 for the returned bottle.
The bank told me they get 2/3 complaints an hour for this particular scam and have been chasing similar foe 2 years.
They told me that the criminals just set up in another state or country when their own merchant bank gets fed up with all the cash backs.
The law seems powerless to act , these people must cover every angle. The word FREE seems to be the issue here, that is what needs to be removed from the ads . Hope you get some money back soon.
Frances from surrey
Apr 01, 2011
Rating
starstarstarstarstar 		Radialabs scam
by: Anonymous from Herts

I always thought I was a very wary online shopper and cannot believe I have been conned aswell by this awful company. They have taken 2 lots of £69.95 from my bank account and I have also had £96.35 taken for the Pure Collagen totalling almost £236. I immediately contacted my bank and cancelled my card and they are now disputing the payments.
I am now going to do everything I can to stop this company from ripping off anyone else. I hope they get their just desserts!!
Apr 01, 2011
Rating
starstarstarstarstar 		rip ped off
by: Anonymous

I am so shocked to see how many people have been scammed by this company. I too fell for the trial offer and expected to pay just the once, however I have had 2 payments taken from my credit card and the c/card company of £69.50 and they cannot help. I have emailed Radilabs but dont hold out much hope of a refund.
Mar 31, 2011
Rating
starstarstarstarstar 		thanks jen re radialabs
by: Anonymous

Thanks Jen for your very helpful advice and info.
I have resigned myself to loosing most , if not all of the money.
It is a damage limitation that I am about now,
trying to prevent any more money going out.
Also trying not to let myself feel angry as it's counterproductive and only suceeds in keeping me awake at night.


Mar 31, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Jen.

(WHAT A LOAD OF BL*** RUBBISH)

Here are all there details if you want to cancel..........I haven't added all of there terms/conditions as it's pages long.
Good luck as many have not succeeded!!!!
Jen.


http://www.radialabsdirect.net/w/radialabsdirect.net
You must pay a shipping and handling fee of £5.95 for us to send you a 30-day supply of Radialabs. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You have 14 (fourteen) days to try Radialabs Instant Wrinkle Reducer. If you are unhappy with the product at any time during those 14 days, you must call us at 0800-012-4256 or email us and cancel your order to avoid being billed for the cost of the product. If you are satisfied with our product, then do nothing-we will bill you for your initial order, and every thirty days after your initial order we will send you a new 30-day supply of our product, and automatically bill you the low price of £69.95. To cancel automatic delivery and billing, call us at 0800-012-4256 or email us at any time. Please read our terms and conditions for more details

If You have any questions about Our Risk Free Trial, please contact Our Customer Service Department toll-free at 0800-012-4256. Our Customer Service Department is open:


Monday through Thursday 9:00am - 7:00pm EST
Friday 9:00am - 6:00pm EST
Saturday 10:00am - 4:00pm EST

Free Trial Policy

Beginning on the day that You place an order for a product (“Product”) from the Website, Your eighteen (18) day Free Trial period begins (“Free Trial Period”).

The Free Trial Period is calculated in calendar days, NOT business days.

Delivery time is subtracted from Your Free Trial Period, and will reduce the number of days allocated to Your Free Trial Period. To extend Your Free Trial Period due to slow postal delivery or delayed pickup, You must call Our Customer Service Department toll-free at 0800-012-4256. Generally we will grant reasonable requests to extend Your Free Trial Period.
Mar 31, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Jen.

Hi Yes thanks for doing that as we really want to expose these fraudulent company's.
I have been back on facebook and can not find the advert either, so I have lodged a complaint with facebook about radialabs advert and how they are conning people out of there money, I've given them this website address SO THAT THEY CAN SEE ALL OUR COMPLAINTS, Ive had and automated reply from them saying ...........

Hi,

Facebook has received your question. A team member will respond to your message as soon as possible.

!!!I HOPE SO!!!
facebook have also asked if we can upload a screenshoot of the radialabs advert and attach it to there complaints page, so please if any one has time to do so. Regards all Jen.

Mar 31, 2011
Rating
starstarstarstarstar 		And me....
by: Anonymous

I feel so stupid - but I fell for the Radialabs and Pure Collagen trials through the pop up on Facebook. Having searched for ages yesterday I couldn't find it on Facebook again (I was trying to get contact details for cancelling). Although further payments can be stopped, my credit card company is telling me that I can't claim back the payments made so I am over £165 out of pocket! Not looking forward to telling my husband..... Will contact Watchdog etc as you suggest and if I have any other advice will post on here.
Mar 30, 2011
Rating
starstarstarstarstar 		Stop these con artists !
by: Frances

I to have been out of pocket to the tune of £237.00 because of unauthorised transactions on my bank accout.
Radialabs are guity of misrepresentation at the least and downright theft at worst !!
I have registered a complaint with the Better Business Bureau in USA and also watch dog.
I would urge everyone who has also been scammed by these people to turn up the heat and stop them from doing the same to anyone else.
Don't take this laying down people , how dare these criminals take advantage of us in this way.
Mar 30, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Jen

Well don't worry too much as if your bank say they will give you the money back it's better than not getting it back at all.
Also your bank will have to investigate this if Radialabs take your money after you have requested them not to.
Keep an eye on your bank account.
Will you please report this to the TV program Watch dog as the more reported complaints they receive the more successful we may be.
Good luck with your Bank. Jen

http://www.bbc.co.uk/feedback/

They have a section where you can add your scams conplaints.
Mar 30, 2011
Rating
starstarstarstarstar 		Radialabs got me too
by: Scammed in Sheffield

I fell for this one too. I paid the £5.95 and then found that they had debitted another £69.95. After talking to my Credit Card Company I think I will not get this back.
I have emailed Radialabs to stop further debits and according to the Credit Card Company if I have done this then they can claim back further payments if Radialabs try to debit them. I was informed that cancelling my card was no guarantee that the subsrciption to Radialabs would cease.
I am worried that Radialabs will just ignore or deny all my contacts after reading your comments.
Good luck everyone.
Mar 29, 2011
Rating
starstarstarstarstar 		me too!
by: Anonymous

I received a second parcel today of Radialabs which alerted me to the fact that they have taken another 2 lots of £69.50 from my bank after the initial £5.95! Not only that ,but I ordered it together with a free trial for Pure Collagen, which was advertised with it on a pop up on ebay. [Stupid now I know], and they've taken £96.95 for that and I haven't even received any more of that! I found all your comments here, and phoned my bank and cancelled my card. They put me through to fraud section and visa. Apparently they can still take money even though I/ve cancelled the card, but if I complete a form and send it back to visa, then visa can give it back to me , but not what they've already taken. I have emailed both companies this evening, but don't hold much hope of them emailing back or refunding me. So I'm currently £240 or even £340 out of pocket so far, just since 23/2/11.
Mar 29, 2011
Rating
starstarstarstarstar 		Report ithis scam
by: Joy

Anyone who has been affected by this scam, should report it Radialabs to facebook, and also report the scam so they can be stopped to Consumerdirect.gov.uk
if you have lost a lot of money as well as reporting it to your bank also contact consumer direct on 8454 040506
I have been so annoyed and insenced that i was taken in by this scam, I have always thought my self to be quite switched on and alert to these dodgdy sites, but it goes to show that if they are not stopped many more unassuming people are going to be caught in the Radialabs web , so report them , I already have, the more people that do report them the sooner they are stopped
Mar 29, 2011
Rating
starstarstarstarstar 		radialabs facebook scam
by: Joy

Thank goodness I saw all these comments, I feel such a fool for falling for it, I have not yet recieved my "sample", But I have done as advised and cancelled my card I have tried phoning, cannot get through, and emailing to cancel but even that gets returned by the postmaster.
I cannot thank you all enough for warning people of this scam. Im going to report it to facebook
Mar 29, 2011
Rating
starstarstarstarstar 		radialabs facebook scam
by: Joy

Thank goodness I saw all these comments, I feel such a fool for falling for it, I have not yet recieved my "sample", But I have done as advised and cancelled my card I have tried phoning, cannot get through, and emailing to cancel but even that gets returned by the postmaster.
I cannot thank you all enough for warning people of this scam. Im going to report it to facebook
Mar 26, 2011
Rating
starstarstarstarstar 		BIG TIME SCAM
by: Anonymous

i made a purchse for the cream(1 off payment)
i received another parcel the other day(unexpected),i was a bit suspicious,i have since checked my bank account and i have been billed £69.00 for the cream,the cream was only £5 when i first purchsed it

you must contact your bank and close off your accounts,as they can claim so much money overnight and you will not even know
Mar 26, 2011
Rating
starstarstarstarstar 		Radialabs rip off
by: Jen

This does help many thanks and good work :-)
Jen.
Mar 25, 2011
Rating
starstarstarstarstar 		Result!!!
by: Anonymous

I have just had my secret subscription cancelled and my money returned to my account. I did it by e-mail only. The e-mail I sent was to info@radialabsdirect.net I asked them to pass it to their accounts dept. I also told them that I had been in touch with my bank and that they were looking into this. I also cc'd Consumers advice in Britain and Bcc'd Consumers advice in America. I hope this will help anyone scammed by this company good luck x
Mar 24, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Jen

Oh good,
Its only because they are now aware of all these bad comments and complaints but wont ever trust them as I don't think everyone will be successful,
as these customers on this web site prove they are still a bad company scamming and conning lots of innocent people out of there hard earned cash.

Also it would'nt matter if they now treid to please there customers it would be no use as what they are doing is unforgivable and there web site is full of lies and scams, proof is in these customers complaints.
And they do not want to go on national TV now do they,as two of us have complained to watch dog.

I bet theres hundreds of people dont know about this web comments page and will put there trust in the company.
I will get on to facebook to alert them as a comment on here mentioned that they advertise on there, thank you for mentioning that.
Regards all Jen.

Mar 24, 2011
Rating
starstarstarstarstar 		Radilabs
by: Orla

I have just called the number 0018773093491 from the UK. I got through straight away, they have cancelled my "account," I have to send back the "free trial" bottle to a place in Crawley and then they will reimburse my £69.99 straight to my bank account. The gentleman was really helpful actually. Fingers crossed this all works out!
Mar 23, 2011
Rating
starstarstarstarstar 		SCAM!
by: Lucy Smith

Hi

I was stupid enough to fall for it too through an ad on facebook. As soon as I realised (through looking on the internet at forums) I called my bank and cancelled my card. They told me the £5.95 had come out the account but nothing else so the company now cannot take anything else out of my account. Call your bank/ credit card company guys and cancel your card ASAP, its the only way to stop these thieves

Mar 22, 2011
Rating
starstarstarstarstar 		Total rip off.
by: Anonymous

I too have been trying to cancel. They have just taken another 69.95 from my debit card. The "FREE SAMPLE" I received only lasted one week the bottle was less than half full. Just cancelled my debit card. No reply from numbers given.
Mar 21, 2011
Rating
starstarstarstarstar 		No Luck
by: Anonymous

I've called877-309-3491 several times and I get a poor quality message then placed on hold. Then the wait begins....still waiting..... after an hour plus on hold. I think I'll have to cx my bank card since they charged me the original promo & $74.95..There is also a ....O M G a lady just answered and was VERY rude. FYI you have to send the product back before they refund you. GOOD LUCK
Mar 21, 2011
Rating
starstarstarstarstar 		Guuurrrr!!!!
by: Anonymous

I am soooo frustrated with this company. DO NOT order this product total scam scam scam.
Mar 21, 2011
Rating
starstarstarstarstar 		Radialabs rip-off
by: Kay

I've fallen for this scam too. Unfortunately I used my debit card as I thought I was just making a small trial purchase for £5.95. Then I got billed for £69.95. I could not get through on the UK line and got cut off after 90 mins. I telephoned their US number and got through they said that the £69.95 was for the trial product and it says this on their website. I did not see it and I could not find it when I looked later. They have small print in the terms and conditions box at the botton of their website so technically I guess they have cleared themselves. But they are trapping customers who wouldn't/couldn't normally afford this product. If they were a good company they would make it clear what the deal was - but they are bad bad bad. I had to cancel my debit card too.
Mar 21, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Jen

Hi
Maybe they filter through some just to keep customers, and how do we know you are not working for the company ? not saying you are but after what I've experienced and information I've read on the moneysuppermarket.com web site they advice us that some company's reviews are not even from real customers and have been created by there own company, even comments like yours have been added by them.
That number for UK you added is not the one given on there web site.

I would say after radialabs received an email from me saying I have reported my problems on this site it would not surprise me that they are stepping up a bit now also after reading other peoples comments.

But I definitely would have had my money taken if I did not cancel my card, so that's a scam with out a doubt.
And may be now they are aware !!!!!
I know one thing I will never trust them now.
Mar 21, 2011
Rating
starstarstarstarstar 		Cancelled with ni problems
by: Anonymous

I have to say I had no problems with cancelling. I phoned the amercian phone number which is on the back of the leaflet you get. If you are UK based you would call 001 877 3093491. The man I spoke with cancelled my order straight away and provided me with a cancellation number. He said I would receive an email to confirm this. Sure enough I logged straight on to my email after the call and it was there. I am within my free trial period and have cancelled within the 14 days. I think I would advise anyone having problems with cancelling to do what I did. I got through straight away and it was quick and easy. I don't know how much the calls will cost but I get free international calls so wasn't worried. Even if you do pay for these it will still be cheaper than being charged over $70. Hope this helps.
Mar 20, 2011
Rating
starstarstarstarstar 		Rad
by: Anonymous

Hi

After reading advice on an American website I have contacted my credit card company and requested they research Radialabs in order to take this matter further. Hopefully I shall receive a full refund from my credit card company. I have also cancelled my credit card and requested a replacement in order to prevent further deducations from these fraudsters after reading other peoples advice which is invaluable. I am totally embarrased by this event since my daughter has always advised me NOT to order any items advertised on Facebook! I should have listened to her! I tried to contact Facebook to alert them but didnt manage to do this - has anyone else managed to contact them?
Good luck to everyone in their attempts to recover their stolen hard earned money.
L.
Mar 20, 2011
Rating
starstarstarstarstar 		Radialbs rip off
by: Jen

Hi
just want to say I've finally had an email from them saying they have cancel it at last this was after my 3rd email was sent, but it could be because I told them I'm reporting them.

Also they didn't reply for ages and if I did not contact my bank to stop my card I believe they would have taken my money.
A warning to you all one person reports they had two months payments coming out in one go.
So stop your bank card ASP Bad isn't it.
So please any one experience the same problems Please Report the company, don't wait for someone else to do it.
As I mentioned before the more reports put forward the sooner they will be caught out and won't be able to rob any more innocent people. Jen.
Mar 19, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Anonymous

Im
sorry to hear this.
Will you put your complain forward to WATCHDOG as the more they get the better chances of it going on TV.
Yes you do need to stop the card you paid them with.

Regards Jen.
Mar 18, 2011
Rating
starstarstarstarstar 		SCAM
by: Anonymous

I too am experiencing the same issues.

About a month ago i orderd a free trail of radialabs which was completly free , except for the delivery charge, where it came out to be around $5.00.

On March 17,2011 i recieved another package in the mail, the same product- Radialabs wrinkle reducer. They charged $74.95 to my account!!

I tried Calling the number that they inclosed on the invoice -(1-877-309-3491) which has been a loss cause for the past 24 hours, its a constant "busy dial tone"-to put in better words SCAM.

I also emailed them at the email also provided on the invoice - (info@radialabs.com) this too is also a loss cause. ive emailed them twice and still have yet to hear anything.

I already have contacted and filed a complaint with the (Better Business Bureau).

My next step is to the bank to try and get them to change my whole account so that Radialabs will be unable to charge whatever they want to it.

I just hope this doesnt happen to anyone else and that this company gets caught with whatever they are trying to pull. It is all such a scam, and a shame.
Mar 17, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Anonymous

Hi
I did not know this face product was on Facebook so I will get onto them or try and make people aware of this scam, its such a lot of money too.
Regards Jen.
Mar 17, 2011
Rating
starstarstarstarstar 		Radialabs
by: Anonymous

Hi - I have been scammed too and have just reported this on Watchdog too - I will take your advise and cancel my credit card to stop further deductions.

The product was advertised on Facebook - surely Facebook should get involved and try to stop these types of scams???
Mar 17, 2011
Rating
starstarstarstarstar 		RADIALABS RIP OFF
by: Anonymous

Hi
I'm from the UK so if your from else where you may need to go on there web site as they may have USA details as well.
The only way I could stop payments coming out was to cancel my credit card visa and then a new one was issued.
Details - info@radialabsdirect.net

Tel - 0800-012-4256

I have phoned them again this time lasting an hour and 29 seconds it then cuts off,I've emailed again telling them I've contacted scam sites and added there details, still no reply from them.
I've even put there details on the UK TV program called Watch dog Who investigate scams of all kinds but think they only include it in there TV programs if they get more complaints.
There must be hundreds of people buying this product and poor things unaware they CAN NOT CANCEL.:-(
Regards. Jen.
Mar 17, 2011
Rating
starstarstarstarstar 		help I've just ordered some
by: Anonymous

I was foolish not to read comments on Radialab and difficulties with the company before clicking the order button. Fortunately I used a MAtercard so do have some protection. However, it would be good to have the company's phone and e/m details. Can anyone give them to ma please?

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